Email Customer Service Representative
Hearst Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Handles customer inquiries received via email, chat or inbound call.
- Interprets messages and calls responding appropriately.
- Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts.
- Managing client-specific data using various resources.
- Communicating customer complaint trends and feedback to management.
- Performing basic customer account transactions.
- Maintaining performance standards and confidentiality.
- Adapting to changes while remaining productive in a fast-paced team environment.
- Working cooperatively across all employee levels, vendors, and clients.
- Following established procedures and company policies.
Requirements
- Preferably a High School diploma or equivalent.
- Background in customer service is advantageous.
- Basic proficiency in PC use and skills.
- Strong verbal and written English communication abilities.
- Possess problem-solving skills.
- Minimum typing speed requirement: 20-25 words per minute.
- Experience with using a 10-key is preferred.
- Competence in basic math skills.
Benefits
- REMOTE - WORK from HOME available
- Stable high-speed internet connection required
- CDS Global provides necessary computer equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic math skillstyping speed 20-25 words per minute10-key proficiencyPC proficiency
Soft skills
problem-solving skillsstrong verbal communicationstrong written communicationadaptabilityteamworkcustomer service
Certifications
High School diploma or equivalent