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About the role
Key responsibilities & impact- Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.
- Perform software and application installation, and upgrades.
- Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
- Track, prioritize and document requests using a support desk ticket system.
- Administer phone systems including hardware, softphone, voicemail and cellular.
- Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
- Work as a team member with other technical staff.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document all aspects of work including network problems and resolutions for future reference.
- Other duties as assigned.
Requirements
What you’ll need- High school diploma or equivalent.
- Two to four years degree preferred.
- Additional training or certifications desired.
- Recent experience in an information technology support role.
- ITIL Foundation v3 certification desired.
- Ability to install, configure and maintain business computers, networks, and related hardware and software.
- Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operational problems.
- Skill in organizing resources and establishing priorities.
- Work with clients requires interpersonal skills.
- Must have a “Can do” Attitude.
- Must be a good listener.
- Takes constructive criticism.
- Works well in a team environment.
- Must be a self-starter.
- Analytical problem solver.
Benefits
Comp & perks- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- Paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportsoftware installationapplication upgradestroubleshootingnetwork securitycomputer configurationsystem maintenanceproblem resolutionticketing systemtraining development
Soft Skills
interpersonal skillsorganizational skillsteamworkanalytical problem solvingactive listeningconstructive criticismself-starterpositive attitudeprioritizationcommunication
Certifications
ITIL Foundation v3high school diplomatwo to four years degree