Practice Lead

Palo Alto Networks

Practice Lead overseeing delivery excellence for cybersecurity solutions at Palo Alto Networks. Leading regional teams to enhance customer outcomes and operational consistency across the enterprise.

Posted 7/3/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Own the application, localized adoption, and quality governance of global COE methodologies.
Establish seamless alignment between Professional Services (PS) and Customer Success / Scale & Optimize (S&O) organizations.
Serve as the definitive regional authority and escalation point for complex methodology, scoping, and execution challenges.
Enforce and champion a cohesive, end-to-end customer journey.
Define, refine, and optimize operational ownership boundaries between PS and CS.
Partner directly with regional Sales, Customer Success leadership, and GTM executives.
Advise on strategic, marquee, and complex enterprise deals.
Systematically capture and synthesize theater-specific insights into structured, data-driven telemetry.

Requirements

What you’ll need

10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations.
5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company.
Exceptional capability to influence, build consensus, and drive massive organizational change across disparate executive teams spanning Product, Engineering, Sales, and Services.
Solid understanding of how machine learning and Generative AI (GenAI) intersect with security operations.
Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations.
Stellar verbal, written, and presentation skills, with a demonstrated ability to translate highly complex technical, architectural strategies into clear, actionable operational plans for both technical engineers and C-suite audiences.
Deep technical literacy in modern cybersecurity architectures. Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud (or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions) is strongly preferred.

Benefits

Comp & perks

Reasonable accommodations for all qualified individuals with a disability
Equal opportunity employer celebrating diversity

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Operational Governance ModelsBusiness TransformationStrategic OperationsDelivery MethodologiesKPI DevelopmentMachine Learning IntegrationGenerative AI UnderstandingEnterprise SaaS ExperienceComplex Methodology ExecutionData-Driven Telemetry

Soft Skills

InfluencingBuilding ConsensusDriving Organizational ChangePresentation SkillsTranslating Complex Strategies