Pandora

Ecommerce

• Lead Omnichannel, Operations and Customer Experience team to deliver the best experience to our fans
• Act as the internal voice of the customer, and provide cross-functional, omnichannel leadership and guidance
• Support the eCommerce Director and Senior Manager, Trade and Web Merchandising from an operational and customer service standpoint when building out short, medium and long term business ambitions
• Oversee all systems and operations across omnichannel and customer experience touchpoints
• Track and manage consumer experience KPIs and identify opportunities to enhance the consumer experience across channels
• Ensure customer experience queries are solved in a timely and successful way
• Provide clear, concise feedback with commercial insights weekly to relevant departments to reduce friction points in the customer journey and improve customer experience

Customer Experience and eCommerce Operations Manager

• Investigate, develop and implement web optimization solutions to improve purchase conversion rate
• Identify function and design opportunities to provide best-in-class online user experience
• Prototype multiple design solutions for A/B testing, conduct user tests and analyse results
• Develop and train team members in reporting and analysis to foster commerciality
• Lead multiple projects: assess gaps, define capabilities, develop business requirements and functional design, test functionality and ensure success criteria
• Lead development and reinforcement of a data-driven culture across ecommerce, marketing and product
• Own and manage the experimentation roadmap and a structured pipeline of high-impact tests
• Champion personalisation strategies using customer insights, segmentation and advanced analytics
• Develop A/B test strategies with Ecommerce team; assist hypothesis creation and data collection
• Ensure daily operational forecasts are accurate within agreed tolerances
• Lead day-to-day and weekly reporting for local eCommerce business and build dashboards and workspaces as needed

eCommerce Optimisation and Personalisation Manager

Human Resources

• Serve as the first point of contact for employee inquiries via our HR inbox
• Manage the full employee lifecycle, from onboarding new hires (contracts, visa checks, system setup) to offboarding terminations
• Maintain and update employee records and HR files, ensuring data accuracy and compliance
• Assist with the recruitment process, including interview coordination, candidate communication, and support for seasonal campaigns
• Provide weekly reports on new hires, terminations, and employee changes
• Support HR projects and initiatives, such as coordinating training sessions and updating key documents
• Contribute to Central Office operations: organising new employee inductions and setup, assisting with conferences, events and meeting setup
• Order supplies and liaise with vendors
• Keep company organisational chart up to date
• Help coordinate reward and recognition programs for Central and Retail teams
• Support special projects and moments that contribute to the wellbeing and engagement of our teams

Human Resources Assistant

Administration

• Responsible for supporting Pandora stores across ANZ with new/renewals of leases and ensuring all key deadlines are met for leasing contracts and administration
• Local administrator of global leasing tool
• Local administrator of store master data
• Lease negotiations for all temporary trading locations and storage locations to support refits/relocations
• Actively develop and support business cases (IP’s)
• Partner with legal to ensure all leases are finalized and on track
• Provide legal with key timing and workflow on leasing contract activities
• Key minute taker in Network Committee meetings
• Leasing document repository management in partnership with Franchise & Distributor Administrator and Legal
• Support Director Network & Franchise Management with cluster 3 Year Plan administration
• Support Director Network & Franchise Management with cluster Roadmap administration
• Key partner with SDPE to ensure network projects are completed
• Support Director Network & Franchise Management with ADHOC administration tasks as requested
• Lead using the PANDORA values and participate in health and safety training
• Perform ad hoc duties as required including covering for colleagues during absence

Customer Experience and eCommerce Operations Manager

eCommerce Optimisation and Personalisation Manager

Human Resources Assistant

Leasing Administrator, Retail Property