Peak Support

Customer Support

• Review and evaluate AI-generated support responses for accuracy, completeness, and customer experience.
• Identify, document, and annotate errors, inconsistencies, and knowledge gaps within AI interactions.
• Provide actionable feedback to improve AI performance, response quality, and troubleshooting effectiveness.
• Develop and maintain knowledge materials, troubleshooting workflows, and support documentation.
• Partner with cross-functional teams to refine support processes and enhance AI training efforts.
• Support pilot operations by validating AI recommendations and assisting with escalation scenarios.
• Monitor trends and recurring issues to identify opportunities for process improvements.
• Contribute to the development of quality standards, evaluation frameworks, and best practices for AI-assisted support.
• Assist in creating scalable knowledge assets that will support future customer service operations.

AI Support Training and Quality Specialist

Recruitment

• Coordinate and manage daily caregiver schedules
• Match caregivers to client cases based on availability
• Monitor schedules and address call-offs and schedule changes
• Communicate with caregivers regarding shift assignments
• Maintain accurate scheduling records

Home Care Scheduling & Staffing Coordinator

Human Resources

• Support the design, administration, and operational delivery of both statutory and company-initiated benefits programs
• Ensure accurate execution of enrollments, claims, payroll inputs for compensation changes, vendor coordination, and compliance with Philippine regulations and company policy
• Act as an operational subject matter expert for employees, vendors, and internal stakeholders
• Manage enrollments, terminations, and updates for SSS, PhilHealth, and Pag-IBIG
• Prepare, validate, and coordinate timely remittances and statutory filings; support payroll with accurate contribution inputs and schedules; maintain proof of payment and submission logs
• Administer voluntary and company-sponsored programs (e.g., health insurance top-ups, wellness programs, supplemental life/disability plans, employee assistance programs)
• Coordinate enrollments, renewals, claims, and vendor interactions
• Reconcile payroll, government reports, and vendor statements for both statutory and voluntary benefits each payroll cycle; investigate and resolve discrepancies before remittance or claims submission
• Liaise with benefits brokers, insurance carriers, and government portals; manage vendor SLAs, claims escalations, and reconciliation of vendor statements
• Respond to employee inquiries on statutory entitlements and company benefits; prepare enrollment guides and communications; escalate complex cases to Senior Specialists
• Assist employees with claims submission, follow-ups, and coordinate requests or corrections with vendors or government agencies
• Monitor regulatory changes and vendor policy updates; update internal procedures and communicate impacts to Payroll and HR Business Partners
• Produce periodic reports on enrollment, utilization, contribution costs, and claims trends; maintain audit-ready documentation for statutory filings and vendor transactions
• Propose practical process improvements, support small automation efforts, and accept new tasks and responsibilities to meet evolving team needs

Compensation and Benefits Specialist

Ecommerce

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

Customer Success Coach – E-commerce Coach

Financial Planning and Analysis

• Manage end-to-end client invoicing process
• Ensure invoices are accurately generated and tracked against HubSpot deal IDs
• Maintain visibility into billing status across all active deals
• Track and reconcile vendor invoices
• Align costs with deals to determine cost of goods sold (COGS)
• Coordinate across multiple vendors and partners
• Monitor payment timelines and identify overdue accounts
• Produce reports highlighting AR risks and aging balances
• Escalate issues for leadership intervention when needed
• Help resolve existing billing backlog and invoicing discrepancies
• Ensure invoices are correctly routed and delivered
• Generate financial reports using QuickBooks and Bill.com
• Provide visibility into revenue, costs, and financial health
• Identify gaps in workflows, integrations, and data accuracy
• Recommend improvements to enhance efficiency and reliability
• Collaborate with internal teams and system admins (no heavy build work required)

Senior Finance Specialist

• Facilitate onboarding sessions for new customers
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

• Deliver exceptional customer service
• Assist customers through various platforms (email, chat, phone)
• Collaborate with peers, supervisors, and management to achieve corporate and client goals
• Adapt to changing work environments

Customer Service Associate - Freelance

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues (medical/safety concerns, delivery failures, missing/damaged items, billing discrepancies) to Tier II with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Prioritize accuracy and consistency over speed, especially during peak move-in periods
• Coordinate with internal Operations teams as needed

Tier I E-commerce Customer Experience Representative, Seasonal

• Manage end-to-end client invoicing process
• Ensure invoices are accurately generated and tracked against HubSpot deal IDs
• Maintain visibility into billing status across all active deals
• Track and reconcile vendor invoices
• Align costs with deals to determine cost of goods sold (COGS)
• Monitor payment timelines and identify overdue accounts
• Produce reports highlighting AR risks and aging balances
• Help resolve existing billing backlog and invoicing discrepancies
• Ensure invoices are correctly routed and delivered
• Generate financial reports using QuickBooks and Bill.com
• Provide visibility into revenue, costs, and financial health
• Identify gaps in workflows, integrations, and data accuracy
• Recommend improvements to enhance efficiency and reliability
• Collaborate with internal teams and system admins

Senior Finance Team Lead

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues (medical/safety concerns, delivery failures, missing/damaged items, billing discrepancies) to Tier II with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Prioritize accuracy and consistency over speed, especially during peak move-in periods
• Coordinate with internal Operations teams as needed.

E-commerce Customer Experience Representative – Seasonal

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Prioritize accuracy and consistency over speed
• Coordinate with internal Operations teams as needed

Tier I E-commerce Customer Experience Representative – Seasonal

• Manage end-to-end client invoicing process
• Ensure invoices are accurately generated and tracked against HubSpot deal IDs
• Maintain visibility into billing status across all active deals
• Track and reconcile vendor invoices
• Align costs with deals to determine cost of goods sold (COGS)
• Coordinate across multiple vendors and partners
• Monitor payment timelines and identify overdue accounts
• Produce reports highlighting AR risks and aging balances
• Help resolve existing billing backlog and invoicing discrepancies
• Ensure invoices are correctly routed and delivered
• Generate financial reports using QuickBooks and Bill.com
• Identify gaps in workflows, integrations, and data accuracy
• Recommend improvements to enhance efficiency and reliability
• Collaborate with internal teams and system admins (no heavy build work required).

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues using SOPs and knowledge resources
• Escalate complex Tier I issues to Tier II with clear documentation
• Maintain detailed and accurate ticket notes
• Prioritize accuracy and consistency during peak periods
• Coordinate with internal Operations teams as needed

E-commerce Customer Experience Representative, Tier I

• Deliver timely, accurate, and high-quality support to members through live chat, email, ticketing systems, messaging platforms, social media, and phone channels
• Utilize internal tools, systems, and knowledge resources to efficiently investigate issues and provide effective resolutions
• Guide members through the platform and benefits offerings with confidence and expertise
• Identify customer trends, recurring issues, and process improvement opportunities, and share insights with relevant teams
• Escalate complex concerns appropriately while advocating for the best possible member experience
• Maintain clear, professional, and empathetic communication throughout every customer interaction
• Demonstrate patience, positivity, and professionalism while handling inquiries and resolving concerns
• Collaborate with teammates and cross-functional partners to improve support processes, documentation, and member journeys
• Effectively manage priorities and performance expectations in a fast-paced environment
• Serve as a brand ambassador by representing the client’s values in every customer and team interaction
• Adapt to evolving tools, workflows, and business priorities in a growing global organization
• Maintain flexibility with work schedules, including potential shift adjustments and occasional weekend coverage to support a global customer base

Customer Support Specialist

System Administrator

• Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers.
• Utilize PowerShell scripting for automation and management tasks.
• Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration.
• Build virtual machines, manage Azure resources, and configure policies and profiles.
• Hands on design and implementation of user and device policy using Microsoft Entra.
• Patch and deploy desktop applications using Microsoft Intune.
• Deploy policies and restrictions to ensure security and compliance.
• Collaborate with IT management to define overall desktop management strategy and support requirements.
• Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management.
• Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit.
• Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues.