Pathward

Analyst

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners.
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Senior Platform Analyst

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Platform Analyst – Advisor/Manager

Platform Analyst – Advisor

Account Executive

• Manage portfolio through complete and current knowledge of client’s financial condition, management’s performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards.
• Responsible for ensuring all advances and loans comply with loan policy and approved structure.
• Attain an acceptable contribution to overhead and/or profit from each client arrangement to achieve individual profit objective.
• Responsible for documenting all relationships to ensure approved and required legal documentation.
• Resolve factoring and asset based lending service problems, control operational costs and minimize loss of clients to competition.
• Propose changes in policies and procedure to reduce costs and provide better and more efficient services.
• Develop and operate within individual budget to control expenses.
• Structure and underwrite changes to existing deals for management approval.
• Other duties as assigned.

Senior Account Executive – Working Capital

Risk

• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
• Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes
• Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed
• Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues
• Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements
• Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently
• Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely
• Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy
• Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency
• Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns
• Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings
• Lead and/or support ad hoc projects and initiatives as assigned.

Manager, BSA – High Risk Customer Reviews

Business Intelligence Analyst

• Analyze large, complex datasets to generate insights across credit performance, fraud trends, and portfolio risk.
• Support development and monitoring of fraud detection models, rules, thresholds, and segmentation strategies.
• Design and deliver fraud and risk reporting (KPIs/KRIs) aligned to BSA/AML and enterprise risk standards.
• Establish and maintain data governance and validation processes.
• Translate complex data into actionable, executive-ready insights.
• Partner with Fraud Operations, Compliance, Risk, Product, and Technology teams.
• Analyze fraud alert and case lifecycle data to identify process inefficiencies, quality issues, and opportunities for automation or control enhancement.

Fraud Reporting Analyst

Vice President

• Serves as the accountable leader for a $3B+ energy project finance portfolio, ensuring strong risk-adjusted performance, yield optimization, and portfolio health.
• Operates as the "quarterback" for the Energy business, integrating strategy, credit, origination, and execution across the full deal lifecycle.
• Acts as Product Owner for Project Finance (Energy), defining program standards, governance, and execution priorities.
• Evaluates transactions prior to formal underwriting to ensure appropriate structuring, pricing, and alignment with credit and portfolio objectives.
• Provides leadership and oversight across syndicated and non-syndicated transactions, including deal structuring and capital strategy.
• Partners closely with Credit to proactively identify and mitigate risks, ensuring alignment with internal risk frameworks and external expectations.
• Owns visibility into the full pipeline, including top-of-funnel sourcing, partner-driven opportunities, and deal conversion.
• Ensures forecast accuracy across originations, funding timing, and revenue realization.
• Monitors daily lending limits, portfolio concentrations, and emerging risks.
• Serves as a senior relationship leader with key external partners (e.g., BridgePeak), maintaining high credibility and trust.
• Builds strong, respected relationships with internal stakeholders including Credit, Treasury, Legal, and executive leadership.
• Collaborates with Treasury on on- vs. off-balance sheet strategies to optimize capital deployment and returns.
• Maintains deep expertise across energy sectors, including solar, biogas, oil & gas, and emerging energy technologies.
• Provides guidance on market dynamics, public ratings considerations, and evolving industry trends impacting deal structure and portfolio performance.
• Leads or partners in complex legal negotiations to ensure favorable risk positioning and commercial outcomes.
• Ensures adherence to program standards, regulatory expectations, and internal control frameworks.
• Identifies and escalates credit issues, portfolio risks, and structural gaps proactively.

VP, Energy Program

Full-stack Engineer

• Analyses, designs, modifies, and programs software enhancements and/or new products used in local, networked, cloud-based or internet-related computer programs
• Uses current programming language and technologies
• Writes code and completes programming
• Performs testing and debugging of applications
• Completes documentation of procedures for installation and maintenance
• Interacts with users to define system requirements and/or to add necessary modifications
• Other duties as assigned

Principal IT Software Engineer

• Uses current programming language and technologies.
• Writes code and completes programming.
• Performs testing and debugging of applications.
• Completes documentation of procedures for installation and maintenance.
• Interacts with users to define system requirements and/or to add necessary modifications.
• Other duties as assigned.

Senior IT Software Engineer

Operations

• Serves as a liaison between Pathward and Processors for daily communications.
• Leads processor integrations and solution implementation to support Pathward products.
• Provides frontline support and issue remediation for external system applications.
• Issues and tracks performance to resolution.
• Oversees exception handling ensuring resolution of rejected records.
• Manages data quality alerts and investigate to identify root cause.
• Creates and implements data quality alerts to mitigate risks and support good quality of data.
• Queries and analyzes data to troubleshoot issues and identify scope.
• Presents and communicates findings from data analysis and recommend corrective action as needed.
• Creates and implements solutions to grow and develop oversight controls.
• Defines requirements on Engineering efforts and validate results in production.
• Proposes and implements solutions for complex data issues both independently and in collaboration with peers.
• Drives solution set across development teams to adhere to industry and regulatory changes.
• Leads the implementation of data reconciliation, monitoring and control processes.
• Establishes controls for SLA oversight in accordance with contractual agreements.
• Leads problem management and resolution, escalation of issues as necessary.
• Supports Engineering efforts as subject matter expert of third-party processor.
• Configures processor defined values according to business definitions to normalize data in Pathward processing environment.
• Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team.
• Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance.
• Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products.
• Mentors and supports teammates in data quality and problem management efforts.
• Conducts periodic engagements with processors preparing agendas and document outcomes.
• Supports business projects as subject matter expert.
• Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews.
• Leads periodic reviews of departmental procedures and implementation of process improvement.
• Other duties as assigned

Senior Processor Ops Specialist

Underwriter

• Oversees day‑to‑day operations of the Underwriting & Portfolio teams, including all Account Executives and Commercial Underwriters.
• Performs full managerial duties, including hiring, performance evaluations, coaching, discipline, and staff development.
• Ensures prudent, efficient underwriting by reviewing credit narratives and approving transactions within delegated authority limits.
• Manages department‑level reporting exceptions and establish debtor credit limits exceeding individual approval authority.
• Maintains compliance with credit quality standards, including revenue targets, funding ratios, approval ratios, and portfolio performance metrics.
• Manages credit origination scorecards and approval authorization levels.
• Develops, documents, and maintains departmental policies and procedures; ensure periodic reviews and proper application of risk ratings.
• Utilizes CID and related systems to guide and oversee all facets of the underwriting process.
• Collaborates with BDOs and Revenue leaders to structure proposal letters and provide final approval for all proposals issued; support training of BDOs alongside the Revenue leadership team.
• Partners with Revenue leadership to support sales alignment and funding objectives.
• Works with Collections, Asset Management, and Legal to develop strategies for resolving distressed, delinquent, or troubled accounts.
• Collaborates with the Data Analytics team to develop portfolio reporting, monitor origination trends, and refine credit origination metrics.
• Coordinates responses to internal and external auditor requests and ensure compliance with documentation and reporting requirements.
• Other duties as assigned.

VP, Portfolio & Underwriting – Alternative Energy

Architect

• Responsible for architectural effectiveness of data related initiatives within the organization.
• Aligns enterprise data platform architecture with business and technology strategy and roadmaps and communicates to business and technical partners across multiple levels within the organization.
• Defines and establishes a technical strategy, standards, roadmaps, and guidelines in the data platform architecture domain in collaboration with other architects.
• Identifies and leads selection and implementation of data platforms in support of Modern Data Architecture and multiple end use cases.
• Collaborates, educates, and mentors architects and technical leaders on modern data architecture practices; business and IT partners to define transitional and target state data architectures; the enterprise architecture and information management team members to ensure a holistic, enterprise scale value delivery for the organization.

Principal IT Architect

Network Engineer

• Ensures the appropriate network and account set-up for new programs
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs
• Administers network portals and provisions internal staff and partners
• Registers applicable third parties with networks
• Drives annual network renewal processes
• Updates and educates stakeholders on network rules and operating procedures as needed
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission
• Updates internal configuration system to reflect network setups
• Utilizes internal case system to communicate and document network tasks within established timeframes
• Utilizes tools and resources to navigate questions and processes
• Navigates day-to-day tasks independently
• Serves as an experienced resource for other team members to navigate requests
• Serves as the subject matter expert (SME) for network fundamentals
• Identifies areas of improvement and drives solutions
• Other duties as assigned

Payment Network Analyst II, Card Networks

• Responsible for the implementation and continued support of new and existing program setups at the payment networks.
• Ensures the appropriate network and account set-up for new programs.
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs.
• Administers network portals and provisions internal staff and partners.
• Registers applicable third parties with networks.
• Drives annual network renewal processes.
• Updates and educates stakeholders on network rules and operating procedures as needed.
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion.
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission.
• Updates internal configuration system to reflect network setups.
• Utilizes internal case system to communicate and document network tasks within established timeframes.
• Utilizes tools and resources to navigate questions and processes.
• Navigates day-to-day tasks independently.
• Serves as an experienced resource for other team members to navigate requests.
• Serves as the subject matter expert (SME) for network fundamentals.
• Identifies areas of improvement and drives solutions.
• Other duties as assigned

Senior Platform Analyst

Senior Platform Analyst

Platform Analyst – Advisor/Manager

Platform Analyst – Advisor

Senior Account Executive – Working Capital

Manager, BSA – High Risk Customer Reviews

Fraud Reporting Analyst

VP, Energy Program

Principal IT Software Engineer

Senior IT Software Engineer

Senior Processor Ops Specialist

VP, Portfolio & Underwriting – Alternative Energy

Principal IT Architect

Payment Network Analyst II, Card Networks

Payment Network Analyst I, Card Networks