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Customer Service Associate - Freelance
Peak SupportCustomer Service Associate at Peak Support delivering exceptional customer service via multiple platforms. Collaborating with teams to enhance customer experience with flexible working hours.
About the role
Key responsibilities & impact- Deliver exceptional customer service
- Assist customers through various platforms (email, chat, phone)
- Collaborate with peers, supervisors, and management to achieve corporate and client goals
- Adapt to changing work environments
Requirements
What you’ll need- Proven customer service experience in the BPO industry
- Excellent oral and written communication skills
- Ability to provide customer support over various platforms (email, chat, phone, etc.)
- Flexibility to work in a fast-paced environment
- Knowledgeable about Microsoft Office applications with Average MS Excel Skills
- Ability to convey information effectively
- Must be willing to take part in required initial training
- Excellent problem solving skills
- Flexibility to work multiple shifts during the weekends or on holiday
- Excellent organizational skills and attention to detail
- Can work with minimal supervision
Benefits
Comp & perks- Work-from-Home PLUS model
- Positive and encouraging work culture
- Opportunities for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceMicrosoft Office applicationsMS Excel skills
Soft Skills
oral communicationwritten communicationproblem solvingorganizational skillsattention to detailflexibilityability to convey informationability to work with minimal supervision