Palco, Inc.

Full-stack Engineer

• Design, develop, and maintain scalable and reliable web applications using modern frameworks and technologies.
• Build and enhance responsive, user-friendly frontend interfaces.
• Develop backend services and APIs to support web and mobile applications.
• Write clean, efficient, and well-documented code following best practices.
• Collaborate with product managers, designers, and other developers to define and deliver new features.
• Participate in architectural discussions and contribute to technical decision-making.
• Provide technical leadership and mentorship to junior developers.
• Conduct code reviews to ensure quality and consistency across the codebase.
• Develop and execute unit and integration tests to ensure application stability.
• Optimize applications for performance, scalability, and security.
• Automate deployment processes and ensure continuous delivery.
• Monitor applications in production and respond to issues in a timely manner.
• Continuously improve existing applications based on feedback and evolving requirements.
• Stay up to date with industry trends and emerging technologies to ensure solutions remain modern and effective.

Senior Full Stack Software Developer

Customer Support

• Provide assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals.
• Promptly and accurately address issues, provide support and information to ensure customer satisfaction.
• Handle 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution.
• Communicate effectively with customers, respond to inquiries with timely and accurate information.
• Assist individuals in completing paperwork or understanding program requirements.
• Maintain very good knowledge of company systems and sensitive information/PHI handling procedures.

Senior Full Stack Software Developer

Customer Service Representative, Bilingual