PadSplit

Account Manager

• Scaled Host Education: Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts
• Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.
• Programmatic Communication: Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement.
• Resource Development: Create scalable content (guides, FAQ updates, videos) to empower hosts with self-service solutions.
• Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams.
• Expansion at Scale: Spot and encourage expansion opportunities among “long-tail” hosts, using playbooks, campaigns, and referral nudges.
• Feedback Loops: Collect host feedback at scale, and share actionable insights with Product, Sales, and Operations to improve the overall host experience.
• Community Building: Cultivate a sense of community among hosts by promoting peer-to-peer learning and highlighting success stories.
• Existing PadSplit Purchases: Onboard hosts that purchase existing PadSplit (“resale hosts”)
• Quality Assurance: Periodically reach out to hosts failing to operate within PadSplit standards & guidelines

Associate Account Manager

Recruitment

• Full-Cycle Recruiting: Manage sourcing, interviewing, and closing candidates across all teams (Sales, Product, Growth, Design, Marketing, CX, and Engineering).
• Candidate Sourcing: Actively find diverse, high-quality talent through multiple channels, including LinkedIn, job boards, referrals, and niche communities.
• Hiring Manager Partnership: Collaborate closely with hiring managers to understand role requirements and refine job descriptions.
• Interview Coordination: Schedule interviews, align panels, and ensure a smooth candidate experience.
• Process Improvement: Continuously refine recruiting processes to ensure efficiency and alignment with startup pace.
• Training Development: Create and deliver trainings for hiring managers to improve interview quality and decision-making.
• Employer Branding: Promote PadSplit’s culture, mission, and values to attract top talent.
• Diversity Focus: Implement strategies to build diverse candidate pipelines and ensure inclusive hiring practices.
• Candidate Experience: Provide transparent, timely communication that reflects PadSplit’s culture and values.
• Global Recruiting: Balance hiring needs across onshore roles and offshore engineering positions with cultural sensitivity.

Recruiter

Sales

• Provide leadership and guidance to a small, dynamic sales team, setting clear objectives and strategies to achieve sales targets and hold the team accountable to outcomes
• Develop training programs and resources to enhance the skills and knowledge of their sales team, ensuring they are equipped to effectively pitch the platform and close deals.
• Track sales metrics and KPIs, analyzing performance data to identify areas for improvement and implementing corrective actions as necessary.
• Identify and pursue new business opportunities, including reaching out to potential clients, real estate agents, and property developers in specific markets as needed.
• Prepare regular reports and updates on sales performance, pipeline status, and market insights for senior management and stakeholders.
• Continuously seek ways to optimize sales processes, improve customer experience, and enhance the overall effectiveness of the sales function within the real estate marketplace startup.
• Build sales assets and processes needed to achieve the sale.

Sales Manager

QA Engineer

• Conduct comprehensive manual testing of web applications to identify, document, and track software issues with precision.
• Perform thorough UI testing to ensure a consistent and engaging user experience across multiple browsers and devices.
• Execute API testing to validate backend functionality, reliability, and performance.
• Create, execute, and maintain detailed test cases, documenting results and crafting thorough bug reports using tools like JIRA or similar platforms.
• Manage and optimize test cases, with familiarity in tools like TestRail being a significant advantage.
• Collaborate with developers, product managers, and other stakeholders to uphold high-quality standards throughout the software development lifecycle (SDLC).
• Enhance the quality assurance process by identifying opportunities to improve testing methodologies and practices.
• Conduct regression testing to verify stability and reliability before each release.
• Work within CI/CD environments, integrating tests into the deployment pipeline to support continuous delivery.
• Continuously evaluate and improve testing processes, tools, and methodologies to enhance overall product quality and team efficiency.

Quality Assurance Engineer

Customer Success Manager

• Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.
• Dedicated Support: Become the trusted point of contact for your assigned portfolio of hosts, providing ongoing support, addressing inquiries, and troubleshooting any challenges they may encounter.
• Relationship Building: Foster strong relationships with hosts, understanding their unique goals and property portfolios.
• Performance Optimization: Analyze host data and offer personalized recommendations to help them maximize their success on the platform, such as optimizing rental rates and occupancy rates.
• Proactive Communication: Keep hosts informed about platform updates, market trends, and best practices through regular communication channels.
• Strategic Advisor: Establish strong, strategic outcomes with hosts, serving as a trusted advisor to maximize the value they derive from PadSplit.
• Performance Tracking & Reporting: Monitor key metrics related to host expansion, reporting on progress and identifying areas for improvement.
• Host Life-Cycle: Lead and own the relationship with PadSplit hosts throughout their journey, from onboarding to support, ensuring satisfaction and success.
• Identify Expansion Opportunities: Proactively identify and engage with existing hosts who demonstrate potential for adding more properties to the PadSplit marketplace.
• Expansion Pipeline Management: Maintain a pipeline of expansion opportunities, tracking progress and nurturing relationships with hosts.
• Collaborative Communication: Effectively communicate with internal and external senior management to understand host needs, drive retention, foster growth, and share insights

Associate Account Manager

Recruiter

Sales Manager

Quality Assurance Engineer

Customer Success Manager, East Coast Markets