Pathward

Account Executive

• Manage all aspects of an assigned portfolio of accounts
• Ensure the relationships meet corporate standards for risk, profitability, factoring and asset-based lending services
• Responsible for ensuring all advances and loans comply with loan policy and approved structure
• Attain an acceptable contribution to overhead and/or profit from each client arrangement
• Document all relationships to ensure approved and required legal documentation
• Resolve factoring and asset based lending service problems
• Propose changes in policies and procedures to reduce costs
• Develop and operate within individual budget to control expenses

Senior Account Executive – Asset-Based Lending, Working Capital

Financial Crime

• Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior.
• Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns.
• Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools.
• Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards.
• Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions.
• Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination.
• Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review.
• Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations.
• Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff.
• Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives.
• Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues.
• Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures.
• Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team.

BSA/AML – Alert Analyst II

Data Analyst

• Responsible for the generation and analysis of marketing data for the purpose of translating data into information that will be used to demonstrate insight that drives marketing performance and investment decisions.
• Builds and maintains dashboards and reporting frameworks that track marketing performance across marketing programming, including but not limited to pipeline contribution, conversion, and return on investment.
• Analyzes data across multiple systems (Customer Relationship Management or CRM), marketing automation, web analytics, and digital platforms, to identify patterns, trends, opportunities, and risks.
• Translates complex data into clear, concise insights and recommendations that influence marketing strategy and investment decisions.
• Partner with channel strategy and marketing operations to inform prioritization, campaign optimization, and performance tradeoffs.
• Develop and evolve measurement approaches including attribution, funnel analysis, and campaign performance frameworks.
• Ensure data quality, consistency, and alignment of key metrics across systems and stakeholders.
• Support planning and performance reviews (quarterly, annual) with data‑backed insights and recommendations.
• Deliver ad hoc and deep‑dive analyses to support campaigns, lifecycle programs, and go‑to‑market initiatives.
• Other duties as assigned.

Marketing Data Analyst II

Business Development Rep

• Responsible for prospecting, qualifying, and closing new accounts for the company.
• Focuses on hunting and selling to new customers while building strong relationships within their territory for future business.
• Acquire and cultivate new business opportunities and analyzes market research data to guide sale efforts.
• Effectively present and explain financial products and value to prospective clients.
• Meet or exceed volume, margin, fee, and cross-sell targets as assigned.
• Establish and maintain a network of referral sources able to identify capital access needs not currently being addressed in the conventional market.
• Obtain required application and financial information from borrowers to facilitate underwriting and closing along with appropriately executed documents.
• Remain up to date on competitors and competitive products.
• Contribute to the company’s overall production, portfolio performance and reputation while striving to meet or exceed individual goals.
• Create, manage, and maintain a pipeline to active sales goals.
• Negotiate and maximize profitability on all new business.
• Partner and collaborate with other departments to maximize customer growth and retention.
• Assists in the implementation of company’s marketing plans as needed.
• Continually refine processes to stay in front of customers in relevant industries.
• Responsible to build and maintain new and current customers relationships.

Managing Director, Business Development – Working Capital

Analyst

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners.
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Senior Platform Analyst

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Platform Analyst – Advisor/Manager

Platform Analyst – Advisor

• Manage portfolio through complete and current knowledge of client’s financial condition, management’s performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards.
• Responsible for ensuring all advances and loans comply with loan policy and approved structure.
• Attain an acceptable contribution to overhead and/or profit from each client arrangement to achieve individual profit objective.
• Responsible for documenting all relationships to ensure approved and required legal documentation.
• Resolve factoring and asset based lending service problems, control operational costs and minimize loss of clients to competition.
• Propose changes in policies and procedure to reduce costs and provide better and more efficient services.
• Develop and operate within individual budget to control expenses.
• Structure and underwrite changes to existing deals for management approval.
• Other duties as assigned.

Senior Account Executive – Working Capital

Risk

• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
• Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes
• Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed
• Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues
• Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements
• Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently
• Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely
• Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy
• Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency
• Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns
• Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings
• Lead and/or support ad hoc projects and initiatives as assigned.

Manager, BSA – High Risk Customer Reviews

Business Intelligence Analyst

• Analyze large, complex datasets to generate insights across credit performance, fraud trends, and portfolio risk.
• Support development and monitoring of fraud detection models, rules, thresholds, and segmentation strategies.
• Design and deliver fraud and risk reporting (KPIs/KRIs) aligned to BSA/AML and enterprise risk standards.
• Establish and maintain data governance and validation processes.
• Translate complex data into actionable, executive-ready insights.
• Partner with Fraud Operations, Compliance, Risk, Product, and Technology teams.
• Analyze fraud alert and case lifecycle data to identify process inefficiencies, quality issues, and opportunities for automation or control enhancement.

Senior Account Executive – Asset-Based Lending, Working Capital

BSA/AML – Alert Analyst II

Marketing Data Analyst II

Managing Director, Business Development – Working Capital

Senior Platform Analyst

Senior Platform Analyst

Platform Analyst – Advisor/Manager

Platform Analyst – Advisor

Senior Account Executive – Working Capital

Manager, BSA – High Risk Customer Reviews

Fraud Reporting Analyst