Pacific Health Group

Administration

• Maintain data quality across all platforms (e.g., TheraPlatform to SalesMate) by duplicating, standardizing, and tagging Lead Care Manager (LCM) notes for efficient retrieval.
• Perform regular data audits to identify missing or incomplete entries and resolve discrepancies directly with care teams.
• Oversee member profile integrity, ensuring active/inactive statuses, discharge reasons, service end dates, and transitions are correctly documented for audit readiness.
• Troubleshoot and resolve system data errors, integrity issues, and user access problems promptly.
• Manage all health plan compliance submissions, executing monthly and quarterly transmission of required files (ECM RTF, OTF) to all contracted health plans.
• Gather, validate, and consolidate data from multiple internal systems, ensuring accuracy of member demographics, service dates, and adherence to specific health plan formatting requirements.
• Conduct recurring eligibility checks to confirm members remain qualified for ECM, Medi-Cal, and other service programs, updating member statuses promptly to ensure accurate resource allocation.
• Document all requalification activities in compliance with audit standards and payer expectations.
• Compile and distribute weekly leadership reports on key member statuses (active, pending, closed cases) and track trends such as outreach completion and engagement levels.
• Translate raw data into actionable insights that enable executive leadership and multiple stakeholders (department heads, sales teams) to make timely, data-driven decisions.
• Produce recurring weekly and monthly operational reports to monitor organizational performance, service utilization, and program engagement rates.
• Support Program Expansion by aggregating demographic, economic, and healthcare utilization data to identify new regions for community-based program placement.
• Research and curate a calendar of community events, conferences, and networking opportunities, assessing their strategic value based on target populations and potential partnerships.
• Track outcomes and engagement metrics post-event to evaluate return on investment and guide future outreach planning.
• Support evolving priorities by assisting with data system implementations, migrations, workflow redesigns, and supporting new staff training in data procedures.

Data Administrator

Program Manager

• Empower care teams to deliver exceptional service that transforms member lives
• Directly supervise and mentor Lead Care Managers across multiple assigned counties in California (Northern/Central regions)
• Conduct weekly one-on-one meetings with each staff member to provide individualized guidance, address challenges, and ensure alignment with program goals
• Facilitate weekly team meetings to promote collaboration, ensure consistent communication, address program updates, and foster team cohesion
• Meet in-person with each LCM within their region at least once per week or twice per month to maintain strong leadership presence, foster connection, and ensure program alignment
• Conduct regular performance evaluations and provide constructive feedback to optimize team performance
• Develop individualized professional development plans for each Lead Care Manager based on their strengths and growth areas, with quarterly check-ins to assess progress
• Establish comprehensive benchmarks and performance metrics for the ECM program
• Design and implement quality assurance protocols to monitor service delivery and member outcomes
• Develop standardized workflows and procedures to ensure consistency across counties
• Ensure Lead Care Managers conduct regular in-person visits with ECM members
• Monitor frequency and quality of member interactions through documentation reviews and ride-alongs
• Serve as liaison between the ECM program and healthcare partners, including hospitals, primary care providers, and community organizations
• Develop and manage program budget, including staffing, operational costs, and member support resources
• Identify opportunities to enhance program effectiveness through innovative approaches
• Create a cross-county peer learning community where Lead Care Managers can share best practices and problem-solve together

Enhanced Care Management Program Manager

Consultant

• Provide clinical oversight to ECM Care Coordinators, Community Health Workers (CHWs), and Case Managers.
• Conduct case consultations to ensure care plans are safe, evidence-based, and aligned with each member’s goals.
• Participate in interdisciplinary case rounds to support integrated decision-making and problem-solving.
• Offer clinical insight on risk assessments, screenings, and care prioritization.
• Support seamless transitions of care from hospital to home or community-based settings.
• Collaborate with providers, health plans, behavioral health agencies, and community organizations to bridge service gaps.
• Proactively identify members at risk for adverse outcomes and guide timely interventions.
• Maintain accurate, timely documentation of clinical reviews, recommendations, and member interactions in the EHR.
• Review care team documentation to ensure compliance with Medi-Cal ECM standards and audit readiness.
• Lead trainings for non-clinical staff on chronic disease management, medication safety, and symptom recognition.
• Mentor care team members, fostering confidence and clinical understanding in the field.
• Analyze outcomes to identify trends, barriers, and opportunities for improvement.
• Contribute to policy and protocol development for ECM clinical best practices.
• Collaborate with leadership to refine workflows that improve efficiency and impact.

Registered Nurse – Clinical Case Consultant, CalAIM ECM Program

• Provide clinical oversight to ECM Care Coordinators, Community Health Workers (CHWs), and Case Managers.
• Conduct case consultations to ensure care plans are safe, evidence-based, and aligned with each member’s goals.
• Participate in interdisciplinary case rounds to support integrated decision-making and problem-solving.
• Offer clinical insight on risk assessments, screenings, and care prioritization.
• Support seamless transitions of care from hospital to home or community-based settings.
• Collaborate with providers, health plans, behavioral health agencies, and community organizations to bridge service gaps.
• Proactively identify members at risk for adverse outcomes and guide timely interventions.
• Maintain accurate, timely documentation of clinical reviews, recommendations, and member interactions in the EHR.
• Review care team documentation to ensure compliance with Medi-Cal ECM standards and audit readiness.
• Lead trainings for non-clinical staff on chronic disease management, medication safety, and symptom recognition.
• Analyze outcomes to identify trends, barriers, and opportunities for improvement.

• Directly supervise and mentor Lead Care Managers across multiple assigned counties in California (Northern/Central regions)
• Conduct weekly one-on-one meetings with each staff member to provide individualized guidance, address challenges, and ensure alignment with program goals
• Facilitate weekly team meetings to promote collaboration, ensure consistent communication, address program updates, and foster team cohesion
• Meet in-person with each LCM within their region at least once per week or twice per month to maintain strong leadership presence, foster connection, and ensure program alignment.
• Conduct regular performance evaluations and provide constructive feedback to optimize team performance
• Establish comprehensive benchmarks and performance metrics for the ECM program
• Design and implement quality assurance protocols to monitor service delivery and member outcomes
• Develop standardized workflows and procedures to ensure consistency across counties
• Monitor frequency and quality of member interactions through documentation reviews and ride-alongs
• Ensure Lead Care Managers conduct regular in-person visits with ECM members
• Build integrated partnerships that close gaps in the care continuum by collaborating with data analytics teams and other healthcare partners

Manager

• You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
• By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
• Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
• You’ll be a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed.
• Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs.
• Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
• Use these visits to establish trust, gather first-hand insights, and address concerns right away.
• Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
• Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
• Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
• Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
• Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
• Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
• Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
• Stay informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
• Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.

Lead Care Manager, Enhanced Care Management

• Join Our Mission to Transform Lives: Enhanced Care Management
• You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
• By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
• Arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
• Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
• Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.

Sales

• Lead, coach, and manage both the Inside Sales (OTMs) and Street Outreach (Outside Sales) teams.
• Establish clear goals, KPIs, and accountability structures for both departments.
• Conduct performance reviews, training sessions, and regular team meetings focused on skill development and motivation.
• Foster collaboration across departments to ensure outreach and community efforts align with PHG’s mission and enrollment targets.
• Oversee call-based and digital outreach campaigns focused on health plan–assigned member rosters.
• Develop and implement retargeting sequences and workflows to re-engage members who were previously unresponsive or partially enrolled.
• Design outreach scripts, campaign messaging, and workflows that align with health plan guidelines and PHG’s values.
• Track metrics such as call volume, engagement rates, conversion ratios, and monthly targets.
• Manage the Street Outreach Team responsible for in-person, community-based engagement.
• Build and sustain referral channels through Community-Based Organizations (CBOs), faith-based groups, shelters, and other partner networks.
• Represent Pacific Health Group at meetings, events, and community gatherings.

Sales Manager

Graphics Designer

• Maintain and evolve Pacific Health Group’s brand guidelines, ensuring consistent use across all platforms and materials.
• Develop design templates, asset libraries, and toolkits for internal teams.
• Oversee all visual aspects of campaigns, ensuring cohesion with our mission and messaging.
• Complete oversight of all output measures such as messaging, print.
• Conceptualize and produce designs for print (brochures, flyers, posters, banners) and digital (social media graphics, email templates, presentations, web elements).
• Collaborate with program teams to design outreach materials that effectively communicate service offerings.
• Manage multiple projects simultaneously from concept through production, meeting tight deadlines without compromising quality.
• Create graphics and motion content for social media campaigns, videos, and presentations.
• Support website updates with high-quality imagery, infographics, and layout suggestions.
• Ensure all digital assets are optimized for accessibility and performance.
• Work closely with the departmental leaders, publicist and digital Marketing team to visually support media campaigns and press releases.
• Partner with outreach teams to create culturally sensitive, community-specific materials.
• Provide design guidance to internal teams for event signage, presentations, and branded apparel.

Graphic Designer

Digital Marketing

• Develop and manage multi-channel marketing campaigns (social, search, email, display) to increase brand awareness and engagement.
• Create campaign calendars aligned with organizational priorities, health awareness months, and program launches.
• Collaborate with internal teams to ensure digital campaigns reflect current initiatives and service offerings
• Plan and execute offline marketing campaigns including print advertisements, radio spots, direct mailers, and community bulletin placements.
• Develop brochures, posters, banners, and other physical materials to support outreach teams and event promotion.
• Coordinate with local newspapers, magazines, and broadcast media for ad placements and feature stories.
• Manage vendor relationships for printing, signage, and promotional merchandise.
• Ensure all offline marketing efforts align with brand standards, messaging consistency, and cultural sensitivity for the communities we serve.
• Track the reach, response rates, and overall ROI of traditional campaigns, using insights to guide future strategies.
• Partner with the Publicist and Graphic Designer to integrate traditional media campaigns with digital efforts for maximum visibility and impact.
• Write, edit, and publish content across social platforms, email newsletters, and website pages.
• Partner with the Publicist and Graphic Designer to produce engaging visuals, videos, and stories for campaigns.
• Maintain a consistent brand voice and style across all digital channels.
• Oversee daily posting, engagement, and monitoring on platforms including Facebook, Instagram, LinkedIn, and emerging channels.
• Develop strategies to increase followers, shares, and positive engagement.
• Respond to comments, messages, and inquiries in a timely, professional manner.
• Track and report on key performance indicators (KPIs) for all campaigns.
• Analyze campaign data to make informed recommendations for improving reach, conversions, and ROI.
• Conduct A/B testing to refine ad creative, messaging, and targeting.
• Optimize web pages and blog posts for search engine visibility.
• Collaborate with web developers to ensure the site is user-friendly, accessible, and aligned with marketing goals.
• Update landing pages and service information as needed.

Digital Marketer

Human Resources

• Coordinate job postings, resume reviews, pre-screening and interview scheduling in partnership with hiring managers and the HR team.
• Maintain recruitment tracking logs and assist with updating records in our ATS (Workable).
• Assist with onboarding and offboarding, including scheduling orientations, tracking completion of required documents, and maintaining employee files.
• Maintain accurate and confidential employee records, ensuring compliance with federal and California labor laws.
• Support benefits administration by coordinating enrollments, answering basic employee questions, and escalating complex issues to the HR Manager.
• Provide general administrative support for the HR team, including scheduling, tracking training completion, and preparing reports.
• Help coordinate HR initiatives such as employee engagement events, trainings, and performance review cycles.
• Monitor the HR inbox and ensure timely and professional responses to employee inquiries.

HR Coordinator

• Oversee the monthly and quarterly submission of Enhanced Care Management (ECM) Report Template Files (RTF) and Outreach Transmission Files (OTF) to all contracted health plans.
• Gather, validate, and consolidate data from multiple internal systems, ensuring accuracy of member demographics, service dates, and case notes.
• Ensure all submissions meet health plan-specific formatting and regulatory requirements to maintain compliance.
• Monitor submission timelines, confirm receipt with health plans, and troubleshoot errors or rejections quickly to avoid penalties.
• Conduct recurring eligibility checks to confirm members remain qualified for ECM, Medi-Cal, and other service programs.
• Partner with case managers to reassess member needs and adjust service enrollments accordingly.
• Document all re-qualification activities in compliance with audit standards and payer expectations.
• Update member statuses promptly to ensure accurate resource allocation and continuity of care.
• Maintain a consolidated and reliable view of all member touchpoints by duplicating Lead Care Manager (LCM) notes from TheraPlatform into SalesMate.
• Standardize note formatting and apply appropriate tags or categories for efficient retrieval and reporting.
• Perform regular audits to identify missing or incomplete data entries and resolve discrepancies with care teams.
• Compile weekly updates on member statuses, including active, pending, and closed cases, and distribute to executive and leadership teams.
• Track and highlight trends such as outreach completion rates, reassessment activity, and engagement levels.
• Translate raw data into actionable insights that enable leadership to make timely, data-driven decisions.
• Deliver clear reports to multiple stakeholders, including department heads, sales teams, and executive leadership.
• Review and update member profiles regularly to ensure active/inactive statuses are correct and align with real-time service delivery.
• Confirm discharge reasons, service end dates, and member transitions are fully documented for compliance.
• Flag discrepancies proactively and work directly with care teams to resolve errors.
• Produce recurring weekly and monthly reports to monitor organizational performance and compliance.
• Track key indicators such as member counts, service utilization, eligibility changes, and program engagement rates.
• Provide tailored progress reports to leadership or external partners to demonstrate accountability.
• Aggregate demographic, economic, and healthcare utilization data to identify new regions for community-based program expansion.
• Conduct in-depth research on local regulations, health plan coverage, and community needs to ensure successful placement.
• Build and maintain structured databases of potential partners, community events, and opportunities for organizational outreach.
• Research and curate a calendar of community events, conferences, and networking opportunities aligned with organizational goals.
• Assess the strategic value of events based on target populations, potential partnerships, and visibility opportunities.
• Participate in special projects such as large-scale data audits or compliance-focused reviews.
• Help onboard and train new staff in data procedures, system use, and reporting protocols.

Project Manager

• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop and maintain detailed project plans, timelines, and budgets.
• Assign tasks, monitor progress, and adjust plans as necessary to meet deadlines.
• Ensure all projects are due on a timely manner, given due dates.
• Strategize and plan ahead for future needs, events, promotions, other aspect of marketing and promotions
• Facilitate regular project status meetings with internal teams and external partners.
• Serve as the central point of contact for project updates, risks, and decisions.
• Promote collaboration and clear communication among cross-functional teams.
• Track project performance using key performance indicators (KPIs).
• Provide progress reports and presentations to leadership.
• Identify and resolve issues or bottlenecks quickly to keep projects on track.
• Document lessons learned and best practices to improve project efficiency.
• Recommend and implement process changes to enhance productivity and quality.

Marketing Project Manager

• You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
• By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
• Beyond paperwork and phone calls, you’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
• Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
• Use these visits to establish trust, gather first-hand insights, and address concerns right away.
• Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
• Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
• Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
• Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
• Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
• Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
• Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
• Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
• Stay informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
• Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
• Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.

• Initiate contact through multiple channels: phone, SMS, email, live chat, social media, and in-person outreach (in coordination with field teams).
• Leverage data-driven lead lists to prioritize high-need individuals while ensuring a personal, human-centered approach.
• Deliver clear, compassionate explanations of ECM benefits (e.g., reduced ER visits, free transportation, medication coordination).
• Conduct eligibility screenings and complete initial assessments with accuracy and efficiency.
• Establish rapport using motivational interviewing and trauma-informed care principles.
• Partner with evening and weekend outreach teams for round-the-clock coverage.
• Document every interaction in designated platforms (SalesMate, Monday.com, TheraPlatform, etc.) with high attention to accuracy.

Sales Associate

Executive Assistant

• Manage complex executive calendars, coordinating across organizations and resolving scheduling conflicts.
• Draft, proofread, and prepare correspondence, reports, and presentations.
• Serve as the primary point of contact for the executive, screening calls, emails, and communications.
• Handle confidential information with the highest level of discretion.
• Plan, organize, and execute meetings, board sessions, and company events.
• Prepare agendas, materials, and follow-up action items.
• Document meeting minutes, track deliverables, and ensure accountability on next steps.
• Support ad hoc projects and initiatives led by the Executive Team.
• Manage multiple concurrent projects, tracking deadlines, deliverables, and budgets.
• Anticipate executive needs and proactively resolve potential issues.
• Utilize platforms such as Google Workspace, Workable, and Salesforce (or similar) to organize workflows.
• Maintain efficient office systems and oversee internal communications to ensure alignment across teams.
• Arrange and coordinate business travel, accommodations, and itineraries.
• Support the CEO in meetings, conferences, and networking events by managing logistics and materials.
• Build and maintain relationships with stakeholders, vendors, and partners.
• Prepare briefing documents, presentations, and communication materials tailored to external stakeholders

Executive Assistant – C-Suite

• Manage monthly and quarterly submission of Enhanced Care Management (ECM) Report Template Files (RTF) and Outreach Transmission Files (OTF) to all contracted health plans
• Gather, validate, and consolidate data from multiple internal systems to ensure accuracy of member demographics, service dates, and case notes
• Ensure all submissions meet health plan-specific formatting and regulatory requirements and troubleshoot errors promptly
• Conduct recurring eligibility checks to confirm members remain qualified for ECM, Medi-Cal, and other service programs
• Collaborate with case managers to reassess member needs and adjust service enrollments accordingly
• Document all re-qualification activities in compliance with audit standards
• Maintain a consolidated and reliable view of member data by duplicating Lead Care Manager (LCM) notes from TheraPlatform into SalesMate
• Standardize note formatting, apply tags for efficient retrieval, and perform regular audits to identify missing or incomplete entries
• Resolve discrepancies and ensure all data supports continuity of care and compliance
• Compile weekly updates on member statuses, including active, pending, and closed cases
• Track outreach completion rates, reassessment activity, and engagement levels
• Translate raw data into actionable insights and deliver reports to leadership and department teams
• Review and update member profiles to ensure accurate active and inactive statuses
• Confirm discharge reasons, service end dates, and transitions are documented correctly for compliance
• Flag and resolve discrepancies with care teams
• Aggregate demographic and healthcare data to identify new regions for community-based program expansion
• Maintain databases of potential partners, community events, and outreach opportunities to support growth initiatives
• Collaborate with operations, IT, and leadership teams to improve data workflows and reporting processes
• Assist with audits, data migrations, and onboarding of new staff in system use and reporting protocols

• Partner directly with the Director of Human Resources on strategic initiatives and organizational priorities.
• Lead, mentor, and manage HR team members, fostering growth, accountability, and collaboration.
• Develop and execute HR strategies aligned with organizational objectives.
• Oversee recruitment, onboarding, and retention programs.
• Serve as a trusted advisor on employee relations, engagement, and compliance.
• Oversee and monitor performance management systems.
• Ensure compliance with federal, state, and healthcare-specific employment regulations.
• Create and communicate fair and transparent HR policies.
• Partner with leadership to design and deliver training and development programs.
• Track and report HR metrics, providing actionable insights to leadership.

Human Resources Manager

Develop and manage multi-channel marketing campaigns (social, search, email, display) to increase brand awareness and engagement. Create campaign calendars aligned with organizational priorities, health awareness months, and program launches. Collaborate with internal teams to ensure digital campaigns reflect current initiatives and service offerings. Plan and execute offline marketing campaigns including print advertisements, radio spots, direct mailers, and community bulletin placements. Develop brochures, posters, banners, and other physical materials to support outreach teams and event promotion. Coordinate with local newspapers, magazines, and broadcast media for ad placements and feature stories. Manage vendor relationships for printing, signage, and promotional merchandise. Ensure all offline marketing efforts align with brand standards, messaging consistency, and cultural sensitivity for the communities we serve. Track the reach, response rates, and overall ROI of traditional campaigns, using insights to guide future strategies. Partner with the Publicist and Graphic Designer to integrate traditional media campaigns with digital efforts for maximum visibility and impact. Write, edit, and publish content across social platforms, email newsletters, and website pages. Partner with the Publicist and Graphic Designer to produce engaging visuals, videos, and stories for campaigns. Maintain a consistent brand voice and style across all digital channels. Oversee daily posting, engagement, and monitoring on platforms including Facebook, Instagram, LinkedIn, and emerging channels. Develop strategies to increase followers, shares, and positive engagement. Respond to comments, messages, and inquiries in a timely, professional manner. Analytics & Optimization Track and report on key performance indicators (KPIs) for all campaigns. Analyze campaign data to make informed recommendations for improving reach, conversions, and ROI. Conduct A/B testing to refine ad creative, messaging, and targeting. SEO & Website Support Optimize web pages and blog posts for search engine visibility. Collaborate with web developers to ensure the site is user-friendly, accessible, and aligned with marketing goals. Update landing pages and service information as needed. Example Scenarios Scenario 1: Program Enrollment Push You design and launch a targeted Facebook Ads campaign promoting Enhanced Care Management services to high-need zip codes. The campaign’s video testimonials generate 50% more clicks than previous static ads, leading to a spike in inquiries. Scenario 2: Event Promotion You create a coordinated email, social media, and Google Ads campaign for a community health fair. On event day, attendance exceeds expectations, with over 200 new participant sign-ups directly attributed to your marketing efforts. Scenario 3: Campaign Optimization After analyzing engagement data, you discover Instagram Reels featuring behind-the-scenes outreach work get 3x the reach of static posts. You shift strategy to prioritize more video storytelling, resulting in higher program awareness. Qualifications 3–5 years of digital marketing experience, preferably in healthcare, nonprofit, or mission-driven sectors. Proven experience managing paid advertising campaigns on Google, Facebook, and Instagram. Proficiency with email marketing tools (e.g., Mailchimp, Constant Contact) and social media management platforms (e.g., Hootsuite, Buffer). Strong writing and editing skills for digital content. Working knowledge of SEO best practices and Google Analytics. Ability to interpret data and make data-driven marketing decisions. Familiarity with graphic design tools (Canva, Adobe Creative Suite) is a plus. Success Measures Increased program inquiries and enrollments generated from digital campaigns. Growth in social media reach, engagement, and community size. Higher email open and click-through rates. Improved conversion rates from paid ad campaigns. Benefits Competitive salary and benefits package 401(k), dental, vision, health, and life insurance Flexible schedule, paid time off, and employee assistance program Professional development opportunities Meaningful work impacting vulnerable community members Supportive team environment Job Type: Full-time Pay: $68,860-$78,800 Compensation Package: Bonus opportunities, hourly pay, performance bonus Schedule: Monday to Friday, with flexibility for campaign deadlines and event coverage Occasional evenings and weekends for event promotions Apply Now Jobs at Pacific Health Group

Digital Marketer at Pacific Health Group

• PM Outreach Team Member for the Enhanced Care Management program, identify, contact, and engage eligible individuals to participate in our free healthcare services.\n• Your role is crucial in helping vulnerable populations access comprehensive care coordination that can significantly improve their health outcomes.\n• Key Responsibilities: Identify and reach out to individuals who qualify for service programs\n• Clearly explain program benefits and services in an accessible, compelling manner\n• Address concerns and overcome objections to program participation\n• Completion in program assessments for member to begin receiving services\n• Build rapport and trust with prospective participants through empathetic communication\n• Track outreach efforts and conversion rates in our database system\n• Follow up with potential participants who initially declined services\n• Meet weekly engagement targets while maintaining high-quality interactions\n• Other responsibilities Example Scenarios Scenario 1: Cold Calling You receive a list of Medicaid members who qualify for Enhanced Care Management based on their chronic conditions. You call Mr. Johnson, who has diabetes and heart failure. He\'s hesitant because he "doesn\'t want more doctor appointments." You explain that ECM actually coordinates his existing appointments and helps with transportation. You share how another participant with similar conditions reduced their ER visits by 70% through the program. Mr. Johnson agrees to an initial assessment.\n• Scenario 2: Coordinating Services You were assigned a list of members from our healthcare patients to initiate the outreach process to pitch our services. You call the member whose son, John Adams, prequalifies, breaking down the benefits at no extra cost, the member insists that the guardians are able to meet his needs. During the conversation, you identify that the member has issues and needs a specialist to help him with speech therapy. Here is where you identify the gap that we can help search and coordinate with a local therapist to get her son treatment at the earliest availability.\n• Scenario 3: Provider Referral Follow-Up Dr. Smith refers her patient, Ms. Williams, who has multiple chronic conditions and frequently misses appointments. You call Ms. Williams to explain how an ECM care coordinator could help her manage medication schedules, arrange transportation to appointments, and connect her with food assistance programs. Initially resistant, Ms. Williams agrees after you emphasize that the service is completely free and will reduce her overall healthcare burden.\n• Scenario 4: Live Chat & SMS Outreach A patient clicks our portal\'s “Need Help?” chat widget. You initiate a live-chat conversation and answer initial questions about transportation assistance. The patient, Ms. Garcia, expresses concern about sharing personal data online. You reassure her about HIPAA safeguards and shift the conversation to SMS for convenience. Over text, you gather her basic eligibility details, send her a secure link to complete the online intake form, and schedule a video intake call—securing her enrollment by the end of the day.\n• Qualifications Strong interpersonal and communication skills\n• Experience in healthcare, social services, or related customer-facing roles\n• Ability to explain complex healthcare concepts in simple, understandable terms\n• Empathetic approach when working with diverse and vulnerable populations\n• Persistence and resilience in overcoming objections\n• Organizational skills to manage multiple prospects simultaneously\n• Basic computer proficiency for documentation and reporting\n• Knowledge of community resources (preferred)\n• Bilingual abilities (highly valued)\n• 1-3 yrs sales experience, preferably within a healthcare setting, required\n• Examples of Effective Skills Communication Example: Instead of saying \"This program provides care coordination services for complex medical conditions,\" you might say: \"This free program gives you one person to call when you\'re confused about your medications, need help getting to doctor appointments, or when different doctors are telling you different things.\"\n• Objection Handling Example: When a prospect says \"I already have too many people calling me about my health,\" you respond with validation and differentiation: \"I understand how overwhelming that can feel. What makes our program different is that we actually reduce those calls by having one care coordinator who works with all your doctors and services. Many of our members tell us this has simplified their healthcare experience.\"\n• Success Measures Number of qualified prospects successfully enrolled in the program\n• Positive feedback from program participants\n• Documentation accuracy and completeness\n• Collaboration effectiveness with the broader care team\n• Example Metrics: Weekly enrollment goal: 10-15 new program participants 85% accurate documentation of all outreach attempts 60% conversion rate from initial contact to enrollment 30-day follow-up with 100% of enrolled participants to ensure satisfaction

Sales Associate, Outreach Team Member, Warm Leads

IT Support

• We are seeking a skilled Help Desk Level Two technician to join our IT support team.\n• This role is responsible for providing advanced technical assistance, troubleshooting, and support to end users.\n• The ideal candidate is a communication expert who can efficiently resolve complex technical issues while maintaining high levels of customer service.\n• Provide second-level technical support for hardware, software, and network issues.\n• Manage and resolve tickets using an enterprise ticketing system within defined SLAs.\n• Troubleshoot and support Mac OS and Mac laptops, ensuring optimal performance.\n• Assist users with iPads and iOS devices, including configurations and troubleshooting.\n• Support MDM solutions, ensuring efficient device management and security policies.\n• Administer Google Workspace, including user management and permissions.\n• Administer RingCentral, including VoIP configurations and troubleshooting.\n• Collaborate with internal teams to implement IT solutions and improve support processes.\n• Be responsible for quick response times (SLA’s)\n• Help Mentor Level I tech’s by sharing knowledge\n• Efficient, clean, clear documentation of processes, FAQ’s\n• Communicate effectively with users, providing clear and professional assistance.\n• Work directly with the IT manager and act as a conduit for the business if the IT manager is unavailable.

Help Desk Level II at Pacific Health Group

• The Project Manager will oversee and coordinate projects across Pacific Health Group to ensure timely, efficient, and successful execution of organizational initiatives.\n• This role requires exceptional organizational skills, strategic thinking, and the ability to manage cross-functional teams.\n• The Project Manager will track project milestones, manage timelines, allocate resources, and ensure deliverables align with Pacific Health Group’s mission to connect vulnerable populations with life-changing healthcare services.\n• You will work closely with leadership team, outreach teams, communications, and operations to deliver high-impact results—balancing strategic vision with the ability to adapt quickly in a fast-paced environment.\n• Key Responsibilities\n• Project Planning & Execution: Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. Develop and maintain detailed project plans, timelines, and budgets. Assign tasks, monitor progress, and adjust plans as necessary to meet deadlines. Ensure all projects are due on a timely manner, given due dates.\n• Strategize and plan ahead for future needs, events, promotions, other aspect of marketing and promotions\n• Team Coordination & Communication: Facilitate regular project status meetings with internal teams and external partners. Serve as the central point of contact for project updates, risks, and decisions. Promote collaboration and clear communication among cross-functional teams.\n• Monitoring & Reporting: Track project performance using KPIs. Provide progress reports and presentations to leadership. Identify and resolve issues or bottlenecks quickly to keep projects on track.\n• Process Improvement: Document lessons learned and best practices to improve project efficiency. Recommend and implement process changes to enhance productivity and quality.\n• Example Scenarios\n• Scenario 1: New Program Rollout You coordinate the launch of a new Enhanced Care Management service, managing timelines for marketing materials, staff training, and outreach events. You ensure all departments are aligned, resulting in an on-time launch with strong community participation.\n• Scenario 2: Event Series Coordination You oversee a series of community health fairs in multiple neighborhoods. You manage vendor contracts, scheduling, marketing promotion, and post-event reporting, ensuring each event meets attendance and engagement goals.\n• Scenario 3: Technology Upgrade You manage the implementation of a new CRM platform, working with IT and program teams to ensure seamless migration, training, and adoption—minimizing disruption to daily operations.