Patterson Companies, Inc.

Customer Support

• Assisting internal and external customers and sales representatives with order entry
• Accurately process and ensure accuracy of customer transactions in order entry system
• Maintain accurate customer and territory records, facility records, and document all customer interaction
• Monitor scheduled shipment dates to ensure timely delivery
• Develop strong working relationships across the business/functions
• Provide impeccable customer service and sales support
• Identify customer requirements and expectations to recommend specific products and/or solutions
• May place outbound calls to existing customers to identify and suggest additional products and increase sales and services

Customer Service Representative

Outside Sales

• Responsible for driving profitable sales growth by developing, maintaining, and advancing accounts
• Regularly contacting dental offices within a defined territory
• Developing a "practice partner" mentality with doctors and staff by analyzing business needs
• Discussing benefits and features of equipment and technology solutions
• Coordinating product demonstrations
• Explaining return on investment and tax advantages
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity

Territory Salesperson

• Responsible for driving profitable sales growth by developing, maintaining, and advancing accounts by regularly contacting dental offices within a defined territory
• Develop a 'practice partner' mentality with doctors and staff by analyzing business needs and discussing benefits and features of equipment and technology solutions
• Coordinate product demonstrations and explain return on investment and tax advantages
• Maintain accurate records for prospects, customer orders, sales records, and other financial activity
• Other duties related to the Territory Sales Representative position

Customer Service Representative

Territory Salesperson

Territory Salesperson, Dental