Palco, Inc.

QA Engineer

• Design and execute comprehensive test plans and test cases for new features and system enhancements.
• Lead regression testing efforts to ensure stability across releases.
• Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
• Document and manage detailed defect reports, including reproduction steps and severity assessments.
• Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
• Maintain and enhance automated UI and API test suites.
• Analyze test results and provide actionable feedback to development teams.
• Contribute to the development and documentation of QA processes and standards.
• Mentor junior QA testers and support their professional development.

Quality Assurance Tester II

Cloud Engineer

• Work across Azure infrastructure, Microsoft 365 administration, Intune, identity and access management, security operations, backup and recovery, and escalated support.
• Deploy, configure, and support Azure infrastructure including virtual machines, storage, networking, and identity integration.
• Monitor performance, availability, and security across Azure and Microsoft 365 environments.
• Support high availability, disaster recovery, backup, and restore processes.
• Contribute to infrastructure automation using PowerShell, Bicep, ARM, or Terraform.
• Administer Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, and tenant configuration.
• Manage licensing, integrations, and security and compliance features such as Defender, DLP, and retention policies.
• Manage endpoint configuration, compliance, patching, enrollment, and lifecycle using Microsoft Intune.
• Apply device security baselines, MDM/MAM policies, and mobile and endpoint management standards.
• Manage Conditional Access, MFA, SSO, identity governance, and Zero Trust security controls.
• Monitor and respond to security alerts and partner with internal stakeholders to maintain security standards.
• Troubleshoot escalated cloud, endpoint, and identity issues and maintain clear technical documentation.
• Collaborate with IT, security, DevOps, and application teams to improve reliability and operational maturity.

Cloud and Endpoint Engineer

Controller

• Oversee the company’s accounting and financial operations, ensuring accurate reporting, compliance, and financial integrity across all business functions.
• Manage the accounting team and lead the processes for financial close, audits, budgeting, and internal controls.
• Own the monthly, quarterly, and annual close process end-to-end, ensuring financials are accurate, complete, and delivered on a consistent, reliable timeline.
• Establish and enforce a disciplined close calendar with clear deadlines, ownership, and review controls.
• Review and approve all journal entries, accruals, and financial statements, ensuring they are fully supported and aligned with GAAP.
• Identify breakdowns in the close process and implement improvements that increase accuracy, speed, and consistency.
• Deliver financial reporting that is clear, explainable, and actionable for leadership.
• Ensure all balance sheet accounts are fully reconciled monthly, supported, and reviewed, with no aged or unexplained balances.
• Build and enforce standardized reconciliation processes, including documentation, review, and approval workflows.
• Investigate and resolve discrepancies across systems (GL, payroll, billing, bank activity) to ensure full alignment.
• Maintain clear, accurate visibility into cash and financial position at all times.
• Own all treasury functions, including cash management, banking relationships, and liquidity oversight.
• Monitor cash flow, forecast needs, and ensure sufficient funding across accounts and programs.
• Oversee bank reconciliations, cash movement, and controls around disbursements and receipts.
• Develop, own, and continuously improve the company’s internal control environment across all financial operations.
• Establish clear ownership, segregation of duties, and approval structures to reduce risk and ensure accountability.
• Proactively identify control gaps and implement practical, sustainable solutions.
• Ensure audit readiness at all times with clean documentation and support.
• Serve as the primary lead for audits and regulatory reviews.
• Own and oversee all accounting functions, including GL, AP, AR, payroll accounting, and financial reporting for all entities.
• Take accountability and provide hands-on leadership for the quality, accuracy, and timeliness of all financial operations.
• Ensure strong coordination between accounting, billing, payroll, and operations to support clean financial outcomes.
• Continuously evaluate and improve accounting processes using current technologies, automation, and best practices.
• Make practical recommendations to leadership on tools, systems, and process changes that improve efficiency and control.
• Partner with IT and operational teams to streamline data flow and eliminate system gaps.
• Build scalable, repeatable processes that reduce manual work and reliance on individuals.
• Develop and maintain dashboards, KPIs, and reporting tools that provide visibility into financial performance.
• Create clear metrics around profitability, cost drivers, and operational efficiency.
• Deliver insights that help leadership understand performance and make informed decisions.
• Lead, manage, and develop the accounting team, establishing clear expectations, ownership, and accountability.
• Train and mentor staff, strengthening technical skills, consistency, and performance over time.
• Build a team that can execute a disciplined close, strong reconciliations, and reliable reporting.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Serve as a key financial partner across the organization, working closely with operations, leadership, and other departments.
• Communicate financial information clearly and effectively to both internal and external stakeholders.
• Participate in client-facing discussions as needed, representing the financial function with credibility and clarity.

Vice President, Finance – Controller

Billing Specialist

• Understand and be able to execute all processes for billing programs timely and accurately.
• Prepare daily billing for all clients for management review.
• Generate and submit Electronic Data Interchange (EDI) processes for eligibility, claims and remittances.
• Review, analyze, and assess billing data to identify and resolve discrepancies, denials, or reimbursement issues.
• Prepare or provide support for various ad-hoc projects initiated by management.
• Prepare and provide regular and ad-hoc reports to interested parties.
• Work with and support all clients, partners, and staff in FMS-related issues.
• Develop working relationships with partners and staff.
• Provide outstanding customer service to clients and business partners.
• Ensure company compliance with state and federal tax and regulatory authorities.
• Comply with HIPAA and other federal and state requirements.

Business Development Rep

• Lead generation and evaluation of new and existing self‑direction markets, including FMS and Support Broker opportunities, employer authority, waiver amendments, carve‑ins, and program redesigns.
• Analyze state Medicaid strategies, Medicaid waivers, and Managed Care Organizations (MCOs) initiatives from a business development perspective, and legislative activity impacting self‑direction.
• Own the full sales cycle end-to-end: lead generation, discovery, solution positioning, negotiation, and close.
• Build and maintain long‑term client relationships to drive repeat business and referrals, while proactively sourcing and qualifying new opportunities through outbound prospecting, targeted market research, and strategic relationship building.
• Design market entry strategies, segmentation frameworks, and growth roadmaps aligned with organizational objectives.
• Build concise business cases for new states, health plans, or program expansions and present recommendations to executive leadership.
• Identify, qualify, and shape early‑stage opportunities prior to RFP or procurement release.
• Track leads, activity, and forecasts in CRM systems while capturing and maintaining strategic account intelligence—including political dynamics, procurement signals, competitive insights, and timing risks—to ensure accurate reporting and informed sales strategy.
• Develop tailored pitches and proposals aligned to client needs, business goals, and pain points, while creating opportunity briefs, pursuit strategies, and early positioning guidance for senior leadership.
• Independently build and manage a strong sales pipeline, consistently prioritizing high‑value opportunities to meet or exceed revenue targets.
• Explore adjacent growth areas (e.g., SDoH, caregiver workforce models, technology innovations, and home‑ and community‑based innovations), as needed to support self-direction sales and business development efforts.
• Represent the organization at select national and state conferences, policy forums, and innovation summits.
• Build early awareness and credibility with stakeholders involved in shaping self‑direction policy and procurement.
• Strengthen the organization’s reputation as a trusted, policy‑literate self‑direction partner.
• Partnered cross‑functionally with Product, Compliance, Operations, Marketing, and Client Engagement to ensure early opportunity readiness and improve conversion rates through refined messaging.
• Translate Self- Direction market intelligence into implementation considerations, product requirements, and operational implications.
• Provide concise, executive‑ready reporting on market trends, pipeline health, and growth risk/opportunity signals.
• Negotiate pricing, terms, and contracts while balancing customer satisfaction and company objectives.
• Operate with minimal oversight, taking full ownership of results and adapting quickly to changing priorities.
• Develop and maintain expert-level knowledge of the company’s full suite of products and solutions, enabling confident, accurate positioning across diverse client needs.
• Analyze performance data to optimize outreach strategies and continuously improve close rates.

Quality Assurance Tester II

Cloud and Endpoint Engineer

Vice President, Finance – Controller

Billing Specialist

Business Development/Sales Specialist