Oximio

Operations

• Own and continuously improve the operational Order-to-Cash process across the organization
• Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems
• Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing
• Monitor unbilled services, incomplete transactions, and revenue assurance risks
• Support a 'right-first-time' billing approach by improving invoice quality, transparency, and customer experience
• Coordinate the resolution of billing questions, disputes, and customer reconciliation topics
• Support accounts receivable processes by monitoring overdue balances and driving follow-up actions
• Lead investigations into O2C process issues, identify root causes, and implement corrective actions
• Develop reporting, dashboards, and performance indicators to improve visibility and decision-making
• Partner with internal stakeholders to drive process improvements and operational efficiency

Order-to-Cash Operations Manager

Learning and Development

• Ensure the effective planning, coordination, and implementation of training programs that support employee development, regulatory compliance, and operational excellence across the organization.
• Develop and manage training programs using AI platforms to generate training materials in multiple languages.
• Collaborate with subject matter experts (SMEs) to create content and manage training activities within the EQMS training module.
• Manage and oversee training activities within the EQMS training module.
• Ensure training programs meet quality standards and regulatory requirements.
• Monitor and evaluate the effectiveness of training programs, report KPIs, and make necessary adjustments.
• Provide support and guidance to trainees and address any training-related issues.
• Maintain training records, compliance logs, and certificates.
• Coordinate and schedule internal and external training programs.
• Assist in budgeting for training and development activities.
• Liaise with department heads to assess training needs.
• Support onboarding and continuous learning initiatives.

Order-to-Cash Operations Manager

Training Coordinator