Paradigm Health

Executive Director, Implementations

Paradigm Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

Tech Stack

Spring

About the role

  • Implement Paradigm Software and Solutions workflows at our provider organizations, at scale
  • Partner across product development, sales, customer success, engineering, informatics and data science to ensure seamless integration with EHR, Genomics Vendor and CTMS systems
  • Manage implementations and track implementation timelines and capacity
  • Develop and communicate a comprehensive implementation strategy aligned with company objectives and present updates to executive stakeholders
  • Lead, mentor, and empower a team of implementation managers and specialists; manage escalations and risk mitigation
  • Serve as primary liaison with key clients during implementation; define project scope, timelines, and deliverables; oversee multiple large-scale software deployments
  • Establish and maintain quality assurance processes; define KPIs and metrics; conduct reviews and audits to identify improvements

Requirements

  • Bachelor's degree in healthcare management, business administration, computer science, or a related field; advanced degree preferred
  • 10+ years experience in a healthcare technology organization in an implementation, customer success, or equivalent role
  • 7+ years experience directly managing people
  • Strong understanding of healthcare operations, clinical workflows, and regulatory requirements and driving change management in a clinical environment
  • Exceptional project management skills, including demonstrated ability to drive strategic initiatives and lead cross-functional teams
  • Deep familiarity with best practices in change and project management, including key decision governance, stakeholder management and communication, tooling
  • Prior start-up experience or a clear history of being hands-on building up implementation infrastructure, teams and playbooks
  • Continuous improvement mindset and heavy use of data to analyze performance
  • Track record in mentoring team members and driving performance from a department in a rapidly scaling/changing business
  • Excellent communication, negotiation, and interpersonal skills
  • Experience managing implementation/integration partners strongly preferred
  • Experience running international technical implementations a strong plus
  • Experience with software products that integrate with EHR systems and familiarity with large hospital integrations is highly desirable
  • Certification in project management (e.g., Agile, Scrum) or healthcare IT (e.g., CPHIMS) is a plus