Bilingual Customer Service Representative

Systems & Methods, Inc. (SMI)

Bilingual Customer Service Representative providing assistance to child support clients through inbound calls. Maintaining records and directing inquiries in a remote work environment.

Posted 7/24/2026full-timeRemote • Florida, Idaho, Montana, North Carolina, Ohio • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and redirect inquiries. Proficient in data entry and familiar with Microsoft Windows and Office applications.

Highest-signal resume keywords

Bilingual In Spanish/EnglishCustomer Service ExperienceData Entry SkillsMicrosoft WindowsMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsCustomer Service ExperienceCall Center TechnologyKeyboard ProficiencyMouse Proficiency10 Keypad Proficiency

Soft Skills

Effective CommunicationProblem Solving

Tools & Technologies

Microsoft WindowsMicrosoft Office

Industry Keywords

High School DiplomaBilingualClient ConcernsCorrespondence Processing

About the role

Key responsibilities & impact

Answering incoming calls in a timely manner
Providing callers with accurate account information
Effectively redirecting callers to appropriate areas/agency
Maintaining knowledge of procedures and systems
Communicating client concerns and feedback to management
Researching and processing correspondence received by email, fax and mail

Requirements

What you’ll need

Bilingual in Spanish/English
High School Diploma or equivalent required
At least one year prior experience in customer service or call center technology
Proficient in data entry skills including keyboard, mouse and 10 keypad
Basic knowledge of Microsoft Windows and Office

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities