Customer Care Specialist
ShipDecarb
Customer Service Representative
Systems & Methods, Inc. (SMI)
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Kansas, Montana, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $14 per hour
Job Level
Junior
Tech Stack
Android
About the role
- Receive 100 to 150 inbound calls per shift from clients following Standard Operating Procedures and contractual obligations
- Categorize all calls received into provided categories
- Maintain a general understanding of policies and procedures
- Use email, phone, and chat to communicate with clients
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent required
- At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field
- Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Proficient in data entry skills, including keyboard, mouse, and 10-keypad
- Must be able to type a minimum of 35 WPM
- A typing test will be administered during the interview process
- Basic knowledge of Microsoft Office
- Quiet and distraction-free place in your home to work at a desk/table
- Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
- Smartphone with Android OS or iPhone for user authentication
- Must reside in the United States to be considered
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid Time Off (PTO) accrual on your first day
- Referral Program
- Internal promotion opportunities
- Company-provided equipment (must be returned upon separation)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrytypingcall center technologycustomer serviceservice deliverykeyboard skillsmouse skills10-keypad skillsMicrosoft Office35 WPM typing speed
Soft skills
communicationorganizationreliabilityattention to detailproblem-solving
Certifications
High School Diploma
