Patient Engagement Coordinator

Pacific Health Group

Lead Patient Engagement Coordinator responsible for dynamic community outreach and patient operations. Mentoring team members and ensuring efficient clinic operations in California.

Posted 7/22/2026part-timeState-Wide • California • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing patient scheduling, verifying insurance eligibility, and maintaining confidentiality in compliance with HIPAA guidelines. Effectively communicates with patients and healthcare providers to ensure a seamless patient experience and support community outreach efforts.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationData EntryCustomer ServiceHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInsurance VerificationPatient SchedulingAnalytical ThinkingOffice Experience

Soft Skills

Organizational SkillsAttention to DetailVerbal CommunicationWritten CommunicationCustomer Service

Tools & Technologies

Microsoft OfficeGoogle SuiteExcelGoogle SpreadsheetsWindows Operating System

Industry Keywords

HIPAA GuidelinesPatient CareCommunity HealthReferral ProcessClinical Review

About the role

Key responsibilities & impact

Responsible for answering, returning, and scheduling client calls promptly and professionally.
Implement a screening and triage process to assist potential patients in determining the necessary services.
Complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and insurance information.
Verify patient health insurance eligibility, benefits, and pre-authorizations accurately prior to appointments.
Utilize the ability to add, update, and edit scheduling services to maximize clinic efficiency.
Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
Maintain a positive working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
Work closely with healthcare providers to monitor patient attendance, troubleshoot barriers to care, and ensure a seamless patient experience.
Maintain confidentiality of all clinical and administrative information consistent with company policy and HIPAA guidelines.
Represent the organization in local communities to raise awareness of our services and connect individuals to care.
Plan, coordinate, and staff community health fairs, cultural events, and tabling opportunities.
Performs other duties as assigned to support the growth and needs of the department.

Requirements

What you’ll need

At least 2 years office experience
Excellent organizational skills and attention to detail.
Ability to maintain confidential records.
Exceptional verbal and written communications skills.
Computer skills and proficiency in office suites (Microsoft Office and Google), Spreadsheets (Excel, Google Spreadsheets), operating system (Windows), communication and collaboration (Gmail).
Strong analytical thinking and ability to handle multiple tasks concurrently.
Excellent customer service with patients & co-workers

Benefits

Comp & perks

Pay Range: $22 - $25 / Hourly
Paid Time Off (PTO)
12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave, including Fur Baby Bereavement
90% Employer-paid Employee-Only Medical Benefits
Dental and Vision Insurance
FSA | Dependent Care Account
401(k) with Company Match
Monthly Stipend
Short-Term & Long-Term Disability | AD&D
Employee Assistance Program (EAP)
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In-Person Events
Fully remote work within California
Opportunities for professional development and internal growth