Palo Alto Networks

Support Engineer

• Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
• Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
• Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
• Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
• Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
• Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
• Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
• Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
• File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Senior Technical Support Engineer

Account Manager

• own revenue expansion within Palo Alto Networks’ largest clients
• drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• consultative selling experience will identify business challenges and create solutions for our customers
• understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• create clear goals and complete accurate forecasting through developing a detailed territory plan
• leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• travel as necessary within your territory, and to company-wide meetings

Strategic Account Manager

Account Executive

• Manage and grow enterprise accounts
• Collaborate with cross-functional teams to deliver solutions
• Develop strategies to win and retain customers
• Drive sales growth and achieve performance targets

Enterprise Account Executive

Data Engineer

• Drive the end-to-end development of backend features and core components, from initial architectural design and testing to deployment and long-term maintenance.
• Design and optimize high-throughput ETL/ELT pipelines that ingest and transform complex threat data into actionable intelligence within our data warehouse.
• Build and maintain high-performance data warehouses and scalable APIs that serve as the backbone for PANW’s internal security researchers.
• Partner with cross-functional stakeholders to translate complex business requirements into elegant, scalable technical solutions.
• Champion engineering excellence through rigorous code and design reviews, contributing to the team’s architectural roadmap and best practices.

Principal Engineer, Threat Data Platform

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Communicate complex technical issues effectively to stakeholders
• Travel to customer sites for critical situations, expediting resolutions
• Provide support that includes mandatory weekend, holiday shift work and on-call support.

Senior Technical Support Engineer, Focused Services, Cortex XSOAR

Manager

• Center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team
• Creation and execution of unique business plans with each potential partner
• Channel reliant sales motion with a focus on specific channel plays
• Measured primarily on the joint business executed with each partner
• Develop and execute channel strategy to support territory geo supporting mix of sales segments
• Management of strategic group of partners and driving key sales initiatives and business goals
• Ensure partner and customer satisfaction with strong partnerships throughout the assignment
• Provide clear and consistent communication across the region with dedicated partners to build strong partnerships
• Lead regular business performance and relationship reviews with senior management and various stakeholders
• Build and maintain activity of performance reports and activity dashboards

Channel Business Manager

Security Engineer

• Deliver design, deployment, and configuration of Palo Alto Networks solutions across cloud environments
• Serve as a subject matter expert in cloud-native architectures
• Provide technical leadership on complex engagements
• Interact with stakeholders and project teams to design secure solutions
• Script and automate repetitive tasks for streamlined operations

Senior Professional Services Consultant, Cloud Security

• Drive and orchestrate complex sales cycles for our Healthcare team
• Work with internal partners to serve the customer
• Identify business challenges and create solutions for prospects
• Understand the competitive landscape and customer needs
• Create clear goals and complete accurate forecasting

Named Account Manager – Healthcare

Marketing

• Support marketing initiatives that contribute to the creation of leads, drive velocity in the marketing mid-funnel, help drive conversion into pipeline, and assist in progressing pipeline into bookings across the Strategics, Majors, and Enterprise account sets for the US market.
• Help execute regional plans based on the US marketing strategy, aligning with business objectives and Go-to-Market priorities.
• Supporting the planning and execution of lead generation programs across multiple digital channels, including digital media programs, webinars, and virtual summits.
• Coordinating and supporting the logistics for webinars and virtual events to engage customers and generate pipeline and leads.
• Assisting in the implementation of marketing initiatives tailored to specific segment requirements by account, customer personas, and markets.
• Collaborating with sales and data/analytics teams to help identify high-potential accounts across segments that align with strategic goals.
• Supporting strategic ABM initiatives for top-tier accounts by assisting in the execution of targeted campaigns.
• Helping to deploy ABM content that addresses specific pain points and objectives of each target account through multi-channel programs (email, digital, webinars, and events).
• Collaborating with marketing and sales teams to coordinate and support high-impact CXO engagement events that drive meaningful conversations and pipeline acceleration.
• Working closely across multiple cross-functional teams including the NAM campaign hub, global media team, data/insights team, ABM team, and reporting teams.
• Ensuring seamless coordination between internal teams and external vendors to deliver high-quality marketing experiences.
• Assisting with program measurement and pulling reports on marketing programs. Tracking and reporting on ABM program performance using data-driven insights. Reviewing the results of executed activities to contribute to the measurement of ROI.

Regional Marketing Specialist

Solutions Engineer

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Assist and collaborate to respond effectively to RFIs/RFPs as the main technical point of contact for Cloud Security.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Prisma Cloud
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Presales, Prisma Cloud Solutions Architect

Systems Engineer

• Lead the design and development of service offerings and packaged solutions leveraging Palo Alto Networks’ Network Security portfolio (NGFW, Prisma SASE, SD-WAN)
• Define end-to-end solution architectures, including deployment models, integration patterns, and operational frameworks
• Build scalable, repeatable service blueprints for internal teams, partners, and customers
• Drive offer lifecycle from ideation through launch, including validation, pricing alignment, and GTM readiness
• Collaborate with Product Management and Engineering to influence roadmap based on field and customer requirements
• Partner with GTM teams to enable sales, including creation of solution collateral, reference architectures, and value messaging
• Work closely with strategic partners (SPs, MSPs, Telcos) to co-develop and operationalize joint service offerings
• Provide technical leadership in customer and partner engagements related to offer positioning and adoption
• Establish best practices for SD-WAN and SASE deployments, including multi-cloud, hybrid, and branch transformation use cases
• Ensure offerings align with industry trends such as Zero Trust, AI-driven security, and autonomous operations

Systems Engineer, Level 2

Sales

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

District Sales Manager – SLED

• Drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Bring your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors
• Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments
• Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks
• Engage a programmatic approach to demand to generate, develop, and expand your territory
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account.
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Named Account Manager – SLED

• Lead and manage the end-to-end indirect tax audit process from initial document requests to final protest and/or appeals.
• Develop and execute audit defense strategies while managing outsourced service providers to minimize assessments
• Perform internal reverse audits to identify process gaps while contributing to the OneSource CM2 environment, implementing process improvements to automate data collection and increase accuracy and limit audit exposure
• Monitor legislative changes to assess the impact on tax positions and audit readiness.
• Support the Sr. Tax Manager – State Tax with high-level tax planning, risk mitigation, and M&A integration activities, such as voluntary disclosures
• Work closely with the team in India to obtain a working knowledge of the end-to-end indirect tax compliance lifecycle, while utilizing the compliance data to identify and mitigate risks before they arise
• Provide technical guidance to internal stakeholders on new business initiatives and new product integration.

Indirect Tax Manager

Sales Engineer

• Serve as the primary technical leader for channel partners within the assigned region
• Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives
• Provide technical pre-sales support to partners, including product presentations, demonstrations and solution architecture design
• Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones
• Plan and drive detailed technical training sessions for partners, ensuring they are proficient in the company’s products, solutions, and integration processes
• Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams
• Apply Business and Technical Acumen to design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices
• Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business
• Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars
• Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback
• Drive results by maintaining detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly