Account Manager, SMB
Remote
Job Level
Senior
About the role
- Oversee cross-functional initiatives to drive operational excellence, scalability, and user-centric design
- Design, launch, and manage programs end-to-end, including communications, KPI tracking, operations, change management, and vendor management
- Manage programs and projects affecting internal and external stakeholders, ensuring clear communications and measurable outcomes
- Drive alignment of program objectives with organizational goals and local market adaptation
- Lead strategic program design and implementation for larger-scale programs
- Allocate and manage resources, manage risk, and ensure quality metrics are met
- Collaborate with stakeholders across functions to achieve program objectives and navigate organizational dynamics
Requirements
- 5+ years of experience in program or project management roles, preferably in operations, communications, or tech/SaaS environments
- Proven ability to develop communication plans, manage stakeholders, and influence cross-functional teams
- Experience with change management, business operations, and KPI reporting
- Excellent written and verbal communication skills; ability to distill complex topics into concise messaging
- Self-starter with a track record of leading programs autonomously and delivering results
- Leadership and cross-functional collaboration skills
- Strategic project and resource management experience
- Experience with project management tools (Airtable, Jira, Asana, Smartsheet)
- Experience with communication tools (Slack, Confluence, SharePoint)
