Customer Service Associate - Freelance

Peak Support

Customer Service Associate at Peak Support delivering exceptional customer service via multiple platforms. Collaborating with teams to enhance customer experience with flexible working hours.

Posted 6/19/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer service experienceMicrosoft Office applicationsMS Excel skills

Soft Skills

oral communicationwritten communicationproblem solvingorganizational skillsattention to detailflexibilityability to convey informationability to work with minimal supervision

Tools & Technologies

emailchatphone

Industry Keywords

BPO industrycustomer supportfast-paced environment

About the role

Key responsibilities & impact

Deliver exceptional customer service
Assist customers through various platforms (email, chat, phone)
Collaborate with peers, supervisors, and management to achieve corporate and client goals
Adapt to changing work environments

Requirements

What you’ll need

Proven customer service experience in the BPO industry
Excellent oral and written communication skills
Ability to provide customer support over various platforms (email, chat, phone, etc.)
Flexibility to work in a fast-paced environment
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday
Excellent organizational skills and attention to detail
Can work with minimal supervision

Benefits

Comp & perks

Work-from-Home PLUS model
Positive and encouraging work culture
Opportunities for growth