Enhanced Care Management Lead – Care Coordinator

Pacific Health Group

Lead Care Coordinator managing Enhanced Care Management services for underserved populations. Conducting site visits and coordinating care across medical and community services in San Diego County.

Posted 6/25/2026full-timeSan Diego • California • 🇺🇸 United StatesSenior💰 $25 - $29 per hourWebsite

About the role

Key responsibilities & impact

Manage a caseload of approximately 60–70 members
Conduct 3–5 in-person visits per day (homes, shelters, community settings)
Spend 60–70% of your time in the field
Travel locally within hiring county (mileage reimbursed)
Coordinate care across medical, behavioral health, and community services
Document in real-time or by end of day using internal systems
Develop and manage individualized care plans
Coordinate appointments, services, and follow-ups across providers
Support transitions of care (hospital discharge, referrals, etc.)
Build trust through consistent, in-person engagement
Advocate for timely access to care, services, and resources
Support members navigating housing, food access, transportation, and behavioral health needs
Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
Build and maintain relationships with community-based organizations, shelters, and local resource partners
Identify opportunities to expand community presence and improve member access to services
Connect members to local programs and services
Build relationships with community-based organizations
Identify gaps in resources and escalate when needed
Complete timely and accurate documentation
Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements
Partner with internal teams, providers, and community stakeholders
Participate in case conferences and care coordination meetings

Requirements

What you’ll need

Residency: Must reside in hiring county
Experience: 3–5 years in case management, social services, or healthcare (preferred)
Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus
Excellent communication, organization, and time management skills
Proficiency with documentation systems and technology
Ability to effectively communicate both written and verbally
Valid California Driver’s License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 60-70% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Preferred: Bilingual proficiency in Spanish

Benefits

Comp & perks

$25.00 – $29.00/hour (based on experience)
Monthly stipend + mileage reimbursement
PTO + paid sick time
11 paid holidays (including birthday + floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
FSA
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Quarterly in-person team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementindividualized care plansdocumentation systemsMedi-CalCalAIMEnhanced Care Managementhealthcare systemscommunity resourcesoutreachadvocacy

Soft Skills

communicationorganizationtime managementrelationship buildingtrust buildingproblem solvingadvocacyengagementcollaborationnavigational support

Certifications

California Driver’s Licenseactive auto insurance