Senior Lead Data Product Management Consultant - Data Infrastructure and Governance
Wells Fargo
Director of Care Operations
Pair Team
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $200,000 per year
Job Level
Lead
About the role
- Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved
- Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers
- Manage the P&L, including unit economics, for your service line
- Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience
- Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives
- Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities
- Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc.
Requirements
- 8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams
- Experience with managing a P&L, including unit economics
- Well versed in driving key performance metrics, building a high-performing team, and change management
- A track record of success in Medicaid or value-based care settings and a strong understanding of their regulatory requirements
- Ownership mindset – own driving results for the mission, business, and customer experience
- Strong collaboration skills with thought partners from product, clinical and finance teams
- Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
- Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
- Bonus points for additional experience in ECM, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions
