Peak Support

IT Operations Specialist

Peak Support

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

AzureJavaScriptMacOS

About the role

  • We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration. Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues. Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations. Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams. Strong communication skills, both written and verbal, to effectively assist end users and communicate with vendors. Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously. Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies. Amendable to rotational shift schedule and on-call whenever needed.