Customer Support

• Provide world-class customer service in all interactions and optimize customer experiences
• Receive inbound inquiries via phone, email, live chat or SMS and verify required information
• Resolve customer issues and tailor solutions to meet client needs
• Meet and exceed quality and performance metrics
• Maintain thorough knowledge of systems, processes, and procedures
• Identify and share key insights observed in volume with leadership
• Attend team meetings and additional training sessions as scheduled

Customer Service Representative

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist

Customer Experience Account Delivery Manager

Healthcare Customer Service Representative