Pagaleve

Customer Support

• As a Customer Service Agent at Pagaleve, you will be responsible for assisting our customers and users, ensuring an excellent experience in every interaction.
• You will work collaboratively with cross-functional teams, playing an important role in identifying atypical behavior in the use of our product.
• Availability: shifts Sunday to Thursday or Tuesday to Saturday (morning/afternoon or afternoon/night) to provide support to users and retailers, assisting with:
• General questions and requests;
• Complaints and resolution of usability issues identified in the product;
• Identifying, analyzing, and resolving reported problems;
• Escalating complex issues to the appropriate teams;
• Analyzing incidents related to the service;
• Developing and monitoring strategies to resolve issues with customers and users, identifying and addressing operational bottlenecks;
• Proposing and implementing process improvements in customer support and system fixes.

Customer Service Agent

Business Analyst

• Actionable analysis: conduct end-to-end business and product analyses, from defining the question to delivering recommendations, going beyond the “what” to explain the “why” and the “now what”.
• Challenge and provoke teams: question assumptions, stress-test hypotheses, and bring the missing data-driven perspective to the table, raising the level of discussion.
• Roadmap and prioritization: support the definition and sequencing of the product roadmap by quantifying opportunities, sizing impact, and helping decide where it’s worth investing effort.
• Experiment execution: design, run, and interpret tests (A/B and related), define success metrics, ensure statistical rigor, and translate results into clear next steps.
• Cross-functional alignment: coordinate Product with Growth, Credit, Data, Engineering, and leadership—aligning expectations, removing blockers, and ensuring everyone moves in the same direction.
• Obsessive focus on results: track key metrics, identify deviations early, and drive the actions required to move the needle—not just report what happened.
• Influence and communication: turn complex analyses into simple, persuasive narratives for different audiences, from squads to C-level.

Senior Business Analyst – Product

Compliance

• Continuously monitor regulations, public consultations, resolutions and other normative acts from the Central Bank, CMN and other regulatory bodies.
• Conduct regulatory intelligence activities, tracking regulatory trends and anticipating impacts to the business.
• Perform Regulatory Impact Assessments, evaluating the regulatory impacts of new products, processes, features and strategic initiatives.
• Translate regulatory changes into clear, actionable plans for the company’s different areas.
• Support maintenance of the Payment Institution license and other regulatory processes of the company.
• Support responses to official communications, inspections, audits and other requests from regulatory agencies.
• Structure and maintain the regulatory obligations matrix, ensuring accountable owners, deadlines, evidence and continuous monitoring.
• Support the evolution of Regulatory Governance, strengthening processes, controls and regulatory oversight.
• Prepare and review Funds Flow Mapping, ensuring that financial flows comply with applicable regulation.
• Conduct Product Regulatory Reviews, participating in the design, development and evolution of financial products.
• Work with Product and Technology teams throughout the full development cycle of regulated initiatives.
• Evaluate structures involving Pix, BNPL, credit, CCB, FIDC, BaaS, ITP, Open Finance and other regulated models.
• Prepare technical opinions, executive presentations and materials for Committees and the Board.
• Deliver internal training on regulatory topics.
• Act as the technical focal point with regulated partners, external law firms and industry associations.
• Promote cross-functional leadership, connecting Product, Technology, Operations, Finance, Risk and Compliance to ensure efficient implementation of regulated initiatives.
• Act as a strategic partner to Product and Business areas, seeking regulatory solutions that enable innovation, scalability and sustainable growth, always balancing regulatory risk with business objectives.

Regulatory Specialist

Pricing Analyst

• Monitor the health of a large merchant base using analyses in Metabase such as the consumer funnel, SSS (same-store sales) and its decompositions by driver, base "water-tank" metrics, ramp curves by cohort and estimated checkout share by vertical.
• Identify, from the data, where the gaps and opportunities are: which metric is ramping below expectations, which vertical has the largest share gap, which behavioral signals precede churn, and define the appropriate response for each scenario.
• Design and operate scaled engagement strategies with communication cadences segmented by behavior and lifecycle, and automated playbooks for onboarding, reactivation, upsell and win-back that impact hundreds of merchants simultaneously.
• Work directly with merchants in cases where data indicates individual outreach yields disproportionate return, high TPV (Total Payment Volume) at risk, relevant unexplored potential, or technical integration issues with measurable impact.
• Provide base patterns as input to Product and Marketing teams.
• Report base metrics regularly to Supply, Operations and Leadership, with analyses that answer business questions.

Commercial Performance Analyst – Long Tail

Collections

• Realizar atendimento ativo e receptivo (Telefone, Whats e E-mail) para negociações de contratos em atraso;
• Apoiar as áreas de estratégia;
• Negociação de dívidas em atraso com os clientes

Agente de Cobrança

Manager

• The Physical Stores Manager leads the end-to-end physical stores initiative: defines where we are going, with which product, at what pace, and ensures the area grows quickly, sustainably and profitably.
• Provides strategic direction to the team and product, designs the go-to-market approach, reads signals from the market and the shop floor, and has the autonomy to change course when the data indicates it.
• Directly leads the Physical Stores Coordination team and is accountable for the channel's results: TPV (Total Payment Volume), new go-lives, activation, revenue and margin.
• Defines the vision, strategy and roadmap for Physical Stores — where we are going and how we will get there.
• Decides the right product for each retailer profile, channel and segment, and prioritizes where to allocate energy and investment.
• Identifies success patterns, bottlenecks and opportunities to scale quickly, sustainably and profitably.
• Makes course-correction and product decisions based on data and market insights.

Physical Stores Manager

Analyst

• Support the company’s accounting and tax routines, ensuring compliance with regulatory, accounting and tax standards.
• Calculate direct taxes (IRPJ and CSLL) and indirect taxes (PIS/COFINS, ISS and IOF on credit operations).
• Prepare, validate and submit ancillary obligations and SPEDs.
• Perform tax reconciliations, verifying consistency between bookkeeping, tax calculations and payment guides.
• Monitor changes in tax and regulatory legislation, assess impacts and support the adjustment of internal processes.
• Provide accounting and tax support to different departments and business units.

Junior Accounting Analyst

Product Manager

• Definir e executar a estratégia de crescimento do aplicativo da Pagaleve, com foco em retenção, engajamento e monetização dos usuários.
• Identificar oportunidades de crescimento por meio de análises de comportamento, segmentação e pesquisas com usuários.
• Liderar iniciativas para aumentar recorrência, frequência de uso, adoção de produtos e receita gerada pela base existente.
• Trabalhar em parceria com Design, Engenharia, Dados, CRM e Marketing para construir experiências relevantes e personalizadas.
• Estruturar e conduzir experimentos (A/B tests) para validar hipóteses e maximizar impacto nos principais indicadores do negócio.
• Construir frameworks de análise que permitam entender o comportamento dos usuários ao longo de toda a jornada.
• Definir métricas de sucesso, acompanhar resultados e garantir aprendizado contínuo a partir dos dados.
• Transformar insights analíticos em iniciativas de produto de alto impacto.
• Equilibrar visão estratégica de longo prazo com capacidade de execução no dia a dia.
• Ser uma referência em tomada de decisão baseada em dados dentro da organização.

Product Manager Sênior – Aplicativo, Retenção & Monetização

Software Engineer

• Develop and evolve Pagaleve's iOS and Android apps, with a focus on quality, performance, and user experience
• Work with React Native + Expo SDK
• Build and maintain a shared component design system, with documentation in Storybook for React Native
• Integrate with GraphQL and REST APIs
• Ensure quality using Jest + React Native Testing Library and mocks with MSW
• Collaborate on delivering OTA updates via Hot Updater and manage distribution via EAS Build
• Handle mobile security aspects: jailbreak/root detection, biometrics, passkeys, secure storage

Senior Mobile Engineer – Affirmative Action for Women

Human Resources

• Recrutamento e seleção end to end: alinhamento com o(a) gestor(a), entrevista com RH, acompanhamento de entrevista com o(a) gestora e feedback
• Employee Branding, Cultura e Comunicação interna
• Organização de Eventos (Happy Hours, Offsite de Liderança, Workshops, etc…)
• Conduzir processos de recrutamento e seleção end-to-end: alinhamento de perfil com gestores, entrevistas de RH, acompanhamento das etapas técnicas, gestão de candidatos e condução de feedbacks.
• Apoiar iniciativas de Employee Branding, fortalecendo a marca empregadora da Pagaleve e contribuindo para uma experiência positiva dos candidatos e colaboradores.
• Planejar e executar ações de cultura organizacional e engajamento, garantindo que os valores e a estratégia da empresa estejam presentes no dia a dia dos times.
• Elaborar comunicados internos, campanhas e conteúdos para toda a empresa, assegurando clareza, qualidade na escrita e aderência ao tom de voz da Pagaleve.
• Organizar eventos corporativos, como Happy Hours, Offsites, Workshops, treinamentos e demais ações de integração.
• Atuar no atendimento aos colaboradores, esclarecendo dúvidas, orientando sobre processos internos e direcionando demandas para os responsáveis quando necessário.
• Apoiar a gestão e atualização de bases de dados de colaboradores, pagamentos de fornecedores, indicadores e controles da área de Pessoas.
• Contribuir para a melhoria contínua dos processos de RH, trazendo ideias, identificando oportunidades e apoiando a implementação de novas iniciativas.