Ottobock

Product Manager

• Lead and execute the comprehensive marketing strategies for a product portfolio, encompassing positioning, messaging, and tailored product plans that drive sales and maximize impact throughout the entire product lifecycle.
• Develop go-to-market strategies and drive end-to-end product launch initiatives within the organization, while supporting global launch preparation and coordination as required to ensure successful market introduction.
• Define product positioning and messaging by crafting a compelling value proposition that differentiates the product in a competitive market.
• Track portfolio sales performance and implement data-driven optimization strategies across key sales channels to drive greater portfolio utilization and increase share of wallet.
• Identify growth opportunities by analyzing market and competitive trends and recommending strategic initiatives to capitalize on them.
• In partnership with a finance business partner, oversee all aspects of pricing, promotional planning, and sales forecasting for the portfolio.
• In partnership with a marketing communications program manager, execute marketing activities, including content creation, newsletter features, communications, and promotional materials, to support both sales initiatives and brand awareness.
• Serve as the subject-matter expert on the user and buyer journey for the portfolio, identifying critical decision points and opportunities where marketing can strategically influence outcomes.
• Conduct market research and competitive analyses to identify opportunities and guide product decisions.
• Monitor market trends and manage market share estimates keeping regional leadership and global stakeholders informed of developments that may impact portfolio performance.
• Proactively communicates annual sales targets and real-time performance updates to inventory managers to ensure optimal stock levels and on-shelf product availability.
• Collaborates with cross-functional teams to anticipate demand, address potential shortages, and maintain seamless product distribution.
• Maintain a comprehensive understanding of the portfolio’s reimbursement landscape and lead internal initiatives to address any changes that may impact product performance.
• Provide strategic guidance and support to Sales, Sales Operations, Professional Clinical Services, and Customer Service teams in the implementation of marketing initiatives and sales enablement activities.
• Collaborate closely with global product management, go-to-market, customer experience, and R&D teams to review product performance and market feedback, providing input on future design requirements as needed.

Product Manager, Prosthetics

• Own and drive the end-to-end marketing strategy for one of our flagship product portfolios, shaping positioning, messaging, and product lifecycle plans that accelerate adoption, drive sales, and maximize long-term impact.
• Deliver high-impact product launches and go-to-market initiatives by leading cross-functional teams, while supporting global launch preparation and coordination as required to ensure successful market introduction.
• Define and evolve product positioning and messaging, translating complex clinical and technical innovation into clear and compelling value propositions that differentiate Ottobock in a competitive and fast-evolving market.
• Analyze portfolio sales performance and leverage data-driven insights from market and competitive analyses to identify growth opportunities and implement strategies that increase utilization and share of wallet.
• Develop a deep understanding of the portfolio’s reimbursement landscape to shape pricing, implement promotions, and lead internal initiatives to address shifts that impact product performance in the market.
• Lead product forecasting by setting sales targets and proactively communicating portfolio plans and performance updates in real-time to anticipate demand, prevent shortages, and ensure seamless product availability.
• Develop and execute creative marketing activities, including content creation, newsletter features, internal and external communications, and promotional materials to support both sales initiatives and brand awareness.
• Serve as the subject-matter expert on the user and buyer journeys, identifying critical decision points and opportunities where marketing can strategically influence outcomes.
• Enable and inspire the Sales Representatives, Sales Operations, Professional Clinical Services, and Customer Service teams through strategic messaging, impactful training, and sales enablement tools that build confidence, clarity, and consistency in how the portfolio is positioned in the field.
• Collaborate closely with global product management, go-to-market, customer experience, and R&D teams to review product performance and market feedback, providing input on future design requirements as needed.

Product Manager – Upper Limb

Accounts Receivable

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
• Contact patient on outstanding balances, assist with payment plans and financial hardships
• Review denied claims and determine next level of action
• Resubmit corrected claims to payors for reprocessing
• Respond to insurance payor correspondence
• Work AR aging reports for payors and patients
• Print and mail claim forms to insurance payors as need
• Submit write-offs, adjustments, and refunds
• Daily processing of tasks assigned directly to you from the billing software system
• Work accounts promptly to ensure claims are processed appropriately
• Provide exceptional customer service to all internal and external customers
• Remain conscious of all policy changes and denial trends implemented by insurance payors
• Meets work standards by following production and productivity quality standards
• Perform other duties as assigned

Accounts Receivable Specialist

Manager

• Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
• Exercises discretion in the daily coordination of administrative staff.
• Provides input in business and strategic planning.
• Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
• Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
• Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner.
• Resolves complaints.
• Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
• May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Complies with Corporate Compliance and HIPAA requirements.
• Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
• Performs other duties and special projects as assigned.

Administrative Manager

• Contribute to SAP transformation projects, in particular S/4HANA and RISE with SAP initiatives
• Operate and further develop the SAP system landscape, including monitoring, performance optimization, root-cause analysis and system maintenance
• Administer cloud and platform components such as SAP BTP, SAP Cloud ALM, SAP CIS, and manage global accounts
• Support SAP interfaces and connectivity, e.g., RFC, web services
• Implement and enhance authorization and security concepts and support audit, compliance and security requirements

SAP Basis & Cloud Consultant

• Manages clinical operations and clinical staff at assigned patient care facility.
• Collaborates with clinicians in the evaluation and analysis of a patient’s need for prosthetic and/or orthotic services; recommend treatment options to clinicians when necessary.
• Examines and evaluates patient's needs in relation to disease and functional loss.
• Formulates design of prosthetic and/or orthotic devices.
• Performs evaluation of fit (including static and dynamic alignments) to assure function, medical efficacy, and quality of work are appropriate.
• Instructs patient in use of device.
• Provides detailed clinical notes in patient records.
• Trains Technicians, Residents, Fitters, and other Clinicians, as appropriate.
• Utilizes effective materials management, quality, and performance processes to maximize device quality and medical efficacy, maintaining a proper balance with costs and operational/financial performance.
• Meets with physicians, case managers and other referral sources to review services and capabilities; develop and enhance business relationships to identify and secure ongoing and future sources or referrals.
• Provides complete and accurate direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis for his/her patients. Delegate responsibility and expect accountability and regular feedback.
• Accomplishes financial objectives by forecasting requirements; Assist in preparing an annual budget.
• Achieves and maintains professional knowledge and technical skills through continuing education.
• Identifies and creates improvements to processes to promote efficiency and productivity.
• Helps ensure offices are ABC/Medicare/Labor Compliant and assist with accreditation, as necessary.
• Complies with Corporate Compliance and HIPAA requirements.
• Enforces all safety regulations; Compliance with Medicare and other governmental regulations; Compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Performs other duties or special projects as assigned.

Clinical Manager

Customer Support

• Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor
• Verify and update customer information as necessary to maintain accuracy of records
• Gather and enter basic sales order information from the customer into SAP
• Locate parts and materials numbers of products at least 75% of the instances when the customer is not able to provide them
• Know which additional parts or accessories are required for each product and add those to orders
• Provide accurate information at the time of ordering on product availability, price, and delivery
• Gather appropriate information from customers regarding problems and complaints, determine if FDA or standard escalation is required, properly code complaints and record them, and direct complaint to more senior associate for resolution
• Verifies warranty claims and schedules repair resources; changes production and shipping schedules
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Schedule field service repair calls, handling requests for additional company materials
• Maintains records of returns, schedule changes, product pricing, and resolves return credit problems
• Resolves production scheduling and shipping or invoicing problems
• Be familiar with all product lines
• Answer customer questions regarding shipping and delivery status, invoicing, pricing, and other common topics raised by customers
• Complete required processes for each function above
• Utilize basic Customer Service Skills
• Fulfill customer literature requests using PRA and PDF files
• Participate in departmental meetings, team building, process improvements, and required training

Customer Service Representative

Engineer

• Supports Production and Service leadership in achieving established goals, standards, and performance expectations.
• Assists with the development, tracking, and reporting of Production/Service metrics; escalates trends and issues to leadership.
• Supports continuous improvement initiatives by driving process analysis, documentation updates, and implementation of defined improvements.
• Maintains existing service and manufacturing processes to ensure stable Production/Service capabilities and conformance to quality and regulatory requirements.
• Assists with sustaining engineering activities for current product lines, including minor product or process changes related to function and quality.
• Creates and updates work instructions, visual aids, routers, and Bills of Materials (BOMs).
• Supports creation and execution of Engineering Change Orders (ECOs) and temporary deviations.
• Assists in the development and execution of basic test methods to validate processes and support troubleshooting.
• Provides hands on support for routine process issues; escalates complex problems as appropriate.
• Drives Lean and continuous improvement activities to improve efficiency, throughput, quality, and cost.
• Collaborates with cross functional teams (Production, Service, Quality, Engineering) to support daily operations.
• Continues professional development by staying informed of technical advances through training and on the job learning.
• Demonstrates Ottobock’s vision, guiding principles, and values in daily work.
• Performs other related duties as assigned.