Content Migration Support Specialist
DocMe360
WordPress
Customer Care Representative
Techcyte
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide technical problem resolution for all products used by our customers and partners, fully document problem resolution in our call tracking system
- Help build our processes, procedures, and team
- Review open issues on a daily basis, updating our customers and partners on the status of their cases, and assisting in the reproduction/resolution of issues
- Become an expert in our products through software testing and apply that knowledge in finding solutions for challenging customer issues
- Ensure that all of the required information is gathered and available prior to escalating an issue
- Establish effective lines of communication with other Techcyte teams and management to ensure customer cases that require escalation are prioritized correctly
- Maintain professional and effective written and verbal communication with customers, development, and management via email, IM, and phone
- Effectively prioritize the issues that arise, and maintain that prioritization, until the completion of the issues
- Diffuse, and tolerate, potentially high-tension situations with customers
Requirements
- High school diploma or equivalent required; Associate's or Bachelor’s degree preferred
- At least three years of experience in customer service or a related field highly preferred
- Ability to work well in a team environment
- Ability to be self guided and self motivated in daily work
- Ability to work effectively in office environment
- Experience analyzing and accurately solving technical issues
- Excellent written and verbal communication and interpersonal skills
- Demonstrated ability to effectively interface with cross-functional teams
Benefits
- Competitive salaries
- Medical, dental, and vision insurance
- Short term and long term disability
- Life insurance
- 401k plan
- 15 paid time off days a year
- 11 paid holidays, including end of year shutdown
- Unlimited sick time
- Target bonus plan
- Equity
- Company provided laptop
- Initial work from home equipment allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical problem resolutionsoftware testingissue reproductionissue resolutioncall tracking systemproblem documentationtechnical issue analysiscustomer service
Soft skills
effective communicationteamworkself-motivationprioritizationinterpersonal skillsconflict resolutionorganizational skills
Certifications
high school diplomaAssociate's degreeBachelor’s degree
