Pacific Health Group

Human Resources

• Serve as the operational leader of the Human Resources department.
• Partner with the Directors of Operations and executive leadership team to align Human Resources strategies with organizational goals, workforce planning initiatives, and organizational growth strategies.
• Lead, mentor, coach, and develop Human Resources team members while fostering accountability, responsiveness, collaboration, and continuous improvement.
• Establish departmental goals, performance expectations, KPIs, and operational standards.
• Oversee recruitment, onboarding, retention, employee engagement, performance management, and employee lifecycle processes.
• Provide guidance and support regarding employee relations matters, workplace investigations, conflict resolution, corrective actions, and performance concerns.
• Ensure compliance with federal, state, local, and healthcare-specific employment laws and regulations.
• Develop, implement, and maintain Human Resources policies, procedures, and operational best practices.
• Serve as a trusted advisor to organizational leadership on workforce matters and employment-related risks.

Human Resources Manager

Manager

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within hiring county
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems

Community Support Lead Care Manager

Therapist

• Deliver direct and telehealth therapy services to clients via phone, video, and in-person.
• Provide crisis intervention and short- and long-term psychotherapy.
• Conduct mental health evaluations and formulate treatment plans.
• Offer referrals and case management services.
• Maintain up-to-date, accurate clinical records in compliance with HIPAA.
• Ensure all documentation is completed within established deadlines.
• Adhere to mandated reporting protocols.
• Engage with case management, administrative, and leadership teams to ensure coordinated care.
• Maintain professional, timely communication via email, phone, and instant messaging.
• Participate in team meetings, trainings, and interdisciplinary planning.
• Work independently with minimal supervision.
• Demonstrate punctuality, reliability, and responsiveness.
• Uphold a high standard of customer service and empathy.

Associate Therapist – ECM Consultant

• Directly oversee the Member Engagement department, including Team Leads and member engagement staff.
• Provide ongoing coaching, mentorship, accountability, and performance management to staff.
• Conduct regular 1:1 meetings, productivity reviews, and performance evaluations.
• Assist with development of workflows, SOPs, outreach protocols, and department structure.
• Foster a positive, team-oriented culture focused on accountability, compassion, and growth.
• Address employee concerns, workflow barriers, and escalations professionally and promptly.
• Monitor outreach productivity, enrollment performance, and departmental metrics.
• Ensure staff maintain timely and accurate outreach efforts across phone, community, and field-based engagement.
• Assist with strategy development to improve successful member engagement and enrollment conversion rates.
• Oversee assignment distribution, caseload balancing, and lead management processes.
• Collaborate with ECM leadership to ensure smooth handoff between enrollment and care management teams.
• Support development and execution of community outreach initiatives, resource fairs, and partnership-building efforts.
• Ensure outreach documentation is completed accurately and in compliance with internal and health plan requirements.
• Monitor CRM systems, tracking tools, and workflow adherence.
• Identify trends, gaps, and opportunities for operational improvement.
• Support audit readiness and assist leadership with corrective action planning when needed.
• Ensure staff follow organizational standards regarding member communication, confidentiality, and professionalism.
• Partner with directors, executive leadership, and other departments to support organizational goals.
• Participate in leadership meetings, operational planning, and department growth initiatives.
• Assist in implementation of new programs, workflows, and strategic initiatives as the organization expands.
• Maintain strong professional relationships with community partners and health plan contacts when needed.

Member Engagement Manager

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems

Community Support Lead – Care Manager

• Deliver direct and telehealth therapy services to clients via phone, video, and in-person.
• Provide crisis intervention and short- and long-term psychotherapy.
• Conduct mental health evaluations and formulate treatment plans.
• Offer referrals and case management services.
• Maintain up-to-date, accurate clinical records in compliance with HIPAA.
• Ensure all documentation is completed within established deadlines.
• Adhere to mandated reporting protocols.
• Engage with case management, administrative, and leadership teams to ensure coordinated care.
• Maintain professional, timely communication via email, phone, and instant messaging.
• Participate in team meetings, trainings, and interdisciplinary planning.
• Work independently with minimal supervision.
• Demonstrate punctuality, reliability, and responsiveness.
• Uphold a high standard of customer service and empathy.
• Collaborate with the Enhanced Care Management (ECM) team on comprehensive case conceptualizations to optimize member outcomes.

Associate Therapist, ECM Consultant

• Lead and oversee outreach operations within Santa Clara County
• Spend time in the field supporting outreach staff, partners, and referral development
• Manage outreach performance, referral pipelines, and partnership growth
• Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
• Track performance metrics and adjust strategies in real-time
• Build and maintain strong community presence across the county
• Identify barriers to referral acceptance and implement corrective strategies
• Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
• Supervise and coach outreach staff with a focus on relationship-building and referral generation
• Ensure accurate documentation of outreach, referrals, and partnerships

Street Outreach Manager – Field-Based

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems
• Conduct comprehensive member assessments to identify health and social needs
• Develop and manage individualized care plans
• Coordinate appointments, services, and long-term support systems
• Ensure continuity of care and consistent follow-through
• Build strong, trusting relationships with members and their families
• Provide ongoing support through phone, video, and in-person visits
• Advocate for timely care, services, and equitable access to resources
• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Build and maintain relationships with community-based organizations, shelters, and service providers
• Identify opportunities to expand community presence and improve access to services
• Support outreach efforts that drive member engagement and program awareness
• Connect members to housing, food access, workforce programs, childcare, and other services
• Strengthen partnerships with community-based organizations
• Identify gaps in resources and escalate needs for program improvement
• Provide guidance, mentorship, and support to care managers within the program
• Assist with onboarding and training of new team members
• Promote consistency, collaboration, and best practices across the team
• Maintain accurate and timely documentation of all member interactions
• Ensure compliance with Medi-Cal, CalAIM, and Community Supports program requirements
• Track progress, outcomes, and service delivery
• Partner with interdisciplinary teams including behavioral health, outreach, and social services
• Coordinate with healthcare providers and payers to ensure seamless care delivery
• Identify trends and gaps in services
• Provide feedback to leadership to improve care coordination strategies and partnerships

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems
• Conduct comprehensive member assessments to identify health and social needs
• Develop and manage individualized care plans
• Ensure continuity of care and consistent follow-through
• Build strong, trusting relationships with members and their families
• Provide ongoing support through phone, video, and in-person visits
• Advocate for timely care, services, and equitable access to resources
• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Connect members to housing, food access, workforce programs, childcare, and other services
• Provide guidance, mentorship, and support to care managers within the program
• Maintain accurate and timely documentation of all member interactions
• Partner with interdisciplinary teams including behavioral health, outreach, and social services

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within Santa Clara County
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems
• Conduct comprehensive member assessments to identify health and social needs
• Develop and manage individualized care plans
• Coordinate appointments, services, and long-term support systems
• Ensure continuity of care and consistent follow-through
• Build strong, trusting relationships with members and their families
• Provide ongoing support through phone, video, and in-person visits
• Advocate for timely care, services, and equitable access to resources
• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Build and maintain relationships with community-based organizations, shelters, and service providers
• Identify opportunities to expand community presence and improve access to services
• Connect members to housing, food access, workforce programs, childcare, and other services
• Provide guidance, mentorship, and support to care managers within the program
• Assist with onboarding and training of new team members
• Maintain accurate and timely documentation of all member interactions
• Ensure compliance with Medi-Cal, CalAIM, and Community Supports program requirements

Full-stack Engineer

• Design, develop, and optimize prompts, chains, and workflows for LLM-based applications.
• Build and manage RAG pipelines, including ingestion, preprocessing, chunking, embeddings, indexing, retrieval, and evaluation.
• Architect and implement agentic AI systems, including multi-step reasoning, tool usage, orchestration, and multi-agent patterns.
• Establish prompt evaluation frameworks, benchmarking processes, and continuous improvement loops for quality, latency, and cost.
• Apply fine-tuning and domain adaptation techniques where necessary.
• Ensure responsible AI practices, including governance, safety, and reliability in production environments.
• Design and build scalable backend systems using Python (FastAPI or similar) and/or Java-based architectures.
• Develop modern front-end applications using React, Angular, or Vue frameworks.
• Build and maintain APIs, microservices, and integrations across internal and external systems.
• Ensure system performance, scalability, observability, and reliability across the stack.
• Contribute to architectural decisions and long-term technical roadmap development.
• Design and manage data pipelines (ETL) to support AI workflows and model performance.
• Implement and maintain vector databases and embedding-based retrieval systems.
• Deploy, monitor, and optimize AI models in production environments.
• Optimize inference performance, scalability, and cost efficiency.
• Leverage cloud platforms (AWS, GCP, Azure) and AI services such as Vertex AI.
• Translate business requirements into scalable architectures, technical specifications, and delivery plans.
• Lead development efforts, including system design, code reviews, and engineering best practices.
• Mentor team members and promote a culture of engineering excellence and AI adoption.
• Collaborate cross-functionally with product, operations, and leadership teams to deliver impactful AI solutions.
• Develop and implement testing strategies across application and AI layers, including unit, integration, regression, and performance testing.
• Maintain CI/CD pipelines and ensure production readiness of all systems.
• Monitor system performance, manage incidents, and drive continuous optimization.
• Ensure high standards of reliability, scalability, and consistency across releases.
• Ensure all AI systems, data pipelines, and integrations comply with HIPAA and organizational data security standards.

Senior Software Engineer, AI Prompt Engineer – GenAI Full Stack

• Manage a caseload of approximately 60–70 members
• Conduct 3–5 in-person visits per day (homes, shelters, community settings)
• Spend 60–70% of your time in the field
• Travel locally within Santa Clara County (mileage reimbursed)
• Coordinate care across medical, behavioral health, and community services
• Document in real-time or by end of day using internal systems
• Develop and manage individualized care plans
• Coordinate appointments, services, and follow-ups across providers
• Support transitions of care (hospital discharge, referrals, etc.)
• Build trust through consistent, in-person engagement
• Advocate for timely access to care, services, and resources
• Support members navigating housing, food access, transportation, and behavioral health needs
• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Build and maintain relationships with community-based organizations, shelters, and local resource partners
• Connect members to local programs and services
• Complete timely and accurate documentation
• Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements
• Partner with internal teams, providers, and community stakeholders

Human Resources Manager

Community Support Lead Care Manager

Associate Therapist – ECM Consultant

Member Engagement Manager

Community Support Lead – Care Manager

Associate Therapist, ECM Consultant

Street Outreach Manager – Field-Based

Community Support Lead Care Manager

Community Support Lead Care Manager

Community Support Lead Care Manager

Senior Software Engineer, AI Prompt Engineer – GenAI Full Stack

Lead Care Manager, ECM