Content Migration Support Specialist
DocMe360
WordPress
Veterinary Support Specialist
Patterson Companies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Illinois, Louisiana, Minnesota, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Respond to incoming customer requests via phone, email, and/or chat sessions
- Troubleshoot and resolve customer issues using software updates, drivers, knowledge bases, and FAQ resources
- Maintain technical expertise and proficiency with all related and relevant software and computer systems
- Follow-through and track escalated and active issues to resolution
- Communicate professionally and effectively with customers for follow-up when required
- Maintain relevant skills via internal support continuing training courses
- Follow established department processes and procedures
- Escalate issues and communicate appropriately with peers and management
- Perform other duties as assigned
Requirements
- Excellent computer skills
- High School Diploma or equivalent
- Strong customer service orientation
- Excellent verbal communication skills
- Consistent, positive attitude and respect for high quality standards
- Ability to make quick, sound judgments when answering questions
- Excellent multi-tasking skills
- Committed to being a team player
- Ability to recall numerous guidelines and procedures
- Excellent organizational skills
- Ability to absorb new ideas and concepts quickly
- Strong analytical and problem-solving abilities
- Contact Center or Tech Support experience (preferred)
- Associate's Degree (Tech-focused preferred)
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Ability to work effectively within a team and as an individual contributor
- Strong verbal and written communications
- Strong attention to detail and task follow-up skills
- Availability from 7:30AM-5:30PM (Central Time preferred) with some rotational on-call required
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program.
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer skillstroubleshootingsoftware updatesdriversknowledge basesFAQ resourcestechnical expertiseproblem-solvingmulti-taskinganalytical skills
Soft skills
customer service orientationverbal communicationpositive attitudeteam playerorganizational skillsself-motivatedattention to detailtask follow-upability to absorb new ideasability to present ideas
Certifications
High School DiplomaAssociate's Degree
