Client Services Agent, Bilingual
Acumen Fiscal Agent
Salary
💰 $1,200 - $2,000 per month
Job Level
Mid-LevelSenior
About the role
- Job Title: Irrigation & Enhancement Virtual Assistant Location: Remote Working Hours: 7AM to 4PM AZ time (ideally), 5 days a week Salary: USD 1200 - 2000 **This role is exclusively available to candidates from Latin America. Please submit your resume in English.** A full-service commercial landscape maintenance company is looking for an Irrigation & Enhancement Virtual Assistant to join their growing team. As a Virtual Assistant, you will play a key role in supporting the Irrigation and Enhancement Managers by handling administrative tasks, scheduling coordination, and team communication. This remote role is essential in helping ensure smooth day-to-day operations and enabling the field teams to deliver top-tier service to commercial clients. Responsibilities for this position include but are not limited to: Team Scheduling Support: Coordinate daily scheduling of irrigation technicians under direction of Irrigation Manager Manage job assignments and route optimization for field teams Track technician availability and communicate schedule changes Support Enhancement Manager with scheduling as needed Documentation & Proposals: Prepare detailed irrigation proposals and work orders for client review Create work orders for issues and repairs promptly, and ensure the immediate visibility of work order on the schedule Maintain irrigation project documentation and client records Process irrigation service requests and update tracking systems Efficiently accessing work portals to obtain necessary client files and client packages from Google Drive, including instructions and report formats Reviewing photos from landscaping crews, verifying quality, and conveying that information to the clients. Managing and responding professionally and promptly to a client-facing email address. Support Enhancement Manager with documentations as needed Team Communication: Maintain and update the Irrigation Slack channel for team coordination Coordinate with Irrigation Manager on daily team updates and priorities Coordinating and responding swiftly to emails, assisting with scheduling tasks, and updating team member details Support Enhancement Manager with team communication as needed Irrigation Operations Support: Updating and managing our CRM for irrigation repairs, ensuring timely completion and follow-up of tasks. Assist Irrigation Manager with team performance tracking and reporting Maintain irrigation department files and documentation Assisting in the development and addition of layers to Google MyMaps for Properties. Fielding and answering crew questions, providing assistance to crews and Irrigation Techs as needed. Incorporating additional information from the scheduler into reports, including pictures. Irrigation Team Administration: Assist with irrigation team meeting logistics and follow-up Help manage irrigation department compliance and documentation Provide administrative support for irrigation team initiatives Collaborating with the bilingual Irrigation Manager in scheduling and managing the Irrigation Tech team. Additional Support: Perform other irrigation team support duties as assigned by Irrigation Manager Backup support for critical irrigation operations when needed Performed other duties as assigned
Requirements
- High school diploma or equivalent required Minimum 3 years of administrative or operations support experience Bilingual: Fluent in verbal and written English and Spanish. Ability to work Arizona Time Strong computer skills including proficiency with Google Workspace Experience with project management or scheduling software preferred Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to work independently in a remote environment, covering Problem-solving abilities and proactive approach to task management Reliable high-speed internet connection and dedicated workspace Preferred Qualifications: Previous experience in construction, landscaping, or irrigation industry Proficiency with CRM systems and project management tools Experience with Slack or similar team communication platforms Familiarity with Google MyMap Basic understanding of irrigation systems and terminology Basic understanding of landscape management Customer service experience Associate's degree in business administration or related field
