Customer Service Coordinator
Bridgestone Americas
ERP
Bilingual Customer Service Representative
Palco, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- A Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self- directing Medicaid services in the home and the caregivers for those individuals.
- The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports.
- Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately address issues, provides support and information to ensure customer satisfaction.
- The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures.
- Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution.
- This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST.
- The CSR reports to the CS Supervisor.
Requirements
- Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance.
- One year of experience performing customer support activities, preferably in a call center.
- Working knowledge of contact with the public and telephone; modern office procedures and methods.
- Good verbal and written communication skills.
- Ability to electronically document records to a web-based chart.
- Intermediate skills with Microsoft Office, email and internet.
- Good problem-solving and listening skills.
- Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.
- Skill in the operation of a variety of office equipment, including computers and networks.
- CRM experience and/or Medicaid experience a plus.
- Bilingual in English/Russian, English/Ukrainian or English/Spanish required.
Benefits
- Generous Paid time off.
- Annual bonus potential.
- Retirement Savings: We will support you as you save for your future.
- Career Growth Opportunities: We help you thrive, so together, we can grow.
- Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
- Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcall center experienceelectronic documentationproblem-solvinglistening skillsoffice equipment operationCRM experienceMedicaid knowledgebilingual communication
Soft skills
customer service skillsverbal communicationwritten communicationability to work under stressfairnesscalmnessunderstanding
