IT Technical Account Manager

Pacific Office Automation

Technical Account Manager responsible for managing client portfolios and serving as technical and consultative resources. Collaborating with internal teams to ensure IT environments are effective and aligned with business goals.

Posted 7/22/2026full-timeBeaverton • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management, IT Strategy Alignment, and Client Relationship Management, with a strong focus on leveraging cloud and infrastructure technologies to drive business outcomes. Proven ability to present complex technical concepts to C-level executives and conduct Technical Business Reviews (TBRs) effectively.

Highest-signal resume keywords

Technical Account ManagementIT BudgetingCloud TechnologiesTechnical Business Reviews (TBRs)Client Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Strategy DevelopmentROI AnalysisCost-Benefit JustificationTechnology Roadmap DevelopmentNetwork SecurityCollaboration Platforms

Soft Skills

Customer ServiceAnalytical CommunicationOrganizational SkillsPressure ManagementCollaboration

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Managing an assigned portfolio of clients as a technical and consultative resource within Managed IT Services division
Working closely with internal teams such as Sales Engineers, Helpdesk, Onboarding, and Project Delivery
Ensuring clients effectively leverage, maintain, and evolve their IT environments
Acting as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high client satisfaction through proactive communication and planning
Guiding business leaders through complex IT decisions and reframing challenges into actionable solutions
Presenting to executives and conducting Technical Business Reviews (TBRs)

Requirements

What you’ll need

5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off (Vacation, Sick Leave, Holidays)
Monthly Car Allowance
FSA/HSA Programs
Company events, recognition trips, and a collaborative team environment