Customer Service Agent

Pagaleve

Customer service agent assisting users and clients at Pagaleve, a fintech startup. Responsible for resolving inquiries and enhancing user experience.

Posted 7/24/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on B2C support, effective problem-solving, and process improvement. Capable of collaborating with cross-functional teams to enhance user experience and resolve issues efficiently.

Highest-signal resume keywords

B2C Customer Support ExperienceStrong Communication SkillsAnalytical MindsetProactive ApproachCollaborative Spirit

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyActive ListeningResilienceCuriosityOwnership MentalityPatience

Industry Keywords

Customer ExperienceUsability IssuesProcess ImprovementsOperational BottlenecksIncident Analysis

About the role

Key responsibilities & impact

As a Customer Service Agent at Pagaleve, you will be responsible for assisting our customers and users, ensuring an excellent experience in every interaction.
You will work collaboratively with cross-functional teams, playing an important role in identifying atypical behavior in the use of our product.
Availability: shifts Sunday to Thursday or Tuesday to Saturday (morning/afternoon or afternoon/night) to provide support to users and retailers, assisting with:
General questions and requests;
Complaints and resolution of usability issues identified in the product;
Identifying, analyzing, and resolving reported problems;
Escalating complex issues to the appropriate teams;
Analyzing incidents related to the service;
Developing and monitoring strategies to resolve issues with customers and users, identifying and addressing operational bottlenecks;
Proposing and implementing process improvements in customer support and system fixes.

Requirements

What you’ll need

Experience in B2C customer support (B2B experience is a plus);
Collaborative spirit, curiosity, ownership mentality, and respect for diversity;
Strong communication skills (oral and written), empathy, ability to explain clearly, and patience when listening;
Active listening and resilience;
Proactive approach;
Analytical mindset.

Benefits

Comp & perks

Health insurance covering 100% of the employee and 75% for the first dependent;
Dental plan;
Monthly discount coupon at stores that accept Pix Parcelado;
Day off on your birthday;
Meal/food allowance via iFood Benefícios;
Flexible work model — hybrid arrangement with space available for those who prefer to work on-site some days of the week.