Care Operations Scheduling Lead
Abby Care
Cloud
Applicant Operations Specialist – Healthcare, Migraine Center
Catena
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Conduct 1-on-1 Zoom calls with prospective patients to introduce the company’s services.
- Accurately record patient details, symptoms, and initial notes into internal systems.
- Demonstrate empathy and professionalism during every interaction.
- Schedule patient appointments and manage next steps in the onboarding process.
- Assist patients with rescheduling and follow-ups to ensure a seamless experience.
- Maintain organized scheduling records and update information in real time.
- Provide clear, compassionate communication and answer patient inquiries.
- Escalate clinical or administrative issues to the appropriate departments when necessary.
- Follow up to confirm appointments, clarify information, or complete missing details.
- Collaborate with internal teams to ensure smooth transitions between departments.
- Track and complete daily assigned tasks within CRM or scheduling tools.
- Identify and suggest process improvements to enhance patient experience and operational flow.
Requirements
- - 1–3 years of experience in **patient intake, telehealth coordination, or healthcare operations**.
- - Hands-on experience with **CRM or scheduling platforms** (e.g., Zendesk, Athena, or Calendly).
- - Excellent **English communication skills**, both written and verbal.
- - Strong interpersonal skills; confident leading **live Zoom calls** with patients.
- - Reliable attention to detail and ability to manage multiple interactions daily.
- - Tech-savvy and organized; capable of working independently in a remote setup.
- **Nice-to-Have (Preferred):**
- - Background in **healthcare administration, patient advocacy, or customer success**.
- - Familiarity with **HIPAA compliance and clinical terminology**.
- - Previous experience in **telehealth or healthcare startups**.
- - Adaptability in evolving processes and fast-paced healthcare settings.
Benefits
- - **Competitive Salary:** Based on experience and skills
- - **Remote Work:** Fully remote—work from anywhere
- - ** Performance Bonus:** Based on data accuracy, reporting timeliness, and overall sales efficiency
- - ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
- - ** Generous PTO:** In accordance with company policy
- - ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
- - **Direct Mentorship:** Guidance from international industry experts
- - **Learning & Development:** Ongoing access to resources for professional growth
- - **Global Networking:** Connect with professionals worldwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient intaketelehealth coordinationhealthcare operationsCRM platformsscheduling platformsattention to detailprocess improvementsclinical terminology
Soft skills
empathyprofessionalismcommunication skillsinterpersonal skillsorganizationadaptabilityindependence
