Outwork Staffing

Content Marketing Manager

• Create high-quality content that supports SEO, brand visibility, and client goals (70% of the role).
• Manage client communication, provide updates, gather requirements, and ensure satisfaction (20%).
• Support operational tasks such as project tracking, reporting, and coordination (10%).
• Use AI tools (ChatGPT, Claude, etc.) to speed up content production and automate repetitive tasks.
• Collaborate closely with the founder and team through Slack and Asana.
• Maintain a high level of consistency, accuracy, and attention to detail in all deliverables.
• Contribute to improving processes, tools, and workflows as the company grows.

Content Marketing Specialist

Medical Billing and Coding

• - **Claims Generation:** Prepare, review, and submit claims to insurance carriers and third-party payers in compliance with regulatory and payer-specific requirements.
• - **Denial Follow-Up:** Investigate, appeal, and resolve denied or rejected claims to ensure timely reimbursement and minimize revenue loss.
• - **Payment Posting:** Accurately record and reconcile payments, adjustments, and remittances in the billing system to keep accounts up to date.
• - **Trend Communication:** Identify recurring issues, payer trends, and denial patterns; prepare reports and communicate findings to management for process improvement.
• - **Collaboration:** Partner with clinical staff, patient services, authorization specialists, and finance teams to resolve billing discrepancies and improve workflow efficiency.
• - **Compliance:** Maintain knowledge of HIPAA regulations, payer guidelines, and industry standards to ensure compliant billing practices.
• - Support and maintain accuracy of data in the authorization spreadsheet.
• - Communicate with the clinical team and authorization specialists to ensure proper insurance and authorization coverage for clients.
• - Accurately audit CentralReach data within prescribed weekly timelines.
• - Update CentralReach to reconcile accounts with correct insurance, client, and payment information.
• - Contact insurance companies to resolve claims and achieve resolution of recurring or trending issues.
• - Generate and update spreadsheets for workflow tracking and reporting.
• - Support the RCM team in developing and maintaining efficient billing processes.
• - Maintain compliant processes across all areas of billing.
• - Complete additional duties as assigned by management.

Medical Billing Specialist

Executive Assistant

• Screen applications and resumes for non-exempt positions against established criteria
• Conduct initial phone screens with candidates to assess basic qualifications and role match
• Coordinate interview scheduling between candidates, hiring managers, and interview teams
• Prepare and send interview confirmation emails with relevant details and logistics
• Maintain candidate tracking and update applicant status in recruitment systems
• Prepare and distribute offer letters for non-exempt positions under supervision of Talent & Culture Specialist
• Follow up with candidates regarding application status and next steps
• Manage recruitment communication through designated communication channels
• Maintain organized candidate files and recruitment documentation
• Track recruitment metrics and hiring pipeline progress for non-exempt roles
• Update job postings across various platforms as directed
• Coordinate background check and reference check processes
• Ensure compliance documentation is complete for all new hires
• Maintain professional and timely communication with candidates throughout hiring process
• Coordinate with hiring managers on candidate feedback and hiring decisions
• Provide regular recruitment updates to Talent & Culture team and hiring managers
• Respond to candidate inquiries professionally and promptly
• Support internal communication regarding talent initiatives
• Assist with Talent & Culture projects and initiatives as assigned
• Support employee engagement activities and program coordination
• Maintain Talent & Culture department files and documentation systems
• Help track and report on recruitment and retention metrics
• Assist with compliance documentation and record-keeping
• Provide administrative support for team meetings and training sessions
• Perform other Talent & Culture support duties as assigned by Talent & Culture Specialist and/or Director of Talent & Culture
• Backup support for critical recruitment operations when needed
• Support special projects related to organizational culture and talent development

Content Marketing Specialist

Medical Billing Specialist

Talent & Culture Virtual Assistant – Recruitment