Manager, BSA – High Risk Customer Reviews

Pathward

Manager of High-Risk Customer Reviews overseeing EDD reviews for financial compliance. Leading a team to ensure timely and quality assessments of high-risk customer relationships.

Posted 6/3/2026full-timeRemote • Arizona, Kentucky, Missouri, Pennsylvania, South Dakota, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes
Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed
Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues
Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements
Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently
Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely
Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy
Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency
Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns
Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings
Lead and/or support ad hoc projects and initiatives as assigned.

Requirements

What you’ll need

Bachelor’s degree required
Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers
Experience compiling data, analyzing, and explaining complex ownership structures
Prior people leadership experience (e.g., coaching, performance management, quality review/approval, or workflow oversight)
Understanding of financial crimes risks and red flag indicators, with the ability to use knowledge to assess customer risk effectively
Organizational and time management skills to appropriately prioritize workload and meet time-sensitive deadlines
Ability and willingness to work independently and in a team environment are required
Critical thinking and problem-solving skills are a must
Excellent organizational and communications skills (verbal and written)
Ability to perform tasks under pressure and in fast-paced environment
Ability to adapt to a dynamic and continuously changing environment
Soft skills to foster and maintain effective and positive working relationships with colleagues and business partners

Benefits

Comp & perks

Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Annual performance-based incentive opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BSA/AML complianceEDD reviewsdata analysisperformance managementquality controlrisk assessmentaudit supportcompliance testingprocess improvementreporting

Soft Skills

leadershipcoachingorganizational skillstime managementcritical thinkingproblem-solvingcommunication skillsadaptabilityteamworkrelationship building

Certifications

Bachelor's degree