Pacific Office Automation

IT Support

• Managing an assigned portfolio of clients as a technical and consultative resource within Managed IT Services division
• Working closely with internal teams such as Sales Engineers, Helpdesk, Onboarding, and Project Delivery
• Ensuring clients effectively leverage, maintain, and evolve their IT environments
• Acting as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high client satisfaction through proactive communication and planning
• Guiding business leaders through complex IT decisions and reframing challenges into actionable solutions
• Presenting to executives and conducting Technical Business Reviews (TBRs)

IT Technical Account Manager

Supervisor

• Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets.
• Serve as a primary escalation point for complex Field Service issues.
• Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service.
• Mentor, coach, and support team members through advanced troubleshooting and technical escalations.
• Coordinate desktop deployments, planning, scheduling, and implementation activities.
• Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs).
• Review and maintain accurate time entries for both personal and team-assigned work.
• Drive accountability and effective utilization of the ticketing system.
• Lead daily team operations and coordinate field service activities.
• Foster a culture of customer service excellence, continuous improvement, and professional growth.

IT Services Field Supervisor

• Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets
• Serve as a primary escalation point for complex Field Service issues
• Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service
• Mentor, coach, and support team members through advanced troubleshooting and technical escalations
• Coordinate desktop deployments, planning, scheduling, and implementation activities
• Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs)
• Review and maintain accurate time entries for both personal and team-assigned work
• Drive accountability and effective utilization of the ticketing system
• Lead daily team operations and coordinate field service activities
• Foster a culture of customer service excellence, continuous improvement, and professional growth
• Set performance expectations, evaluate results, and address performance concerns when necessary
• Identify opportunities to improve processes, workflows, and operational efficiency
• Ensure the Managed IT Field Services team consistently meets or exceeds organizational goals
• Perform additional duties as assigned.

Technician

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Wide Format Service Technician – Traveling

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Provide high-quality technical support by completing service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments
• Understand how RIP software manages print production and assist customers with general operational questions
• Participate in ongoing training programs to remain current on products, software, and service procedures
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstalls, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Provide high-quality technical support by completing service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments
• Understand how RIP software manages print production and assist customers with general operational questions
• Participate in ongoing training programs to remain current on products, software, and service procedures
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment.

Customer Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Pacific Office Automation

IT Technical Account Manager

IT Services Field Supervisor

IT Services Field Supervisor

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Customer Tech Copier Support

Customer Tech Copier Support