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IT Services Field Supervisor
Pacific Office AutomationManaged IT Services Field Supervisor leading field technicians at Pacific Office Automation. Responsible for operational coordination, client relationship management, and team performance improvement.
Posted 7/21/2026full-timeOrange • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and network administration, with strong capabilities in troubleshooting, project management, and customer service excellence. Proven ability to mentor team members and coordinate technical operations effectively.
Highest-signal resume keywords
IT Support ExperienceNetwork AdministrationTroubleshooting SkillsProject ManagementCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportAnalytical SkillsProblem-Solving SkillsDocumentationService-Level Agreements (SLAs)
Soft Skills
Verbal CommunicationWritten CommunicationMentoringCoachingTeam Coordination
Tools & Technologies
Ticketing SystemsRemote Support ToolsCRM PlatformsMicrosoft Office Suite
Industry Keywords
Field ServiceManaged ServicesIT InfrastructureCustomer ServiceContinuous Improvement
About the role
Key responsibilities & impact- Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets.
- Serve as a primary escalation point for complex Field Service issues.
- Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service.
- Mentor, coach, and support team members through advanced troubleshooting and technical escalations.
- Coordinate desktop deployments, planning, scheduling, and implementation activities.
- Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs).
- Review and maintain accurate time entries for both personal and team-assigned work.
- Drive accountability and effective utilization of the ticketing system.
- Lead daily team operations and coordinate field service activities.
- Foster a culture of customer service excellence, continuous improvement, and professional growth.
Requirements
What you’ll need- Proven experience in IT support, network administration, managed services, or a related technical field.
- Previous leadership, supervisory, or team coordination experience preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Experience managing technical projects and coordinating work across multiple team members.
- Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms.
- Proficiency with Microsoft Office Suite.
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits package
- Ongoing training and professional development
- Career advancement opportunities
- Collaborative and supportive team culture