Wide Format Service Technician – Traveling

Pacific Office Automation

Wide Format Service Technician providing technical support and service for wide format equipment. Requires 50% travel and strong experience in field service operations across the U.S.

Posted 7/14/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for wide format print equipment, including diagnostics, troubleshooting, and software management. Possesses strong customer service skills and the ability to work independently while managing installations and training.

Highest-signal resume keywords

Field Service ExperienceWide Format Equipment RepairOnyx Software KnowledgeCustomer Service SkillsTroubleshooting Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DiagnosticsTroubleshootingRepairsSoftware UpgradesPreventative MaintenanceMechanical SkillsElectrical SkillsNetworking KnowledgeWindows Operating SystemsProduction Workflows

Soft Skills

Excellent Communication SkillsHighly MotivatedCustomer-Focused

Tools & Technologies

Onyx SoftwareRIP SystemsProduction Print Equipment

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Field ServiceWide Format PrintingTechnical SupportEquipment InstallationCustomer Training

About the role

Key responsibilities & impact

Provide phone and onsite technical support to customers.
Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
Complete equipment installations, deinstalls, relocations, and customer operator training.
Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
Provide high-quality technical support by completing service calls according to company standards and service agreements.
Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
Understand how RIP software manages print production and assist customers with general operational questions.
Participate in ongoing training programs to remain current on products, software, and service procedures.
Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
Maintain accurate service records and documentation.
Work effectively in a fast-paced, customer-focused environment.

Requirements

What you’ll need

26 years minimum of relevant field service experience
Experience servicing and repairing wide format equipment and related technology
Experience with Canon wide format print equipment strongly preferred
Working knowledge of Onyx software and production RIP workflows preferred
Strong computer and networking knowledge
Excellent customer service and communication skills
Strong mechanical, electrical, and troubleshooting abilities
Strong working knowledge of Windows operating systems and related applications
Highly motivated with the ability to work independently from a home office environment
Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States
Must possess a valid driver's license with a clean driving record.

Benefits

Comp & perks

Advancement and growth opportunities into leadership roles
Collaborative team-oriented environment
Medical, Dental, Vision, and Life Insurance
Matched 401(k)
PTO, Vacation, and Sick Leave
FSA/HSA programs
Company vehicle provided for business and personal use
Ongoing manufacturer training and certification opportunities