Senior Manager – Workday HCM
Visa
Senior Manager, Enterprise Incident Management
PayPal
full-time
Posted on:
Location: Arizona, California, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $123,500 - $212,850 per year
Job Level
Senior
Tech Stack
ServiceNowTableau
About the role
- Lead complex projects and problem resolution efforts related to risk management
- Collaborate with teams to identify and analyze risks that may impact operations and assets
- Develop and implement strategies for risk mitigation and compliance
- Assess current business trends to inform risk management practices and improvements
- Drive global process improvements through effective project management and stakeholder engagement
- Oversee enterprise-wide response to significant risk events, ensuring thorough root cause analysis, effective remediation, and comprehensive documentation
- Analyze incident data to identify systemic trends, emerging risks, and cross-functional control gaps
- Continuously enhance the incident oversight framework, including governance protocols, escalation criteria, and reporting standards
- Present incident trends and insights to senior leadership and risk committees; support regulatory responses and internal audits
- Provide subject matter expertise on Incident Policy during cross-functional reviews of events (e.g., cyber, technology, fraud, regulatory)
- Collaborate with internal stakeholders to ensure effective identification, documentation, and long-term resolution of incidents
- Develop and track oversight metrics to evaluate process maturity and effectiveness
- Partner with analytics teams to identify patterns of recurring minor incidents with aggregated business impact
- Support audit activities and mentor junior team members, fostering a culture of transparency, accountability, and risk-informed decision-making
Requirements
- 8–10 years of experience in Risk and Compliance in Financial Services and/or Fintech preferred
- Risk certifications (e.g., CRM, CIA) preferred
- Expertise in operational and enterprise risk management, including control design, issue management, root cause analysis, risk assessments, and executive reporting
- Strong analytical skills with ability to translate complex data into insights using GRC tools (e.g., Archer, ServiceNow), BI platforms (e.g., Tableau, Power BI), and structured root cause methodologies (Five Whys)
- Deep understanding of operational processes, risk frameworks (COSO), taxonomies, and incident response
- Exceptional communication, presentation, leadership, and interpersonal skills, with the ability to convey complex or conflicting information clearly and persuasively to leadership
