IT Services Field Supervisor

Pacific Office Automation

Managed IT Services Field Supervisor leading IT team and operations for Pacific Office Automation. Ensuring coordination between technicians, clients, and stakeholders while driving performance and service excellence.

Posted 7/21/2026full-timePleasanton • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and network administration, with a strong focus on troubleshooting, customer service excellence, and team leadership. Proven ability to manage technical projects and improve operational efficiency while fostering professional growth within the team.

Highest-signal resume keywords

IT Support ExperienceNetwork AdministrationTroubleshooting SkillsTechnical Project ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingAnalytical SkillsProblem-SolvingTechnical SupportManaged Services

Soft Skills

Communication SkillsMentoringCoachingRelationship BuildingCustomer Service

Tools & Technologies

Ticketing SystemsRemote Support ToolsCRM PlatformsMicrosoft Office Suite

Industry Keywords

Field ServiceService-Level AgreementsOperational EfficiencyContinuous ImprovementTechnical Escalations

About the role

Key responsibilities & impact

Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets
Serve as a primary escalation point for complex Field Service issues
Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service
Mentor, coach, and support team members through advanced troubleshooting and technical escalations
Coordinate desktop deployments, planning, scheduling, and implementation activities
Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs)
Review and maintain accurate time entries for both personal and team-assigned work
Drive accountability and effective utilization of the ticketing system
Lead daily team operations and coordinate field service activities
Foster a culture of customer service excellence, continuous improvement, and professional growth
Set performance expectations, evaluate results, and address performance concerns when necessary
Identify opportunities to improve processes, workflows, and operational efficiency
Ensure the Managed IT Field Services team consistently meets or exceeds organizational goals
Perform additional duties as assigned.

Requirements

What you’ll need

Proven experience in IT support, network administration, managed services, or a related technical field
Previous leadership, supervisory, or team coordination experience preferred
Strong troubleshooting, analytical, and problem-solving skills
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
Experience managing technical projects and coordinating work across multiple team members
Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms
Proficiency with Microsoft Office Suite.

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits package
Ongoing training and professional development
Career advancement opportunities
Collaborative and supportive team culture