Strategy and Operations Manager, Creator Growth Program
Patreon
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $75 - $80 per hour
Job Level
Mid-LevelSenior
About the role
- Own the strategy and operations of a critical creator growth program, from planning and execution to measurement and optimization
- Drive cross-functional project management, aligning design, copywriting, marketing, lifecycle, and product stakeholders to deliver campaigns on time and at high quality
- Analyze program performance and develop clear reporting that informs strategy, surfaces insights, and drives data-backed decision making
- Maintain operational excellence by creating and enforcing strong systems, documentation, and processes that keep workstreams efficient and transparent
- Problem-solve and pivot quickly when challenges arise, bringing structured thinking and creative solutions to drive engagement and behavior change
- Support marketing and lifecycle efforts through light copywriting and editorializing when needed, ensuring creator-facing content is polished and effective
- Collaborate with product partners to integrate feature rollouts into program strategy and share creator feedback
- Manage multiple workstreams, set and track goals, and drive alignment across design, copywriting, lifecycle marketing, and product teams
- Report to Head of Scaled Creators on the Scaled Creator team under the GTM org
Requirements
- 3–6 years of experience in strategy, operations, program management, or similar cross-functional roles
- Demonstrated strategic thinking: ability to connect data, insights, and business goals into actionable plans
- Proven operational excellence: highly organized, systems-driven, and skilled at managing multiple projects simultaneously
- Strong analytical skills; able to interpret performance data and translate into strategy
- Excellent communication skills — both written and verbal — with the ability to influence and align cross-functional partners
- Comfortable working under pressure and adapting in a fast-paced environment
- Creative problem-solver who balances structure with innovation
- Bonus: experience with product teams, or prior work in marketing/creator economy
- Ability to be in-office 2 days per week (Monday and Wednesday) in New York or San Francisco