PatientNow

Program Manager

• Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices.
• Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement.
• Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives.
• Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction.
• Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape.
• Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed.
• Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies.
• Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations.
• Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning.
• Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities.

Senior Payments Program Manager

Product Adoption Specialist

• Drive Payment Volume Growth: Focus on increasing the total dollar volume of transactions processed through PatientNow’s payments platform across the existing client base
• Deepen Wallet Share: Expand payment solution adoption within current accounts by identifying underutilized opportunities and promoting higher transaction engagement
• Consult on Payment Strategy: Analyze client payment trends and consult on best practices to optimize transaction routing, payment mix, and recurring payment usage
• Deliver Strategic Value: Communicate the long-term revenue benefits of increasing volume through our integrated platform, including operational efficiencies, savings, and better reconciliation
• Merchant Statement Analysis: Review client statements not only for rate savings but also to identify opportunities to consolidate providers, increase payment routing, and streamline reporting—all of which lead to greater volume
• Collaborate Cross-Functionally: Work closely with Customer Success, Onboarding, and Support teams to ensure clients are fully activated and optimized for maximum payment throughput
• Leverage Insights to Upsell: Use data and usage metrics to identify clients with high growth potential and propose strategies to scale their payment operations
• Achieve Volume-Based KPIs: Meet and exceed goals tied to total payment volume (TPV), transaction growth, and customer retention, not just MID adds
• CRM Expertise: Use Salesforce or other CRM tools to track activity, monitor account health, and manage the sales funnel with a focus on expanding volume per account

Senior Payments Sales Adoption Specialist

Sales

• Own sales performance across all segments and motions
• Lead and develop senior sales leaders and managers
• Define segmentation, territories, coverage models, and sales operating plans
• Partner with CRO and RevOps on quotas, capacity models, and compensation design
• Serve as a core GTM leader in company planning, forecasting, and prioritization
• Own and continuously refine the sales pitch and value narrative
• Ensure teams articulate ROI, efficiency gains, and workflow impact
• Lead and support complex, high-impact deals
• Build a performance culture grounded in preparation, accountability, and data-driven execution
• Establish and inspect weekly, monthly, and quarterly operating rhythms
• Partner with RevOps to strengthen funnel health, inspection, and forecast accuracy
• Align with Marketing on ICP definition, messaging, and demand quality
• Partner with Onboarding and Customer Success on seamless handoffs and expansion motions
• Build, mentor, and retain a strong bench of sales leaders and future executives

Vice President of Sales

Revenue Operations

• Architect and own the most impactful KPIs & insights associated with each stage of the Customer lifecycle across a diverse product suite and multiple Customer segments
• Support &/or lead operating cadences with leaders across Sales, Marketing & Customer Success to increase transparency & confidence in the GTM tactics we allocate resources to
• Drive a roadmap of analytics, process and systems requirements with the primary goal of significantly, positively impacting PatientNow growth & profitability
• Design and improve efficiency of core operational aspects of how we “run the business” including deal desk workflows, quota design & productivity modeling
• Drive greater adoption of AI and automation across the Customer lifecycle where they can be most impactful (i.e., funnel speed & productivity, Sales enablement, cross-functional hand-offs, competitive insights )
• Contribute to strategic revenue and capacity planning via delivery of trusted analytics, scenario modeling and coordination with cross-functional teams
• Drive adoption and support change management as you, the Revenue Operations team and company leadership launch new GTM strategies, build & enhance core components of our revenue system

Senior Payments Program Manager

Senior Payments Sales Adoption Specialist

Vice President of Sales

Senior Analyst, Revenue Operations