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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT supportsoftware installationapplication upgradestroubleshootingnetwork securitycomputer configurationsystem maintenanceproblem resolutionticketing systemtraining development
Soft Skills
interpersonal skillsorganizational skillsteamworkanalytical problem solvingactive listeningconstructive criticismself-starterpositive attitudeprioritizationcommunication
Tools & Technologies
support desk ticket systemphone systemssoftphonevoicemailcellular systemsoperating systemscomputing systemsnetworkshardwareapplications
Certifications & Qualifications
ITIL Foundation v3high school diplomatwo to four years degree
Industry Keywords
IT support rolesystem enhancementsbusiness improvementsconfidentialitycost benefit approachuser trainingoperational difficultiesresource organizationclient interactionnetwork problems
About the role
Key responsibilities & impact- Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.
- Perform software and application installation, and upgrades.
- Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.
- Track, prioritize and document requests using a support desk ticket system.
- Administer phone systems including hardware, softphone, voicemail and cellular.
- Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.
- Work as a team member with other technical staff.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document all aspects of work including network problems and resolutions for future reference.
- Other duties as assigned.
Requirements
What you’ll need- High school diploma or equivalent.
- Two to four years degree preferred.
- Additional training or certifications desired.
- Recent experience in an information technology support role.
- ITIL Foundation v3 certification desired.
- Ability to install, configure and maintain business computers, networks, and related hardware and software.
- Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operational problems.
- Skill in organizing resources and establishing priorities.
- Work with clients requires interpersonal skills.
- Must have a “Can do” Attitude.
- Must be a good listener.
- Takes constructive criticism.
- Works well in a team environment.
- Must be a self-starter.
- Analytical problem solver.
Benefits
Comp & perks- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- Paid parental leave