Bilingual Customer Service Representative

Systems & Methods, Inc. (SMI)

Customer Service Representative handling customer service calls and documentation for child support processes. Seeking bilingual individuals fluent in English and Spanish for a remote position.

Posted 6/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned.
This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements.
Processes correspondence in accordance with Standard Operating Procedures and contract requirements.
Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements.
Responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

Requirements

What you’ll need

Fluent in English and Spanish is a must
High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

Benefits

Comp & perks

Work from home!
Paid training!
Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
Benefits effective after 30 days of employment
401(k)
Gym Membership Reimbursements
Career Growth Opportunities
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycall center technologycustomer servicecorrespondence processingSMI system updatesState system updates

Soft Skills

bilingual communicationcustomer service skillsproblem-solvingattention to detail

Certifications

high school diploma or equivalent