Pathward

Network Engineer

• Ensures the appropriate network and account set-up for new programs.
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs.
• Administers network portals and provisions internal staff and partners.
• Registers applicable third parties with networks.
• Drives annual network renewal processes.
• Updates and educates stakeholders on network rules and operating procedures as needed.
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion.
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission.
• Updates internal configuration system to reflect network setups.
• Utilizes internal case system to communicate and document network tasks within established timeframes.
• Utilizes tools and resources to navigate questions and processes.
• Navigates day-to-day tasks independently.
• Serves as an experienced resource for other team members to navigate requests.
• Serves as the subject matter expert (SME) for network fundamentals.
• Identifies areas of improvement and drives solutions.
• Other duties as assigned

Payment Network Analyst II – Card Brands

Analyst

• Analyzes customer and high-volume transactional activity to identify & detect unusual activity.
• Escalates any unusual activity detected to be analyzed and investigated.
• Maintains service levels with workload in accordance to policies, procedures and compliance standards.
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
• Maintains standards of Production, Quality and Leadership results for workstreams assigned.
• Other duties as assigned.

FIU Alerts Analyst I

Solutions Engineer

• Leads the solution development for activities involving new partners, products and/or markets.
• Leads onboarding of partners with cross functional teams.
• Assists with the delivery of solutions driving process and quality improvement in support of the CCL operating model and go to market strategy.
• Assists in developing product strategy and roadmap for Consumer and Commercial Lending.
• Participates in the development of solutions capable of achieving the financial and market outcomes of the CCL strategy.
• Manages the onboarding of new partners as well as the launch of new programs with existing partners.
• Develops and tracks documentation around business cases, discovery workbooks and specific partner solutions.

VP, Solutions Engineering

Operations

• Supervise and coordinate the activities of wire team to meet service level agreements.
• Hire, train, and evaluate wire services team.
• Oversee the processing of incoming and outgoing wire transfers, ensuring accuracy and timeliness.
• Serves as an escalation point for complex wire inquiries and issues.
• Maintain and monitor wire transfer systems and software platforms.
• Coordinate with IT and vendors for system upgrades, troubleshooting, and enhancements.
• Ensure compliance with including OFAC & BSA/AML.
• Audit responsibilities for wire services reviews.
• Monitoring of monthly wire volumes for reporting.
• Other duties as assigned.

Shared Services Operations Manager – Wire Services

• Analyze and investigate customer and transactional data to identify and confirm suspicious activity.
• Review merchant acquiring account data for indicators of financial crime or unusual behavior.
• Prepare and file SARs and CTRs with regulatory agencies for activity escalated by internal teams, external partners, or law enforcement.
• Maintain service level agreements (SLAs) and ensure timely completion of investigations in accordance with policies and regulatory standards.
• Meet or exceed expectations for production, quality, and leadership metrics across assigned workstreams.
• Collaborate with internal stakeholders to enhance detection strategies and improve investigative outcomes.
• Perform other duties as assigned to support the Financial Intelligence Unit (FIU) and broader compliance objectives.

Cases Analyst I

• Work cross-functionally to support the continued development, implementation, and oversight of the organization's Financial Crime Investigation (FIU) Management Program
• Report and assess risks with the help of tools and direction provided by management and will develop and analyze reports throughout the organization
• Design and manage the implementation of FIU management process for the organization including complex risk assessments involving analyzing and identifying, describing, and estimating the risks affecting the business and corporate initiatives
• Ensure compliance with the risk management policies and facilitate ongoing independent risk assessments as needed
• Complete variance trend analysis and provide support and justification
• Proactively identify data anomalies and red flags related to money laundering, terrorist financing, fraud, and sanctions violations. Escalate complex cases for second-level review as needed, demonstrating sound judgment and attention to detail
• Conduct thorough verification of client identities to gain a deep understanding of the nature and purpose of their relationships with financial institutions. Ensure strict adherence to Know Your Customer (KYC) and Enhanced Due Diligence (EDD) procedures
• Analyze customer transactions and activities against expected behaviors to identify patterns and generate actionable insights for strengthening compliance frameworks
• Perform problem management, resolution, escalation of issues as necessary
• Other duties as assigned

FIU Alerts Analyst II

Project Manager

• Manges Grow the Bank and Run the Bank project Implementations
• Collaborates with all levels of management including Division President, Senior Leadership, Business Stakeholders and Operations teams regarding project scope and deliverables
• Facilitate large group project discussions with internal and external project teams
• Develop full-scale project schedules and associated project documentation; follow established project management methodology when producing artifacts
• Demonstrate knowledge of the risk management process; collaborate with the team to identify, assess, provide solutions and identifies mitigation plans for project issues and risks
• Prepare appropriate project dashboards and reports for management and project stakeholders
• Publishes Portfolio Project and Program Reporting to the Enterprise
• Identify, track, and communicate business interdependencies across projects
• Actively participate and recommend changes to project management practices and provide focus on continuous improvement within the project management framework
• Build develop and grow business relationships
• Perform other duties as assigned

Senior Project Manager

Client Services Representative

• Support various functions of business-to-business (B2B) clients, including responding to daily phone calls and emails within established service level agreements
• Communicates effectively with financial institution partners via calls and emails to address operational needs, resolve issues, and foster strong relationships
• Manages multiple time-sensitive tasks while identifying opportunities for recommending new products/services and cross-selling
• Utilizes internal systems such as Salesforce for logging interactions, tracking issues, and documenting trends, while providing support and training to partners/clients
• Ensures compliance with procedures for client support activities, including Customer Identification Program (CIP) processing, marketing collateral coordination, and adherence to regulatory requirements
• Other duties as assigned

FI Solutions Specialist II, Client Support, Banking

Risk

• Works cross-functionally to support development, implementation, and oversight of the organization’s Risk Management Program.
• Design and manage implementation of risk management processes, including complex risk assessments.
• Report and assess risks, develop and analyze reports throughout the organization.
• Assist in oversight of the risk management program and ensure compliance with risk management policies.
• Complete variance trend analysis and provide support and justification.
• Assist in the development and enhancement of risk management policies and procedures.
• Monitor, review, and develop risk reports tailored for different audiences.
• Perform problem management, resolution, and escalation of issues as necessary.
• Act as a subject matter expert in designated Risk discipline.
• Other duties as assigned.

Risk Analyst II

Network Operations

• Oversee and manage the workflow and ticketing processes related to Network Operations
• Lead and support team members within the Network Operations group
• Represent Network Operations in enterprise-wide initiatives where card network involvement is required
• Serve as a liaison and escalation point for card network-related issues across operational leadership
• Report on Network Operations activities as needed
• Collaborate with cross-functional teams to support and maintain relationships with card network partners
• Perform additional duties as assigned to support departmental and organizational goals

Director, Network Operations

DevOps Engineer

• Works with other development teams to improve efficiency in the software deployment process of deploying Applied AI Solutions
• Responsible for creating, updating, maintaining Applied AI Solutions
• Defines processes used to perform development work supporting the Agile
• Develops continuous integration and continuous deployment concepts
• Improves deployment frequency while minimizing business impact
• Improves, updates, and maintains the branching
• Improves processes to lower failure rates of new releases and improve tools and processes to create a continuous Integration environment
• Assists in containerization of software
• Provides documentation and training for supported systems
• Other duties as assigned

Senior DevOps Engineer

Auditor

• Independently plans and executes complex, risk‑based audits with primary focus on BSA/AML, sanctions (OFAC), and Partner Solutions (embedded finance/BaaS).
• Lead audits in adjacent domains as needed (operations, payments and money movement, consumer compliance).
• Plan and lead end‑to‑end, risk‑based audits (planning, fieldwork, reporting, and follow‑up).
• Set objectives/scope/criteria; identify key risks and controls; evaluate BSA/AML program pillars; test financial‑crimes processes; assess sanctions compliance; audit Partner Solutions and third-party oversight; use data analytics; produce findings; engage stakeholders; coordinate co‑sourced providers; support annual risk assessment and audit planning; mentor staff; stay abreast of regulatory changes.

Compliance Auditor III, BSA/AML/OFAC

Backend Engineer

• Owns architectural responsibilities in defining and supporting the implementation of modern Infrastructure platforms, methodologies, programs, processes, standards, organization structure, metrics and approaches in support and growth of our business
• Drives the architectural effectiveness of business capability-related initiatives within the organization for Customer & Marketing platforms and ERP systems
• Owns maintenance of the current state architecture while envisioning future state architecture aligned with product Develops technology roadmaps to smoothly transition from the current state to the desired future state
• Architects solutions that address specific business capabilities and non-functional requirements across Salesforce, Adobe Experience Manager, Adobe Marketo, Workday, and similar technologies
• Designs solutions to advance and optimize the enterprise
• Evaluates technology, market trends and industry plus identifies prospective impact on
• Promotes architecture process and results to organization inclusive of business leaders and enterprise information technology
• Provide technical leadership and guidance to development Collaborates with cross-functional teams to ensure architectural best practices and standards
• Collaborates closely with senior business and technology leaders, including product management, Marketing, Sales, Customer Support, People & Culture, Finance, engineering, and operations
• Aligns business and technology strategy, ensuring seamless communication across multiple levels within the organization
• Develops architecture roadmap on basis of IT strategies and business
• Defines and establishes technical strategies, standards, and guidelines in collaboration with other
• Creates logical architecture diagrams to support large, complex, and cross-capability area
• Other duties as assigned

Senior Principal IT Platform Architect

Account Executive

Plans and oversees enterprise-level support and service activities for company products and services for a designated merchant acquiring partner or group of partners.
Develops partner relationship and deep understanding of partner business, using Pathward and industry knowledge to collaborate and drive growth and retention efforts.
Create an environment where 100% responsibility and accountability is taken by every member of the Partner-specific teams on behalf of assigned Partners.
P&L responsibilities, strategy development, managing the Partner relationships, working collaboratively with product management, operations, IT, legal, compliance, risk, finance and other relevant cross-functional partners.

Partner Account Executive – Merchant Acquiring

Business Operations

• Responsible for driving the processes, oversight, systems thinking, training and management of the Partner Services and Delivery team through a deep understanding of the payments business, products and regulatory standards and guidelines. Represents the Partner Services and Delivery teams needs across Internal teams. Applies knowledge of how Pathward leverages its systems, processes and tools to improve efficiency and optimize decision making for services and delivery within a compliance framework.
• Influences forward-thinking business process strategy and partner experience.
• Serves as the key liaison for Partner Services and Delivery across teams responsible for synthesizing business requirements.
• Accountable for driving process efficiency and customer experience improvement through an understanding of the internal and external user processes and systems workflows and the value they bring within a compliance framework.
• Ensures trust of internal stakeholders by being an effective collaborator, supporter, influencer and lead.
• Acts as a liaison for Partner Solutions, BCA and Compliance coordinating required changes to comply with upcoming industry and regulatory change across services and delivery functions.
• Maintains strong business relationships through development of change management strategies to address internal and external stakeholder needs and buy-in.
• Effectively communicates plans and deliverables across the Partner Solutions team including facilitation of training for business users and internal stakeholders.
• Understands industry and Bank trends and application to the Payments business.
• Other duties as assigned.