Systems & Methods, Inc. (SMI)

Full-stack Engineer

• Develop, test, and maintain full-stack web applications using .NET, C#, MS SQL, and NoSQL databases
• Design and implement server-side logic and components
• Develop RESTful APIs and integrate them with front-end applications
• Build responsive and user-friendly front-end interfaces using modern front-end technologies
• Collaborate with business stakeholders to understand requirements and deliver optimal solutions
• Write clean, maintainable, and efficient code following best practices and coding standards
• Optimize applications for maximum speed and scalability
• Perform code reviews and mentor junior developers
• Troubleshoot, debug, and resolve issues in production and development environments
• Collaborate with DevOps to ensure smooth deployment and continuous integration
• Stay current with industry trends and emerging technologies
• Work as a team player to ensure project success, demonstrating a "get it done" attitude and taking ownership of tasks to meet deadlines

Senior Software Engineer

Customer Support

• Answering incoming calls in a timely manner
• Providing callers with accurate account information and educating them on appropriate policies and procedures
• Effectively redirecting callers to the appropriate area/agency when necessary
• Maintaining knowledge of procedures and systems
• Communicating client concerns and feedback to management
• Researching and processing all correspondence received by email, fax and mail
• Interpreting, applying, analyzing, and explaining laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
• Maintaining accurate and interrelated records
• Responding promptly to customer needs
• Identifying and resolving errors
• Working with integrity and ethically
• Working independently with little direction
• Meeting schedules and timelines
• Working confidentially with discretion
• Communicating effectively, both orally and in writing
• Applying interpersonal skills using tact, patience, and courtesy
• Working varied schedules and overtime hours, as necessary

Customer Service Representative

• Support and evolve the SMILE application platform
• Develop and maintain SMILE application components using ESQL-C
• Maintain Bash and POSIX shell scripts on Red Hat Linux and HP-UX
• Act as backup to Lead Informix DBA and Red Hat Linux system administrator
• Assist with Informix performance tuning, backups, recovery, and administration
• Support migrations and modernization initiatives
• Maintain source code using Subversion or similar SCM tools
• Collaborate with Enterprise infrastructure teams

Software Developer, DBA

Customer Success Manager

• Assist the Senior Vice President in directing daily operations of the Child Support State Disbursement Unit (SDU) project
• Monitor operational metrics and key performance indicators; identify trends, risks, and opportunities for process improvement
• Promote a collaborative, team-oriented environment that supports operational excellence and employee engagement
• Implement and enforce corporate policies, procedures, and internal controls to maintain operational integrity and efficiency
• Support strategic planning initiatives to enhance service delivery, scalability, and long-term contract success
• Ensure full compliance with State SDU contract requirements, federal and state regulations, corporate policies, and applicable laws
• Manage and effectively use corporate and project resources; communicate changes and decisions appropriately with staff and stakeholders

Assistant Vice President – Partner Success & Development

• Receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations.
• Answering incoming calls in a timely manner
• Providing callers with accurate account information and educating them on appropriate policies and procedures
• Effectively redirecting callers to the appropriate area/agency when necessary
• Maintaining knowledge of procedures and systems
• Communicating client concerns and feedback to management
• Researching and processing all correspondence received by email, fax and mail

Customer Service Representative, Part-Time

Project Manager

• Help lead projects and initiatives, managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones.
• Develop comprehensive project plans, defining scope, objectives, deliverables, and timelines.
• Lead cross-functional teams to execute projects efficiently and effectively.
• Leverage your knowledge of payment processing and/or fintech solutions to provide insights, guidance, and solutions to project challenges.
• Ensure compliance with industry standards and regulations.
• Manage project resources effectively, including team members, budgets, and technology resources, to meet project goals.
• Identify project risks and develop mitigation strategies.
• Maintain clear and regular communication with stakeholders, including clients, team members, and executives, to provide project updates and ensure alignment with business objectives.
• Create and maintain detailed project documentation, including project plans, status reports, and documentation related to payment processing and fintech requirements.
• Ensure project deliverables meet quality standards and adhere to best practices in payment processing and fintech.
• Proficiently use project management tools such as Microsoft Project and Smartsheet to track and manage project progress, tasks, and dependencies.
• Mentor and coach team members, fostering a collaborative and high-performance work environment.

Project Analyst

Technical Writer

• Represent the Training and Documentation department on project teams.
• Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule.
• Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes.
• Create and execute documentation plans.
• Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review.
• Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.
• Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality.
• Prepare releases of new and revised documentation.
• Remain abreast of technical writing standards.
• Perform other duties as assigned.