Support Agent

PadSplit

Support Agent for PadSplit providing first-level support to customers in the affordable housing sector. Troubleshooting issues and maintaining excellent customer service standards remotely.

Posted 7/24/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $9,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume customer support, utilizing strong problem-solving skills and effective communication to resolve issues efficiently. Proficient in CRM systems and omnichannel support platforms, ensuring adherence to SOPs and delivering exceptional service.

Highest-signal resume keywords

High-Volume Customer CareCRM ProficiencyEmpathetic CommunicationResourceful Problem SolvingSOP Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportProblem SolvingBilling TroubleshootingCase LoggingDigital Key Access ManagementAccount ManagementMulti-Tab WorkflowsFast Typing SpeedActive ListeningDe-Escalation Techniques

Soft Skills

EmpathyClear CommunicationDetail OrientationSelf-DisciplineFlexibility

Tools & Technologies

ZendeskIntercomSalesforceVoIP SystemsGoogle Suite

Industry Keywords

PropTechCo-LivingProperty ManagementCustomer SatisfactionService Level Agreement

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Omnichannel First-Level Support: Serve as the frontline point of contact for PadSplit Members across inbound calls and email tickets.
Co-Living & Operations Troubleshooting: Troubleshoot and resolve issues related to membership, billing, and property inquiries.
Documentation & Triage Escalations: Maintain detailed, accurate case logs in the CRM system (e.g., Zendesk); efficiently triage and escalate complex issues to Tier 2 Support, Trust & Safety (for housemate disputes), or Property Operations/Host Relations.
SLA Adherence & Service Excellence: Ensure high-quality, timely resolutions that align with key performance metrics—such as First Contact Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
De-escalation & Empathetic Communication: Deliver compassionate, calm, and professional support during sensitive or high-stress situations, utilizing strong active listening and de-escalation techniques when dealing with financial stress or co-living friction.
Platform & Policy Fluency: Continuously build working knowledge of PadSplit's evolving software features, Member Terms of Service, house rules, and regional occupancy/housing guidelines to provide consistent, compliant guidance.
Process Improvement & Knowledge Sharing: Actively flag recurring member pain points and contribute actionable suggestions to update help center macros, Standard Operating Procedures (SOPs), and internal knowledge base articles.

Requirements

What you’ll need

3+ Years of High-Volume Customer Care: A proven track record of 3+ years in customer service (preferably within a fast-paced contact center or remote tech support environment), with experience managing high call volumes, concurrent ticket queues, and live chats.
PropTech, Housing, or Marketplace Experience: Prior background in tech-enabled customer support, real estate, property management, co-living, or hospitality—giving you a strong baseline understanding of move-in dynamics, lease agreements, and resident care.
Customer Support Stack & CRM Proficiency: Hands-on experience navigating omnichannel support platforms (e.g., Zendesk, Intercom, Salesforce) and cloud phone systems (VoIP), paired with the ability to look up knowledge base articles and document notes while actively on calls.
Empathetic & Clear Communication: Exceptional written and verbal skills, with a talent for de-escalating tense conversations, practicing active listening, and translating complex billing or app/access troubleshooting into simple, easy-to-follow steps.
Tech Literacy & Google Workspace: Intermediate-to-advanced digital skills, including comfort with multi-tab workflows, fast typing speed, and fluency in Google Suite (Gmail, Google Sheets, Google Docs, and Google Meet).
Strict SOP Adherence & Detail Orientation: Demonstrated ability to follow Standard Operating Procedures (SOPs), security protocols, and policy guidelines precisely—ensuring accurate account updates and protecting member privacy.
Resourceful Problem Solving: Strong analytical and critical-thinking skills to quickly diagnose root causes—such as digital key access failures, auto-pay errors, or account hold issues—and resolve them efficiently on the first contact.
Schedule Flexibility for 24/7 Operations: Willingness and capability to work flexible shifts, including evenings, weekends, and holidays, to ensure uninterrupted coverage for members across different time zones.
High Accountability & Attendance: Exemplary attendance, punctuality, and self-discipline required to thrive in a remote or hybrid team setting where reliability directly impacts the member experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PadSplit Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 🏨 Hospitality 🏗️ Construction 📦 Logistics 💰 $20.5M Series B on 2021-11 Hospitality
Construction
Logistics PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions. Support Agent 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $9.6k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Omnichannel First-Level Support: Serve as the frontline point of contact for PadSplit Members across inbound calls and email tickets.
Co-Living & Operations Troubleshooting: Troubleshoot and resolve issues related to membership, billing, and property inquiries.
Documentation & Triage Escalations: Maintain detailed, accurate case logs in the CRM system (e.g., Zendesk); efficiently triage and escalate complex issues to Tier 2 Support, Trust & Safety (for housemate disputes), or Property Operations/Host Relations.
SLA Adherence & Service Excellence: Ensure high-quality, timely resolutions that align with key performance metrics—such as First Contact Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
De-escalation & Empathetic Communication: Deliver compassionate, calm, and professional support during sensitive or high-stress situations, utilizing strong active listening and de-escalation techniques when dealing with financial stress or co-living friction.
Platform & Policy Fluency: Continuously build working knowledge of PadSplit's evolving software features, Member Terms of Service, house rules, and regional occupancy/housing guidelines to provide consistent, compliant guidance.
Process Improvement & Knowledge Sharing: Actively flag recurring member pain points and contribute actionable suggestions to update help center macros, Standard Operating Procedures (SOPs), and internal knowledge base articles. 🎯 Requirements
3+ Years of High-Volume Customer Care: A proven track record of 3+ years in customer service (preferably within a fast-paced contact center or remote tech support environment), with experience managing high call volumes, concurrent ticket queues, and live chats.
PropTech, Housing, or Marketplace Experience: Prior background in tech-enabled customer support, real estate, property management, co-living, or hospitality—giving you a strong baseline understanding of move-in dynamics, lease agreements, and resident care.
Customer Support Stack & CRM Proficiency: Hands-on experience navigating omnichannel support platforms (e.g., Zendesk, Intercom, Salesforce) and cloud phone systems (VoIP), paired with the ability to look up knowledge base articles and document notes while actively on calls.
Empathetic & Clear Communication: Exceptional written and verbal skills, with a talent for de-escalating tense conversations, practicing active listening, and translating complex billing or app/access troubleshooting into simple, easy-to-follow steps.
Tech Literacy & Google Workspace: Intermediate-to-advanced digital skills, including comfort with multi-tab workflows, fast typing speed, and fluency in Google Suite (Gmail, Google Sheets, Google Docs, and Google Meet).
Strict SOP Adherence & Detail Orientation: Demonstrated ability to follow Standard Operating Procedures (SOPs), security protocols, and policy guidelines precisely—ensuring accurate account updates and protecting member privacy.
Resourceful Problem Solving: Strong analytical and critical-thinking skills to quickly diagnose root causes—such as digital key access failures, auto-pay errors, or account hold issues—and resolve them efficiently on the first contact.
Schedule Flexibility for 24/7 Operations: Willingness and capability to work flexible shifts, including evenings, weekends, and holidays, to ensure uninterrupted coverage for members across different time zones.
High Accountability & Attendance: Exemplary attendance, punctuality, and self-discipline required to thrive in a remote or hybrid team setting where reliability directly impacts the member experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative – Seasonal 🔥 6 hours ago MULTI SEAL Tire Sealants 11 - 50 🏭 Manufacturing 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Customer Service Representative providing support for Tires Easy customers via phone and email. Managing inbound inquiries and ensuring a friendly, solution-oriented experience. 🇵🇭 Philippines – Remote 💵 ₱37k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Gaming Customer Service, Team Lead 🔥 7 hours ago J-Recruit Recruitment Agency 11 - 50 🎯 Recruiter 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Game Customer Service Representative providing remote support for a gaming company. Assisting players with inquiries, troubleshooting, and guiding on promotions across chat and email. 🇵🇭 Philippines – Remote 💵 ₱33k / month ⏳ Contract/Temporary 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 2 days ago Olsam. 51 - 200 📣 Marketing 💼 Consulting 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Representative focused on customer inquiries and support across multiple e-commerce platforms for beauty brands. Collaborating with teams to enhance customer experience in a fully remote environment. 🇵🇭 Philippines – Remote 💰 Debt Financing on 2021-08 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist 🕒 2 days ago Paysend 201 - 500 💳 Fintech 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Customer Support Specialist providing B2C support for Paysend's innovative fintech platform. Creating delightful experiences and helping customers with seamless money transfers. 🇵🇭 Philippines – Remote 💰 Venture Round on 2021-12 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 2 days ago Pearl West 11 - 50 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Service Representative at Pearl West Group managing DTC brand customer inquiries and delivering solutions. Fully remote role with potential for full-time based on performance. 🇵🇭 Philippines – Remote 💵 $600 - $700 / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs