Technical Support Specialist

PatientNow

Technical Support Specialist providing software application support for PatientNow customers via phone, email, and ticketing systems. Aiding clients in maximizing efficiency and satisfaction across PatientNow's platforms.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide software application support for PatientNow customers via phone, email, and ticketing systems.
Assist clients with all aspects of the PatientNow platform, helping them maximize operational efficiency, revenue growth, and patient satisfaction.
Diagnose and resolve software-related issues as well as hardware integrations involving scanners, barcode readers, cameras, and payment processing devices.
Guide customers through troubleshooting steps and clearly communicate solutions in a professional, user-friendly manner.
Accurately document customer interactions, issue details, and resolutions within the CRM and ticketing system.
Identify, prioritize, and escalate complex or high-impact issues according to established support procedures.
Conduct customer follow-up and scheduled callbacks to ensure issues are resolved and customer expectations are met.
Recommend alternative solutions and best practices that improve customer outcomes and platform adoption.
Stay current on PatientNow products, new feature releases, industry trends, and support processes.
Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement.

Requirements

What you’ll need

1+ years of software support, technical support, customer service, or help desk experience.
Experience troubleshooting software applications and resolving customer issues in a timely manner.
Strong technical aptitude with the ability to learn and support multiple software products.
Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred.
Experience using CRM and ticketing systems to manage customer cases and documentation.
Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies.
Excellent written and verbal communication skills.
Strong customer service orientation with a commitment to delivering exceptional experiences.
Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment.
Effective problem-solving and analytical skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PatientNow Website LinkedIn All Job Openings 201 - 500 employees ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Healthcare Insurance
SaaS
Wellness PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively. Technical Support Specialist Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $24 - $26 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide software application support for PatientNow customers via phone, email, and ticketing systems.
Assist clients with all aspects of the PatientNow platform, helping them maximize operational efficiency, revenue growth, and patient satisfaction.
Diagnose and resolve software-related issues as well as hardware integrations involving scanners, barcode readers, cameras, and payment processing devices.
Guide customers through troubleshooting steps and clearly communicate solutions in a professional, user-friendly manner.
Accurately document customer interactions, issue details, and resolutions within the CRM and ticketing system.
Identify, prioritize, and escalate complex or high-impact issues according to established support procedures.
Conduct customer follow-up and scheduled callbacks to ensure issues are resolved and customer expectations are met.
Recommend alternative solutions and best practices that improve customer outcomes and platform adoption.
Stay current on PatientNow products, new feature releases, industry trends, and support processes.
Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement. 🎯 Requirements
1+ years of software support, technical support, customer service, or help desk experience.
Experience troubleshooting software applications and resolving customer issues in a timely manner.
Strong technical aptitude with the ability to learn and support multiple software products.
Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred.
Experience using CRM and ticketing systems to manage customer cases and documentation.
Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies.
Excellent written and verbal communication skills.
Strong customer service orientation with a commitment to delivering exceptional experiences.
Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment.
Effective problem-solving and analytical skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Network Engineer 🔥 5 hours ago DKSH Portugal, Unipessoal, Lda. 11 - 50 🤝 B2B 💊 Pharmaceuticals 💄 Beauty Website LinkedIn All Job Openings Technical Support Engineer for Opplane VLMA providing essential network connectivity support to enterprise clients in telecommunications. Responsible for diagnosing issues, managing tickets, and ensuring smooth traffic flow. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 📞 Support Engineer iOS Linux Switching Unix Technical Support Representative 🔥 7 hours ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Technical Support Representative solving technical issues for CVS Health employees. Delivering outstanding customer service through timely and effective support responses. 🇺🇸 United States – Remote 💵 $17 - $34 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Technical Support Liaison 🔥 8 hours ago NABIS 201 - 500 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Technical Support Liaison managing technical issues for Nabis, a cannabis wholesale platform. Ensuring efficient communication between customer experience and engineering teams. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer SQL Land Technical Analyst 🔥 17 hours ago Intersect Power 51 - 200 ⚡ Energy Website LinkedIn All Job Openings Land Acquisition professional supporting real estate work streams on renewable energy projects. Collaborating with legal teams and managing land-related data to secure site control. 🇺🇸 United States – Remote 💵 $106k - $112k / year 💰 $2.4G Debt Financing on 2022-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor IT SCM Technical Analyst 🔥 21 hours ago UR Ventures 11 - 50 📚 Education 🤝 B2B 🔬 Science Website LinkedIn All Job Openings Technical Analyst at the University of Rochester, developing documentation and supporting business processes. Collaborating with users to enhance application configurations and implementations. 🇺🇸 United States – Remote 💵 $63.8k - $95.7k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

software application supporttroubleshootingdiagnosing software issuesresolving customer issueshardware integrationCRM managementticketing systemsremote support toolsEMR supportPractice Management support

Soft Skills

communication skillscustomer service orientationproblem-solving skillsanalytical skillsmultitaskingprioritizationresponsivenessaccountabilitycontinuous improvementcustomer follow-up