Owens & Minor

Collections

• Research overdue account balances and follow up by mail and/or phone to insurance carriers or customers on delinquent payments
• Review unpaid and underpaid claims; resubmit or appeal as necessary
• Verify payment information and adjustments with supervisor
• Coordinate collection activities for delinquent accounts, prepare information for external collection agencies or attorneys
• Comply with the Fair Debt Collector Practices Act (FDCPA)
• Respond to customer inquiries regarding account status and document account research thoroughly
• Resolve discrepancies and prepare adjustments and refunds as necessary
• Ensure collection activity information is entered accurately into the billing system
• Bring recurring issues to department supervisor; initiate payments and resubmit bills as necessary
• Pursue patient payment obligations when insurance defaults as permitted by law or contracts
• Report to work punctually and maintain reliable, consistent attendance
• Perform other duties as required

Collections Representative

Operations

• Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
• Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
• Coordinate patient orders with assigned providers, clinics and/or hospitals.
• If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded.
• Determine appropriate solutions with account managers, both internal and external.
• Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
• Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Perform timely follow up on renewal authorizations, outstanding CMN’s and prescriptions.
• Makes or receives calls to/from patients that are awaiting special order items.
• Perform outbound customer satisfaction calls to patients and referrals.
• Performs other duties as required.

Operations Account Liaison - Non Driving - REMOTE

Accounting Manager

• Responsible for the accounting and closing process for all admin expenses for corporate cost centers, ensuring they meet financial closing and reporting requirements.
• Ensures all accounting transactions and financial results are properly recorded in accordance with U.S. GAAP and other statutory reporting requirements.
• Serves a subject matter expert for one or more designated specialized areas, including Home Office accounting.
• Reviews/analyzes company financial results for administrative expenses.
• Prepares variance analyses to budget, prior year, and expectations.
• Assists with coordinating monthly and quarterly Home Office review meetings with members of management, providing detailed explanations and analysis of the period’s activity.
• Prepares monthly, quarterly, and year end reconciliations and audit-support schedules, and acts as liaison to internal and external auditors.

Accounting Analyst - Hybrid

Account Manager

• Develop and maintain strategic relationships with key stakeholders in assigned Acute Care Distribution accounts.
• Map customer decision-making structures and timelines, tailoring relationship-building efforts accordingly.
• Proactively work to change, amend, and evolve current relationships/contracts to fit our changing market.
• Conduct regular needs assessments, communicate with decision-makers, measure satisfaction, and develop improvement strategies.
• Provide comprehensive support on issues including e-business, pricing, and contract terms.
• Support Accounts Payable/Receivable and Finance teams to resolve account-related issues and disputes.
• Maintain responsibility for contract compliance, leading compliance calls, managing pricing, and ensuring adherence to contract terms.
• Collaborate with the commercial sales team to increase product penetration within current accounts.
• Develop and execute strategies to capture market share, coordinating plans and progress updates with the Sr. Director of Corporate Accounts.
• Lead Business Development reviews to align on strategy and assess growth opportunities.
• Provide data-driven forecasting and account potential assessments, using both internal and external resources.
• Drive the business review process for key Acute Care Distribution accounts, delivering quarterly or customized reports as required.
• Perform other duties as directed by leadership.

Collections Representative

Operations Account Liaison - Non Driving - REMOTE

Accounting Analyst - Hybrid

National Account Manager, Distribution - REMOTE