Director

• Implement Paradigm Software and Solutions workflows at our provider organizations, at scale
• Partner across product development, sales, customer success, engineering, informatics and data science to ensure seamless integration with EHR, Genomics Vendor and CTMS systems
• Manage implementations and track implementation timelines and capacity
• Develop and communicate a comprehensive implementation strategy aligned with company objectives and present updates to executive stakeholders
• Lead, mentor, and empower a team of implementation managers and specialists; manage escalations and risk mitigation
• Serve as primary liaison with key clients during implementation; define project scope, timelines, and deliverables; oversee multiple large-scale software deployments
• Establish and maintain quality assurance processes; define KPIs and metrics; conduct reviews and audits to identify improvements

Executive Director, Implementations

Director, Services

Associate Director, Analytical Sciences – Technology

Client Director

Client Director

Business Director – Emerging Payments Strategy, Analytics