PatientNow

Support Engineer

• Provide software application support for PatientNow customers via phone, email, and ticketing systems.
• Assist clients with all aspects of the PatientNow platform, helping them maximize operational efficiency, revenue growth, and patient satisfaction.
• Diagnose and resolve software-related issues as well as hardware integrations involving scanners, barcode readers, cameras, and payment processing devices.
• Guide customers through troubleshooting steps and clearly communicate solutions in a professional, user-friendly manner.
• Accurately document customer interactions, issue details, and resolutions within the CRM and ticketing system.
• Identify, prioritize, and escalate complex or high-impact issues according to established support procedures.
• Conduct customer follow-up and scheduled callbacks to ensure issues are resolved and customer expectations are met.
• Recommend alternative solutions and best practices that improve customer outcomes and platform adoption.
• Stay current on PatientNow products, new feature releases, industry trends, and support processes.
• Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement.

Technical Support Specialist

Controller

• Oversee all activities of the accounting department
• Managing audit ready systems and records
• Manage monthly, quarterly and annual close process to ensure the accurate and timely dissemination of financial management reports including, but not limited to, internal and external monthly financial statements
• Oversee AR/Collections team including, billing, collections and cash posting
• Develop, implement, and maintain financials controls and guidelines for the organization that verify the integrity of all systems, processes and data
• Oversee the activities of the Accounts Payable function, ensuring the accurate and timely processing of accounts payable, purchase orders, employee expense reports and cash control
• Oversee and manage the annual external audit process including interactions with outside audit firm
• Oversee and manage tax compliance (income tax and sales tax) to ensure the accurate and timely completion of all corporate tax returns including interactions with outside audit firm
• Respond to CFO with accurate and timely work to facilitate the monthly reporting of results to the Executive team and the Board
• Participate in a wide variety of special projects and compile a variety of special reports.
• Manage/assist in Finance software integrations as needed
• Interact and communicate with cross functional co-workers, management, clients and others in a courteous and professional manner

Sales Development Rep

• Generate qualified sales opportunities through a combination of inbound lead follow-up and strategic outbound prospecting efforts.
• Engage prospective customers through phone, email, text, LinkedIn, and other personalized outreach methods to drive meaningful conversations.
• Schedule qualified product demonstrations for Account Executives.
• Conduct discovery conversations to understand prospect needs, business challenges, and operational goals within the aesthetics and wellness industry.
• Build and maintain a healthy pipeline of opportunities by consistently executing outbound campaigns and follow-up activities.
• Develop a strong understanding of PatientNow’s products, value proposition, and industry landscape to effectively position solutions.
• Accurately document prospect interactions, activities, and pipeline updates within Salesforce and Outreach.io.
• Collaborate closely with marketing and sales leadership to improve lead conversion rates and overall sales effectiveness.
• Consistently achieve or exceed monthly and quarterly activity and pipeline generation targets.
• Contribute to a positive, high-performance team culture through collaboration, feedback, and continuous improvement.

Sales Development Representative

Account Executive

• Own revenue performance within a defined territory, including both new business acquisition and expansion within existing accounts
• Own the full sales cycle: prospecting, discovery, solutioning, closing, and expansion
• Build and manage a pipeline of both new business opportunities and existing customer growth
• Develop strong relationships with prospects and customers within a defined territory to understand their needs and identify opportunities for value creation
• Drive new customer acquisition while expanding revenue and product adoption within existing accounts
• Conduct product demonstrations and present tailored solutions aligned to customer goals
• Develop and deliver proposals, pricing, and contract negotiations
• Partner cross-functionally with Marketing, Customer Success, and Product to drive customer outcomes and revenue growth
• Maintain accurate pipeline management and provide reliable revenue forecasting
• Identify market trends and customer insights to inform sales strategy and product feedback
• Represent the company at industry events, conferences, and customer meetings