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Order-to-Cash Operations Manager
OximioO2C Operations Manager responsible for accurate and efficient order-to-cash processes at Oximio. Collaborating with multiple departments to enhance customer service and streamline operations.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own and continuously improve the operational Order-to-Cash process across the organization
- Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems
- Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing
- Monitor unbilled services, incomplete transactions, and revenue assurance risks
- Support a 'right-first-time' billing approach by improving invoice quality, transparency, and customer experience
- Coordinate the resolution of billing questions, disputes, and customer reconciliation topics
- Support accounts receivable processes by monitoring overdue balances and driving follow-up actions
- Lead investigations into O2C process issues, identify root causes, and implement corrective actions
- Develop reporting, dashboards, and performance indicators to improve visibility and decision-making
- Partner with internal stakeholders to drive process improvements and operational efficiency
Requirements
What you’ll need- At least 3 years in a business role involving interaction with operations and customers on O2C related matters
- Experience in business process and internal control design
- Strong understanding of O2C processes including customer setup, pricing, invoicing, collections, dispute management, and reporting
- Experience in process improvement, internal controls, or operational excellence
- Strong analytical mindset and confidence working with large datasets
- Advanced Excel skills; ERP experience is an advantage
- Strong communication skills and a proactive, solution-oriented mindset
- Ability to work independently in a dynamic, international environment
Benefits
Comp & perks- Opportunity to build and shape a critical global business process
- Contributing to operational excellence
- Contributing to customer satisfaction
- Contributing to business growth
- Joining an international team supporting clinical trials
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order-to-Cash processcustomer master datapricing setupservice configurationbilling rulesmonth-end billingrevenue assuranceprocess improvementanalytical skillsExcel
Soft Skills
communication skillsproactive mindsetsolution-oriented mindsetindependent workinterpersonal skillsleadershiporganizational skillsproblem-solvingcollaborationattention to detail