Systems & Methods, Inc. (SMI)

Customer Service Representative

Systems & Methods, Inc. (SMI)

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Kansas, Montana, Ohio • 🇺🇸 United States

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Salary

💰 $14 per hour

Job Level

Junior

Tech Stack

Android

About the role

  • Receive 100 to 150 inbound calls per shift from clients following Standard Operating Procedures and contractual obligations
  • Categorize all calls received into provided categories
  • Maintain a general understanding of policies and procedures
  • Use email, phone, and chat to communicate with clients
  • Perform other duties as assigned

Requirements

  • High School Diploma or equivalent required
  • At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field
  • Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
  • Proficient in data entry skills, including keyboard, mouse, and 10-keypad
  • Must be able to type a minimum of 35 WPM
  • A typing test will be administered during the interview process
  • Basic knowledge of Microsoft Office
  • Quiet and distraction-free place in your home to work at a desk/table
  • Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
  • Smartphone with Android OS or iPhone for user authentication
  • Must reside in the United States to be considered
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid Time Off (PTO) accrual on your first day
  • Referral Program
  • Internal promotion opportunities
  • Company-provided equipment (must be returned upon separation)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrytypingcall center technologycustomer serviceservice deliverykeyboard skillsmouse skills10-keypad skillsMicrosoft Office35 WPM typing speed
Soft skills
communicationorganizationreliabilityattention to detailproblem-solving
Certifications
High School Diploma