Peak Support

Customer Support

• Provide world-class customer service in all interactions and optimize customer experiences
• Receive inbound inquiries via phone, email, live chat or SMS and verify required information
• Resolve customer issues and tailor solutions to meet client needs
• Meet and exceed quality and performance metrics
• Maintain thorough knowledge of systems, processes, and procedures
• Identify and share key insights observed in volume with leadership
• Attend team meetings and additional training sessions as scheduled

Customer Service Representative

Operations

We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees.