Process Engineer – After Sales Service

Ottobock

Process Engineer improving production and service operations at Ottobock, a healthcare innovation leader. Focused on continuous improvement and Lean methodologies in Salt Lake City.

Posted 6/5/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop, track, and report KPIs/metrics; analyze trends, escalate issues, and support data-driven decision-making
Drive continuous improvement initiatives using Lean Six Sigma (LSS) tools to eliminate waste, reduce variation, and improve process flow
Apply structured problem-solving methodologies (DMAIC, 5 Whys, root cause analysis) and basic data analytics to resolve process and performance issues
Lead and support Lean activities including Kaizen events, 5S/6S, visual management, and process/value stream mapping to improve safety, quality, delivery, and cost
Maintain and improve manufacturing and service processes, including sustaining engineering changes and supporting product/process updates
Support Engineering Change Orders (ECOs), deviations, and validation activities including development of basic test methods
Provide hands-on troubleshooting support and collaborate with cross-functional teams (Production, Quality, Engineering, Service) to resolve issues

Requirements

What you’ll need

Bachelor’s Degree in Technical Engineering or a related field
Minimum of 3 years of experience required
Preferably in manufacturing or after sales service environment
Moderate proficiency in Lean Six Sigma (LSS), DMAIC, Kaizen, and 5S/6S methodologies; Green Belt certification highly preferred
Knowledge of regulated manufacturing/service processes and quality systems
Moderate proficiency in Power BI (i.e. creating dashboards, reports, charts, graphs, data visualization, etc.)
Familiarity with CAD software; experience or training in SAP/Power BI

Benefits

Comp & perks

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lean Six SigmaDMAIC5 Whysroot cause analysisdata analyticsprocess mappingtroubleshootingdata visualizationcreating dashboardsreporting

Soft Skills

problem-solvingcollaborationcontinuous improvementleadershipcommunication

Certifications

Green Belt certification