Operations

• Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
• Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
• Coordinate patient orders with assigned providers, clinics and/or hospitals.
• If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded.
• Determine appropriate solutions with account managers, both internal and external.
• Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
• Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Perform timely follow up on renewal authorizations, outstanding CMN’s and prescriptions.
• Makes or receives calls to/from patients that are awaiting special order items.
• Perform outbound customer satisfaction calls to patients and referrals.
• Performs other duties as required.

Operations Account Liaison - Non Driving - REMOTE

Salary

Job Level

About the role

Requirements

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